When I ordered online, the video shows differently than what I received. The lady keep on telling me that underneath the video stated something that it only shows the brightness. But I did not see that writing below the video. The only thing I saw below the video was the description and product details. So in short the video was misleading because I thought that was what I was going to get. I want to change it to the one just like what is shown in the video but the lady told me I will have to pay for the return shipping cost. I am not saying I will return it without buying another one. All I was asking is to offer free return shipping to change to the right open sign that I want. My husband and I are very disappointed with our experience with your company. It would have been better that there was no video showing at all not to confuse the customers.