DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

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“I returned an item which they received back 27th August. Still waiting for my refund. Will never order again!”

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Posted 7 months ago

“Like many, I am also waiting a refund which arrived back 19th August. It is now 30th September and being told "there is a back log, your order is in the queue" Keep deleting negative comments on fb and won't allow you to comment on insta. DO NOT ORDER FROM HERE!!!!!!!!!!”

Helpful Report

Posted 7 months ago

“PLEASE AVOID THIS COMPANY they are stealing money off people. Everyone who is due a refund should report them to trading standards. Their clothes were poor quality and look nothing like the picture and they do not process refunds and their communication is terrible. They ignore/fob off. They delete any negative feedback they can. Please do not waste your money on these scammers!”

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Posted 7 months ago

“I never received a refund after returning items worth £80 - do not buy from this company! They will not give you any money back if you return and just ignore you. Scammers! Awful company”

Helpful Report

Posted 7 months ago

“No refund still waiting over a month after confirmation of them receiving my return no response to emails, i can see they have also turned off commenting on instagram posts as well now”

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Posted 7 months ago

“I have now been waiting 28 working days for a refund. When I email, it is an automated response. Will never order from this company again.”

Helpful Report

Posted 7 months ago

“I wish I’d read the reviews about the returns. It’s been almost a month and I’m still waiting. They keep telling me my return is in a queue. Absolutely ridiculous! I will never order from this company again and I’d advise you to do the same.”

Helpful Report

Posted 7 months ago

“My return was received in their depot on 31st July. It took until 6th Sept to refund it. You can't get an answer to anything about returns it's all automated and not helpful. I had purchased through Klarna and as DLSB wouldn't acknowledge my return due to how slow they are, I still had to pay for the dress while it was sitting in their depot "waiting to be checked" before it was finally refunded. It has put me off ordering from them again. It's too expensive to have your money tied up that long.”

Helpful Report

Posted 7 months ago

“Clothes are lovely but now on day 27 of returning first lot if items and still no refund.Contacted them several times now only to be told there's a backlog. No offer to waive return postage as a way of apology for the lengthy time of refund. I am contacting my bank in a couple of days if i dont receive my refund as this is unacceptable.”

Helpful Report

Posted 7 months ago

“Absolutely agree with these reviews, what a mistake, still awaiting a refund of £70 from 6 weeks ago and again getting generic replies wouldn’t be surprised iif the company goes bust. Cheap items for expensive money and the company run in the same way. Avoid them at all costs There must be a way of getting a refund as per the goods and services act. I would never ever buy from this company again and I would never recommend them”

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Posted 7 months ago

“Clearly the company is in trouble financially because there’s no other reason to withhold all of these refunds from customers. Will never order from here again, terrible attitude to have towards customers”

Helpful Report

Posted 7 months ago

“Waiting and waiting and waiting for MONTHS to get a refund they received my items on august the 5th! I am still waiting to receive my money! With no response from them just genetic/auto messages absolutely no apology from a human! I received an email 3 days ago saying that they and issued a refund but I still haven't received any money whatsoever!! I'm disgusted and left out of pocket GIVE ME MY MONEY BACK !!!! I believe they leave people so long without refunds so that their accounts gain interest they a SHAM and Shelly Cuttings the owner needs to rethink her career ! Terrible customer service, terrible prices and terrible refund policy! Lies upon lies. ALL has been reported to trading standards I will not stop till I get my money back from these thieves!”

Helpful Report

Posted 7 months ago

“Still waiting on a refund from 6 weeks weeks ago! Even though I had to pay to return the item also? When contacting them I get the generic ‘we’re selling more so of course there’s more returns’ response…. If you can’t keep up with the amount of returns you shouldn’t be selling so much! Or hire more staff! It’s not the consumers problem. Waiting well over the 21-days noted on their website (which is also ridiculous).”

Helpful Report

Posted 7 months ago

“I would give 0 stars if I could. The worst returns policy, I think basically the policy is you can return your items but we won't refund the money. Endless reviews with the same experience. I wish I'd have read these sooner”

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Posted 7 months ago

“Flab received my returns on 9th August and I still haven’t received my money! It is now 13 September! How come the person who owns this company Shelly Cutting does not do anything about this?”

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Posted 7 months ago

“I'm on week 6 of waiting for my refund over £400 the Customer service is shocking I have chased and all I get is we working through July return and to wait !!! We are now nearly mid September all items went back as nothing fitted don't bother ordering from here”

Helpful Report

Posted 7 months ago

“Never order off this site 21 days and still no refund”

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Posted 7 months ago

“AVOID this company. Im waiting on a refund for 2 dresses I sent back. Been waiting a month & still nothing. I have the email to say they received the dressed but it doesnt take a month to issue a refund. They don't reply to your emails & they remove any negative reviews from Facebook! I will never use this company again. AVOID!”

Helpful Report

Posted 7 months ago

“I will never order from DLSB again. It is a disgrace! Sent a dress back in July and they havr acknowledged receiving it on 22nd July. I STILL have not had a refund. AVOID!”

Helpful Report

Posted 7 months ago

“I will never order from DLSB again. It is a disgrace! Sent a dress back in July and they havr acknowledged receiving it on 22nd July. I STILL have not had a refund. AVOID!”

Helpful Report

Posted 7 months ago

DLSB is rated 1.8 based on 341 reviews