I have had a policy with Direct Line for 20 years, I finally made a claim and needed legal advice. DLG Legal didn’t respond, took over a year and still no outcome, requested our information back and have been ignored. The team leader said he would contact me after 3pm, I sent an email back to make it after 3.30pm due to a doctor appointment, but the team leader didn’t contact me anyway. I am so disappointed with this service words can’t describe how let down I am feeling right now. I was expecting a professional service but I definitely didn’t receive one. There is nothing for loyalty in this day and age, lesson learned. After one year they recon my case isn’t covered in my policy, as if it would take them a year to inform me of this information. Total disappointment