I ordered an item that had a listed size in the title and all through the item description. It was not clear to me that was not the total size of the board ... it was several inches larger on all sides because of the frame which made it useless for my use. When I called in, I was told without sympathy that the listings have the full size (it does when you look down at the smaller details below the product description). So if I was an expert in these things, I would have realized this potential problem. However I feel that the listing should make it much more explicit that there is a writing board size and potentially a quite different overall size with framing. So considering a 20% restocking fee and having to pay for return shipping, I have given up and am having a friend remove the framing and cut down the board to a size that will fit the available space. Thanks to the customer service lady's "this is your fault and you should have known better" attitude, I will find somewhere else to buy these items in the future.