I ordered a display for our lobby and only one of two boxes showed up. I wasn't aware it was being shipped in two boxes, and I assumed the wrong unit was sent. I contacted cust. svc. and after several days, they told me that the 2nd box was still en route. It was clear from tracking info that something was wrong with the 2nd box (either missing or damaged.) At some point, I pushed them to send a replacement for the lost box and expedite shipping. They said they did, but another several days passed before I reached out again and said I still hadn't received anything. They then sent me a tracking number. Eventually, the 2nd box showed up and the unit is fine. But, good customer service would have been them realizing earlier that they should have send a replacement for the second box as soon as it was flagged. Everything that happened was because I pushed for it. They should be more proactive.