DLSB Reviews

Name: DLSB
Rating: 1.88

1.9 Rating 319 Reviews

22 %

of reviewers recommend DLSB

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as everyone else, I sent items back in September, and had the same emails from them,”high number of returns so delays”. Etc I raised a dispute through Clearpay and have just received a full refund today through Clearpay. (December!)I’ve also read that another customer had managed to get a refund through their bank. So definitely worth trying, either bank or Clearpay app. Assuming klarna app might be the same.”

Helpful Report

Posted 1 day ago

“How can we leave minus stars... very poor service, feels like theft offering no assistance for customers to recover their money....”

Helpful Report

Posted 1 day ago

“Same as everyone else, items returned and no refund because they've gone into liquidation. If I'd known this id have at least kept the clothes and given them to a friend! Have opened a dispute with my bank but whether they help remains to be seen.”

Helpful Report

Posted 4 days ago

“I have purchased once or twice for the company and on the last return, mid Oct I was told the usual “21 days” longest. I left it 28 only to be told that the company has gone into liquidation!!! I’ve tried multiple ways of getting my refund with no luck! £100 gone! It’s unbelievable!!!!”

Helpful Report

Posted 5 days ago

“This is the worst company I have ever used. Long delays for returns and have now been notified that they have ceased trading. Still chasing refund 2 months later. Absolutely shocking. If I could give a - rating I would. No wonder they’ve gone under.”

Helpful Report

Posted 1 week ago

“As with numerous people below. I have been waiting a refund of £265 since end of August…. Absolute joke. Also paid through PayPal and they are not willing to help with this either. Shocking only telling customers this close to Christmas!!! I have bought and kept so much from the company over last few years which I have loved!! Just shocking behaviour to hear she’s opened a new company!!!”

Helpful Report

Posted 1 week ago

“I too have been waiting for a refund since September and now they have ceased trading it looks like that money is lost. I started off receiving the standard emails apologising for the delays and then they just stopped replying altogether and there was no way to contact them. I tried to get my money back via Paypal but by that time it was too late. Awful. I've read she has started up a new company which I think is disgusting when so many people have lost a lot of money”

Helpful Report

Posted 1 week ago

“NO REFUND I have emailed continuously as I returned my items 4 months ago”

Helpful Report

Posted 1 week ago

“If I could give 0 stars I would. Lack of contact from company returned good in October and now been told company gone bust so lost out in around £130 worth of goods. No one buy from the new company she is now opening up. Scammed so many people I can see.”

Helpful Report

Posted 1 week ago

“Terrible experience waited for a refund for nearly 3 months only to receive an email from them saying they'd cease to trade and to contact my card provider for refunds,I've been issued my refund today through my card provider thankfully £170 I was owed,its a shame there clothes are nice but if you need to return them good luck”

Helpful Report

Posted 1 week ago

“I also have been waiting months for refund. Its a joke they owe me £66. Emailed them several times and receive same email message back that they have back delays or words to that effect.”

Helpful Report

Posted 2 weeks ago

“Terrible company still not received a refund 3 months after they confirmed they had received it. Just been on their website and apparently the company have gone out of business. Absolutely disgraceful company. Would have given zero stars if that was an option.”

Helpful Report

Posted 2 weeks ago

“Stole £200 of my money at Christmas. Disgusting. I wish the police could help. They should be arrested”

Helpful Report

Posted 2 weeks ago

“Been awaiting a refund for an item I returned in September. After several emails I have not yet received a response! What do I need to do next?”

Helpful Report

Posted 2 weeks ago

“As like a lot of other customers, I returned items in September. This was acknowledged by the company that they were processing my refund. However I never receive this and the company has since been dissolved. It would appear that rather than wrapping up the company appropriately and refunding customers money they have chosen to keep people’s money, close down the business and start up again under a new name. In any other scenario this would be criminal thief and fraud. I would not buy anything from any company associated with Shelly Cutting in the future.”

Helpful Report

Posted 2 weeks ago

“Sent my items back and 4 weeks later I still had not received my refund. I emailed and was told they were running behind with refunds. I emailed again today as its now been 11 weeks to receive an email to say they had ceased trading.”

Helpful Report

Posted 3 weeks ago

“This is the worst clothing site ever, didn't hesitate to take my money, but taking forever to refund me, very very poor dishonest company.”

Helpful Report

Posted 3 weeks ago

“Waiting for a refund for 3 months to get the same automated message every time to be patient,then after saying I would report to trading standards get a message saying ceased to trade,absolutely disgusting £60 down the drain,and sounds like so many people in the same situation,ripped people right off.”

Helpful Report

Posted 3 weeks ago

“They've ceased trading. Says on their website. Good luck one and all with your refunds. I'm not holding my breath!”

Helpful Report

Posted 3 weeks ago

“So I have contacted this company for over 2 months regarding a refund. Emails sent back stating they would sort it out & thanking me for my patience…. Low & behold they gave now ceased trading & scammed hundreds of people out of their refunds !!”

Helpful Report

Posted 3 weeks ago

DLSB is rated 1.9 based on 319 reviews