DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I’d read the reviews about the returns. It’s been almost a month and I’m still waiting. They keep telling me my return is in a queue. Absolutely ridiculous! I will never order from this company again and I’d advise you to do the same.”

Helpful Report

Posted 3 weeks ago

“I’m truly thankful I found the team in my bio. They handled my investment fraud case with professionalism, urgency, and care. From the first day, they offered clear direction and gave me the right tools to move forward. Their unwavering support helped me recover my lost funds. I wouldn’t hesitate to refer them to anyone in need.”

Helpful Report

Posted 1 month ago

“I strongly advise against purchasing from this company. The owner previously operated another business that went into administration. Before shutting down, she continued to accept returns and take new orders, yet refused to issue any refunds. As a result, thousands of customers were left significantly out of pocket, many losing hundreds of pounds. This conduct is highly unethical and deeply disappointing.”

Helpful Report

Posted 1 month ago

“I like many others returned items to DLSB in good faith ....refund was never received then contact stopped .....never received money.... I was owed £160 😡”

Helpful Report

Posted 1 month ago

“Terrible experience with DLSB. Accepted my return when they had already gone into liquidation. Leaving me with no clothes, no money, no proof of return acceptance. Financially ripped off. Discovered returns were being sold as job lots. New company Over-dressed now operating. When I left a review on the page I was immediately blocked. Awful. Avoid.”

Helpful Report

Posted 1 month ago

“Poor quality clothing, unscrupulous owner that has ripped off lots of customers. Still waiting for my refund.”

Helpful Report

Posted 1 month ago

“They have a new Facebook page called over-dressed. Everyone commenting that they’re chuffed and back retailing. I commented and asked how they can just set up a new business with the same stock when they still owe people money. She blocked me. No accountability obviously”

Helpful Report

Posted 2 months ago

“New website is in the pipeline. Please be aware I will update when I know more detail.”

Helpful Report

Posted 2 months ago

“Appears I'm also stung with the same, due over £98 from a return in September. Bought from them before and great products, but I guess I will need to go to the ombudsman to try and reclaim it back.”

Helpful Report

Posted 4 months ago

“Why are you allowed to rip people off and then set up a new company still owing £1000s to innocent people. Like many, I'm still struggling to get a refund of £194 from September. Its not £1.94, it's a lot of money.”

Helpful Report

Posted 5 months ago

“No refund after 3 months. Dlsb are trading under a new name Dress is more ltd. Shellie cuttings partner is the director, Do not order from these theiving scumbags at all see all reviews”

Helpful Report

Posted 6 months ago

“Compete shower of s**t The proper helmet on the phone told me to return the item but judging by the time frame he would have known they would have ceased trading. Hope the owner is okay relaxing on sunlounger in a nice warm country with everyone's refund money”

Helpful Report

Posted 6 months ago

“If I could leave 0 stars I would. Been waiting for a refund of £198 since September. Received generic email apologising that there was a delay in processing returns. I waited, contacted several times to no avail, only to find the company has ceased trading. As someone who has worked in retail most of my life I am absolutely disgusted with the handling of this. Illegal to be witholding money owed to customers for good which have been returned! I have opened a case with my bank so am hoping to get my money back through them. Cannot believe owner has opened another company having left so many being owed money. Appauling!”

Helpful Report

Posted 6 months ago

“Ordered two dresses returned both in September received email from dlsb confirming they had received the returns stating I would receive refund 7 - 14 days but maybe 21 days. received a further two emails apologising about length of time for refund process so I went to my bank with all the correspondence I had with DLSB after said company stop trading and I was fortunate they got my monies back but this morning 27/12 I have received message from bank saying DLSB has disputed claim but my bank have informed me I have enough evidence to keep money refunded.. awful company should be ashamed 🤬”

Helpful Report

Posted 6 months ago

“I ordered 2 dresses end of August, I kept one dress and returned the other. I had an email in September to say my return had been received and would get a refund in 10-14 days. Only now have I realised that I have not been refunded. Company has disappeared. I have the proof of return, along with emails. I will contact my credit card company tomorrow and fingers crossed I receive a return.”

Helpful Report

Posted 6 months ago

“Sent my parcel got confirmation they received it 29th October 24 still waiting for refund it's now 16th Dec”

Helpful Report

Posted 6 months ago

“I have confirmation that they received my return on the 30th of September, however I still have not been given my refund. Would give 0 stars if I could.”

Helpful Report

Posted 6 months ago

“Same as everyone else, I sent items back in September, and had the same emails from them,”high number of returns so delays”. Etc I raised a dispute through Clearpay and have just received a full refund today through Clearpay. (December!)I’ve also read that another customer had managed to get a refund through their bank. So definitely worth trying, either bank or Clearpay app. Assuming klarna app might be the same.”

Helpful Report

Posted 7 months ago

“How can we leave minus stars... very poor service, feels like theft offering no assistance for customers to recover their money....”

Helpful Report

Posted 7 months ago

“Same as everyone else, items returned and no refund because they've gone into liquidation. If I'd known this id have at least kept the clothes and given them to a friend! Have opened a dispute with my bank but whether they help remains to be seen.”

Helpful Report

Posted 7 months ago

DLSB is rated 1.8 based on 349 reviews