“I wish I’d read the reviews about the returns.
It’s been almost a month and I’m still waiting.
They keep telling me my return is in a queue.
Absolutely ridiculous!
I will never order from this company again and I’d advise you to do the same.”
“I’m truly thankful I found the team in my bio. They handled my investment fraud case with professionalism, urgency, and care. From the first day, they offered clear direction and gave me the right tools to move forward. Their unwavering support helped me recover my lost funds. I wouldn’t hesitate to refer them to anyone in need.”
“I strongly advise against purchasing from this company.
The owner previously operated another business that went into administration. Before shutting down, she continued to accept returns and take new orders, yet refused to issue any refunds. As a result, thousands of customers were left significantly out of pocket, many losing hundreds of pounds.
This conduct is highly unethical and deeply disappointing.”
“I like many others returned items to DLSB in good faith ....refund was never received then contact stopped .....never received money.... I was owed £160 😡”
“Terrible experience with DLSB. Accepted my return when they had already gone into liquidation. Leaving me with no clothes, no money, no proof of return acceptance. Financially ripped off. Discovered returns were being sold as job lots. New company Over-dressed now operating. When I left a review on the page I was immediately blocked. Awful. Avoid.”
“They have a new Facebook page called over-dressed. Everyone commenting that they’re chuffed and back retailing. I commented and asked how they can just set up a new business with the same stock when they still owe people money. She blocked me. No accountability obviously”
“Appears I'm also stung with the same, due over £98 from a return in September. Bought from them before and great products, but I guess I will need to go to the ombudsman to try and reclaim it back.”
“Why are you allowed to rip people off and then set up a new company still owing £1000s to innocent people. Like many, I'm still struggling to get a refund of £194 from September. Its not £1.94, it's a lot of money.”
“No refund after 3 months. Dlsb are trading under a new name Dress is more ltd. Shellie cuttings partner is the director, Do not order from these theiving scumbags at all see all reviews”
“Compete shower of s**t
The proper helmet on the phone told me to return the item but judging by the time frame he would have known they would have ceased trading.
Hope the owner is okay relaxing on sunlounger in a nice warm country with everyone's refund money”
“If I could leave 0 stars I would. Been waiting for a refund of £198 since September. Received generic email apologising that there was a delay in processing returns. I waited, contacted several times to no avail, only to find the company has ceased trading. As someone who has worked in retail most of my life I am absolutely disgusted with the handling of this. Illegal to be witholding money owed to customers for good which have been returned! I have opened a case with my bank so am hoping to get my money back through them. Cannot believe owner has opened another company having left so many being owed money. Appauling!”
“Ordered two dresses returned both in September received email from dlsb confirming they had received the returns stating I would receive refund 7 - 14 days but maybe 21 days. received a further two emails apologising about length of time for refund process so I went to my bank with all the correspondence I had with DLSB after said company stop trading and I was fortunate they got my monies back but this morning 27/12 I have received message from bank saying DLSB has disputed claim but my bank have informed me I have enough evidence to keep money refunded.. awful company should be ashamed 🤬”
“I ordered 2 dresses end of August, I kept one dress and returned the other. I had an email in September to say my return had been received and would get a refund in 10-14 days. Only now have I realised that I have not been refunded. Company has disappeared. I have the proof of return, along with emails. I will contact my credit card company tomorrow and fingers crossed I receive a return.”
