Ordered 2 dresses and they looked nothing like the photos , sleeves so puffy I looked ridiculous! Sent back at my own expense 2 weeks ago and no refund , contacted their customer service to be told I would have to wait until it had been processed through their system . So it takes 2 weeks for a refund to even be processed before it gets to you ?!? I won't order from them again as the refund process puts me off . They need to sort their system out .