Whilst the platform provides a promising product, it's based on an archaic model. For using the service for a large home item, and specifically for a new home, the system doesn't allow for a third party company to deliver the item if billing and delivery addresses do not match. There is a great deal of ownership put toward the customer to then rectify the problem which creates a lot of admin - not an aspect that a customer should experience or have to deal with outside of our own jobs, taking time throughout the day to speak with customer service, provide evidence to them, and keep the third party supplier updated too. There should be a system improvement here to limit customer contribution to the process.