“I'm waiting now 6 months for my money. Every time I ask about whats happening with my return I'm getting same answer. Will never order again. Very difficult to communicate and no help or even trying to resolve anything. They definitely not interested in giving my money back.”
“Still waiting for a refund on 2 dresses .. all
You get is an automated reply and can’t contact anyone in person !!
Don’t buy from this company… avoid at all costs”
“The outfits are lively, however I ordered x2 to try for my mums wedding, they didn't fit so needed to return. This happened in aug amd I am still waiting for a refund! I have sent so many emails and requests for this but still waiting! Very poor customer service unfortunately”
“Still waiting for a refund after nearly 8 weeks no response from the company when trying to make contact. Disgraceful customer service would avoid at all costs.”
“Avoid this company.... returned clothes in August it's now 29th October and still no refund
Check out the reviews on trustpilot there's literally loads of people they've done this to.
I'll never purchase from them again and will encourage everyone else not to get caught out.”
“This company should be investigated and shut down. Withholding customer refunds whilst they earn interest on our money. Been waiting over two months for a refund, and still no sign of it. Absolutely appalling.”
“Been waiting over 2 months for a refund, they initially emailed back to say i was in the queue but when i keep chasing no reply since. ADVISE NOT TO ORDER FROM THIS COMPANY”
“I returned items 45 WORKING DAYS and I am being completely ignored on Facebook, Instagram and email! Absolutely shocking customer service! I see nothing but bad reviews for this company”
“Still waiting on a refund from 2 months ago. Whenever I email i just get the same reply so I'm guessing it's automated. Something about them having a back log of returns. And no wonder as their quality and sizing are questionable. Won't ever order again!”
“Finally got a refund for a skirt I returned,and they received on the 3rd September. I have sent so many emails, some getting no response. I've messaged on Facebook, Instagram and finally yesterday I found the owner on Facebook and messaged her...Shellie Cutting. I dont think it's any coincidence they have now issued my refund. Keep going everyone, don't let them steal your money. They need to be shut down!!”
“Returned my hood in July still no refund or reply to emails. Sent all proof of postage and emails saying delivered to them but nothing. Will never order again! Auto generated email every time”
“Terrible customer service, clearly unaware of UK sale of good law and make up their own rules.
“You must refund the customer within 14 days of receiving the goods back.”
Avoid this company like the plague if you expect any degree of customer care.”
“Since receiving an email of confirmation they have received my return, I still have no refund and it's currently 32 WORKING DAYS since then. I have emailed no reply, disgusting..... Will Not be ordering with them ever again and I will chase my money.”
“Returned items within timeframe. Received notification to state it had been returned. I am now on day 52.
I have just called Citizens Advice 0808 223 1133. You are covered by legislation if you return within 14 days. After 14 day, you have to follow an internal complaints procedure.
Due to the situation, i have requested Citizen’s Advice notify Trading Standards.”
“Do not order from this site absolutely ridiculous length of time to wait for a refund currently on day 52 . Emailed numerous times they just say I'm in a que.”
“Returned my items in September, I have sent numerous emails with responses like we are extremely busy and that the team are working hard and I am now in a que. Terrible customer service will not buy from this company again.”
“Shocking customer service!! Still waiting for a refund.. not responding to any messages and had no contact number!!
DONT buy from this cow boy company!!”
“Absolutely horrendous returns policy I have been waiting 8weeks for a refund and still nothing I would never ever order from them again!! Sick to death of receiving automated replies if I could give a zero star rating I would!!”
