DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE AVOID AT ALL COSTS!! Absolutely apalling customer service. Shellie cutting the OWNER blocked me after chasing on emails and facebook messenger for over 5 weeks! Went to paypal with evidence and they are still refusing to refund me even after admitting to receiving the items back. Cheap quality for the price of the items. Stay clear of this company!!! I have gone to the ombudsmen and trading standards now. They havent even signed up to any complaint schemes like they should do, what a surprise! No refund has been given so i cant give option on that. No communication has been given so i cant give a option on that either.”

Helpful Report

Posted 9 months ago

“Bad Customer service.On the 8.04.2024 we returned two items.and have unfortunately lost the original order number.We were asked to send a copy of the returns slips,which we have done.The second week of may we recieved a refund for one of the items.Its now the 26.06.2024 and we are still waiting the second item to be refunded.We have requested the contact details for there head office for the past few weeks without success.We will no longer be using there services again.”

Helpful Report

Posted 10 months ago

“Do not order from here they don’t refund for way over their refund policy of 21 days, they do not reply to emails or messages via Facebook, they send automated responses not even answering your query and they’ve now sent me a refund for only one item and I returned 2 items in the same parcel so I now have to wait weeks for a response and it probably won’t get resolved! Never again sort your returns process out it’s shocking”

Helpful Report

Posted 10 months ago

“A place I will NEVER shop on again the longest day I live. Appalling refund waiting times and short 2.70 into the bargain. Clothes are cheap tat sold on temu at fraction of the price. Avoid this sham of a company!”

Helpful Report

Posted 11 months ago

“ABSOLUTELY DREADFUL COMPANY!! DIDN'T RECEIVE 1 OUT OF THE 4 DRESSES I ORDERED AND I THEN WENT ON TO RETURN THE 3 I DID RECEIVE AS THEY WERE SUCH POOR QUALITY. NO COMMUNICATION AT ALL FROM THEM AND THEY JUST IGNORE YOU HAD TO GET PAYPAL TO STEP IN TO REFUND ME AS I WAS WAITING A MONTH AND STILL NO REFUND ON THE £200 THAT THEY HAD OF MY MONEY!!! AVOID AT ALL COSTS....”

Helpful Report

Posted 11 months ago

“Refunds absolutely shocking. Had to email them as refund hadn't shown on credit card. They said oh we can see we have refunded you. Yeah, just 8 minutes before they sent that email. Won't be using them again.”

Helpful Report

Posted 11 months ago

“If I could give DLSB a zero score I would. Whilst there website indicates a 14 day refund policy. This is far from the truth. Despite returning a number of items a month ago, I have only just received a refund afte multiple chasing. Clearly, you need to get the basics right by practicing what you state on your website. I will not be ordering again.”

Helpful Report

Posted 11 months ago

“Ordered March 23rd 2024, received item March 30th 2024 returned 9th April 2024 and the return was registered on April 16th. It is now May 21st and no refund although account says refunded cannot get hold of the company all emails are generated saying same thing no social media posts answered, no contact number avoid this company at all costs it's shocking!! I'm £60 down and I even paid for my own return.”

Helpful Report

Posted 11 months ago

“Absolutely shocking company, a month after return received by them and no refund. They don’t reply to messages/emails either. AVOID!! Wish I’d read reviews before I ordered:(”

Helpful Report

Posted 11 months ago

“DO NOT ORDER FROM THIS SH*T SCAMMING COMPANY … 18/05/2024 0 Stars !! my returned items were received 24 April, I’m still waiting for my £77 refund … and I’m not alone … they’re obviously hanging on to everyone’s money with the excuse they are busy with refunds (which if true speaks for itself !) this must be against the law !!”

Helpful Report

Posted 11 months ago

“Bought a dress in 2 sizes thinking one would fit and I'd return the other. This was the case but the style wasn't for me so I returned both. Received confirmation of my return being received after several days, only to be told my refund can take 21+ days?!?!?! Absolutely appalling!!! I am now over £100 out of pocket and still nothing to wear! Disgusting. Real shame as the dresses are actually really nice!”

Helpful Report

Posted 11 months ago

“Shocking customer service. Returned an item and had to keep chasing for my refund. Kept saying they were very busy and my return was in a queue. Turns out over 6 weeks later that they hadn’t actually received my return at all. I managed to track it myself but as it had taken so long, my item had been donated to charity. I have complained but all I get is an apology and they can’t refund me as they haven’t received my item. Doesn’t matter that they told me it was in a queue. So now I have no dress and no money! Disgraceful. Will never use again. If they’d told me they hadn’t received it, I could have got my item back!”

Helpful Report

Posted 11 months ago

“DO NOT BUY! Returned a dress as their system didn’t recognise my order number. Postage was £8.95 to ensure tracked. They then deducted a further £2.99 for postage! Have emailed 4 times and get standard auto response saying my order has been refunded! Still no mention of refunding my postage!”

Helpful Report

Posted 11 months ago

“I will never ever purchase from this online store again. I returned my dress on the 25th of March - luckily had tracking through Royal Mail. I still haven’t had a refund and it is now May. I will tell all of my friends and family about the terrible service. Do we go to the ombudsman? I think so!”

Helpful Report

Posted 1 year ago

“Still waiting for my refund for items I returned. How do I complain? I've sent an email but Just says they are busy. How? Shouldn't take this long”

Helpful Report

Posted 1 year ago

“Why why why do refunds taje so long. Dlsb have had my return on their premises a whole month and still no refund. Surely this is against a law of some sort. Shocking. Do not use!!!!”

Helpful Report

Posted 1 year ago

“DO NOT PURCHASE ANYTHING FROM THIS COMPANY I received my order for the cost of £52.49 on the 16/03/2024 and the item did not suit me so I returned this on the 19/03/2024 and I'm still waiting for a refund. the only way of contact is via email which I have done and you get a auto email response. In the mean time I placed another order as I was desperate to find an outfit for a wedding I was attending, So I placed an order on the 21/03/2024 for a dress, belt and shoes for the cost of £94.97 to which I received a parcel 27/03/2024 to which within the parcel only obtained a box of the shoes. NO BELT OR DRESS. I emailed DLSB straight away and there response was that is there any damage to the package. which I replied to with photo of the packaging which did have brown tape around it. they have put a request into royal mail for this. but I should get my refund for these lost items. I have also retuned the shoes yesterday 08/04/2024 as I did not get to wear them for the wedding as I didn't have the rest of the outfit, so I'm sure ill being wating months to see if I get any of my money back. Please do not use this company unless you want to loose your money.”

Helpful Report

Posted 1 year ago

“Shocking company. Poor quality items and when you return them due to the quality you are expected to wait approximately 2 months for a refund. When you contact them you are sent a standard reply with no explanation as to their dreadful service”

Helpful Report

Posted 1 year ago

“Absolutely shocking how long returns take. Will I ever get my money back. Seems to be a big problem with this company judging by other reviews.”

Helpful Report

Posted 1 year ago

“Will never order from this company again! Still waiting for my refund! Why it takes so long is totally beyond me. Never ever again.”

Helpful Report

Posted 1 year ago

DLSB is rated 1.8 based on 341 reviews