Bought household legal cover. My partner had a valid claim for unfair dismissal. This firm obliged her to spend money on a legal opinion before they took on the case and then tried to force my partner to accept a settlement of £5k, even though the other side had offered substantially more. Case went to Court and settlement was to be drafted to allow loss of wages claim but DLG failed in their duty, so additional claim was barred. Four independent law firms stated my partner had a valid claim and DLG were negligent. I work with lawyers every day and know anything above a 65% chance of success is actionable. My partner was twice told her case had a 75% chance of success. DLG are appalling. They spoke to my female partner like a piece of dirt and yet when I spoke to them they were all sweetness and respect.