Completetion of the on line application form could not be achieved. A great deal of time was spent on chat lines and calls back to Octopus Energy. It was suugested that the iPad may be the cause but the same accurred using a Chromebook. Three versions of the link produced the same problem. The chat assistant referred the issue to the technical department as the problem had happened to other applicants too. We were about to pull out of the whole deal when our Octopus advisor asked us to try one more time and it it did finally work. This all happened over a five hour time period and caused a lot of stress. I wouldn't recommend this to anyone.