Dreadful customer service experience. The ordered pants arrived a week after the estimated arrival date, they were so huge, it was like swimming in a never-ending sea of fabric. I reached out to customer service to get this fixed as I ordered a 6 and received an 8 which I would wager was even larger. I was told this was UK sizing, but I accounted for this. Abby was awful at responses, offered absolutely nothing to fix the situation, and was a terrible service manager. I wish no harm on anyone, but Abby needs to lose her position for the lack of any support and for treating us like a number. Do. Not. Trust. This brand.