Words fail me when it comes to DLG legal services. By far the most incompetent company I’ve ever had to deal with. 5 years and 3 months for a no fault road traffic accident. And it’s still ongoing! It’s not even a complicated one. I’ve had 6 or more case handlers and there’s no fluidity being handed from one to another. They’ve lost information I’ve sent related to the case more than once on more than one occasion. Things that I was under the impression would be claimed for have now been removed from my case, such as loss of earnings because I’m self employed. They fabricated traveling expanse that amounted to half of what I’m untitled too. They tried to get me to sign medical reports that are untrue. I could go on for an age but I’ve wasted so much time on this already. It’s affected my metal heath having to deal with these people. I’ve made two official complaints as they have been rude and nothing changed. Just know this people, you can change from one solicitor to another even though when I asked Churchill to do so years ago I was told it wasn’t possible. I’ve just contacted another solicitors with the prospect of them taking over the case as I only just worked out this is very possible. Once the case has been handed over I’ll be contacting Churchill and letting them know how the experience with their chosen solicitors has gone. I’d never insure with them again!!! One thing that is consistent at least is the bad reviews. Seems the same sh*t has been going on for years.