“Disgraceful refund time! It’s now 29 WORKING days since I sent my parcel back, I’ve sent 5 emails asking for it to be chased up and had NO response what so ever. An absolute mess. I’ll never order from this company again please keep in mind how bad the return process is before purchasing! X”
“5 weeks after they received my return. STILL NO REFUND. Appalling how this business is still afloat. Surely they’d employ more staff to deal with the influx of returns they are getting. Embarrassing”
“Returned items way over 21 working days process time. Every time I email them they send a generic response and tell me they have a backlog of returns. I am due over £100 refund and cannot afford to wait any longer. I have now contacted the ombudsman. I will never shop here again and definitely would not recommend them.”
“It has been over 14 days since they received my returns, and they still won't process the refund. They simply say they are still dealing with July's returns, which is insane! I've had to open a dispute with PayPal”
“Horrendous company, sent my parcel back and received confirmation via email that it had arrived at their warehouse on the 22nd of July - have yet to receive a refund and we’re on the 26th of August. It’s the 25th working day and they keep sending the same generic email response. Surely there’s a way to escalate this? Trading standards?”
“Absolutely shocking company I have been waiting weeks for a refund, and judging by the other comments I won’t be receiving one. Avoid at all cost i certainly will be!!”
“I bought two dresses beginning of July, I paid £4 next day delivery.
I returned them a few days later. They received the dresses and have had both dresses for over a month now. I’ve emailed them numerous times and they’ve said they’re so busy and have a backlog of returns to get through. They now don’t reply to me. I’ve been waiting 6 weeks for any refund and still waiting. I wished I’d read these reviews before I ordered from DSLB. I will never use them again. The worst customer service ever.”
“I recently had an extremely disappointing experience with DLSB. I ordered a dress but when it arrived it was the wrong colour and also faulty. I contacted customer services with photographic evidence immediately hoping to resolve the issue quickly. However, their response was far from satisfactory. Not only did they take days to respond, they refused to acknowledge the fault. Instead they suggested I return the product for evalutaion upon which they'd decide if they'd offer a refund.
I returned the dress with full Royal Mail tracking details and to this day they have not acknowledged receiving it even though I have evidence they did on the 21st June 2024. I had no option but to open a Paypal dispute against them to get my money back. I would never use this company again and suggest you don't either. The company is a complete scam.”
“Purchased thankfully just one dress on 4 June 2024. Returned after 2 days. Email from this company to say they had received the item. Now it’s 9 weeks on and still no refund and no reply to request to investigate. Not good enough,”
“Same as the other reviews on here. Waiting now over 21 working days for my refund that was received and confirmed by them 25 working days ago. Again no response from them at all when emailing. Awful customer service .
I did keep some of my order as they were a perfect fit but the ones that didn’t suit me I returned and sadly this returns delay and zero communication massively lets them down.”
“Returned an item on 9/5/24 . Received an email to say my return had been received. And I still have not received any refund. I have emailed numerous times. Your customer service is shocking . You never answer my emails I’m getting very frustrated by this”
“PLEASE AVOID AT ALL COSTS!!
Absolutely apalling customer service.
Shellie cutting the OWNER blocked me after chasing on emails and facebook messenger for over 5 weeks!
Went to paypal with evidence and they are still refusing to refund me even after admitting to receiving the items back.
Cheap quality for the price of the items.
Stay clear of this company!!! I have gone to the ombudsmen and trading standards now. They havent even signed up to any complaint schemes like they should do, what a surprise!
No refund has been given so i cant give option on that.
No communication has been given so i cant give a option on that either.”
“Bad Customer service.On the 8.04.2024 we returned two items.and have unfortunately lost the original order number.We were asked to send a copy of the returns slips,which we have done.The second week of may we recieved a refund for one of the items.Its now the 26.06.2024 and we are still waiting the second item to be refunded.We have requested the contact details for there head office for the past few weeks without success.We will no longer be using there services again.”
“Do not order from here they don’t refund for way over their refund policy of 21 days, they do not reply to emails or messages via Facebook, they send automated responses not even answering your query and they’ve now sent me a refund for only one item and I returned 2 items in the same parcel so I now have to wait weeks for a response and it probably won’t get resolved! Never again sort your returns process out it’s shocking”
“A place I will NEVER shop on again the longest day I live.
Appalling refund waiting times and short 2.70 into the bargain.
Clothes are cheap tat sold on temu at fraction of the price.
Avoid this sham of a company!”
“ABSOLUTELY DREADFUL COMPANY!! DIDN'T RECEIVE 1 OUT OF THE 4 DRESSES I ORDERED AND I THEN WENT ON TO RETURN THE 3 I DID RECEIVE AS THEY WERE SUCH POOR QUALITY. NO COMMUNICATION AT ALL FROM THEM AND THEY JUST IGNORE YOU HAD TO GET PAYPAL TO STEP IN TO REFUND ME AS I WAS WAITING A MONTH AND STILL NO REFUND ON THE £200 THAT THEY HAD OF MY MONEY!!! AVOID AT ALL COSTS....”
“Refunds absolutely shocking. Had to email them as refund hadn't shown on credit card. They said oh we can see we have refunded you. Yeah, just 8 minutes before they sent that email.
Won't be using them again.”
“If I could give DLSB a zero score I would.
Whilst there website indicates a 14 day refund policy. This is far from the truth. Despite returning a number of items a month ago, I have only just received a refund afte multiple chasing. Clearly, you need to get the basics right by practicing what you state on your website. I will not be ordering again.”
