I was involved in a no fault RTA in Feb 2019 - still no further forward with the claim. Have been passed from pillar to post, with the matter having had more claims handlers than I have had hot dinners. I have had to do all the chasing and work to get as far as I have. Information and photos have been lost - despite having been sent numerous times. Been promised lots of call backs that dont happen. I also asked in April for the case to be transferred back to a handler based in the UK - still waiting........ If you challenge what you have been told, the staff start to get shirty and virtually call you a liar. I would never pick this company and certainly would not recommend them.