When my spinner card rack arrived, I found the directions to be almost non existent. It showed pictures, but no instructions about the 2 poles and which end was up or down...which one was the male end, which side fit into the base. The hole in the pole was drilled on the top pole, and it should have been drilled on the bottom pole...we figured this out after I received a replacement because the poles would not fit the washer or the base. When we flipped the poles around, and drilled a new hole in the (new) "bottom" pole, the pole fit into the base. So, each of the pole ends need to be labeled so the recipient knows which end fits the base. All that said, I do like my new card rack.