I'm a co-founder of a software startup, we needed a pop-up display for a conference and Displays2Go was easy to find on the web so we tried them out. Eventually however we went with another company called (external reference) that got us out of the jam Displays2Go put us in. The first let down, but not a deal breaker, was that their prices were high. $2,200 plus they charge another $112 for shipping and that isn't for overnight, it's a typical 3 day service. Meanwhile the other guys we went with were about $600 cheaper and while they didn't offer free shipping they do at least offer more shipping options which helps. Next they made it seem like they had a strong quality control process and pros at what they do by sending us some questions about our graphics and need by date. We provided that and gave a date 18 days out -- plenty of time. From there we were contacted by a Rep, initials C.M., and began our unpleasant and lengthy experience of time wasting. The majority of the blame I feel belongs to the company's standard processes which must allow for way too much time to complete each step; seems like they have some internal process streamlining to do. The Rep C.M. certainly did not go above and beyond in any way and most would agree worked at a below average rate of effort. Every step took one or more days, every slight problem in the graphics became a show stopper until more days were wasted and a fix was created. Nine days later we finally get a final proof to review and the color doesn't match. At that point we're stressing if this will ship in time for our conference based on 3 days of shipping. We ask about using a new PMS color and redoing the graphic but Displays2Go seems to have an extremely unflexible process and by not approving the original proof sent to us and asking them to use another color meant starting the entire process all over again. The rep told us the ship date would be pushed back a massive 7 days (making the ship date 2 days past our need by date and likely making it 4+ days late by time it shipped to us.) We told them to cancel the order at that point. They had wasted 10 of the 18 days we had to get ready for this major conference. Leaving us just barely enough time to rush the project over to (external reference). It has worked out okay however as they are cheaper with better accessories. This is my first time ever making a 1 star comment, it's harsh but this wasn't like a messed up amazon order of a DVD. This was a costly item that was a critical part of a project that our small startup had to get right. Messing with someone's small company is like messing with their child. Displays2Go showed no effort to help us meet the need by date even after they wasted so many of our days, they made no offer of a quick re-work and no offer of free or deeply discounted overnight shipping. This lack of respect for our deadlines and lack of care for how greatly this would hurt our company by showing up to a conference with no booth banner / displays was what got them a 1 star rating and my recommendation to anyone reading to never use them.