“Ordered two dresses returned both in September received email from dlsb confirming they had received the returns stating I would receive refund 7 - 14 days but maybe 21 days. received a further two emails apologising about length of time for refund process so I went to my bank with all the correspondence I had with DLSB after said company stop trading and I was fortunate they got my monies back but this morning 27/12 I have received message from bank saying DLSB has disputed claim but my bank have informed me I have enough evidence to keep money refunded.. awful company should be ashamed 🤬”
“I ordered 2 dresses end of August, I kept one dress and returned the other. I had an email in September to say my return had been received and would get a refund in 10-14 days. Only now have I realised that I have not been refunded. Company has disappeared. I have the proof of return, along with emails. I will contact my credit card company tomorrow and fingers crossed I receive a return.”
“Whilst I kept 2 items that were lovely. I returned 2, on 30th Oct which I got a notification that they have received them back and tbh I forgot about the refund, but having looked today, couldn't even find the company and obviously haven't recieved a refund. Any clues what to do next?”
“I have confirmation that they received my return on the 30th of September, however I still have not been given my refund.
Would give 0 stars if I could.”
“Same as everyone else, I sent items back in September, and had the same emails from them,”high number of returns so delays”. Etc
I raised a dispute through Clearpay and have just received a full refund today through Clearpay. (December!)I’ve also read that another customer had managed to get a refund through their bank. So definitely worth trying, either bank or Clearpay app. Assuming klarna app might be the same.”
“Same as everyone else, items returned and no refund because they've gone into liquidation. If I'd known this id have at least kept the clothes and given them to a friend! Have opened a dispute with my bank but whether they help remains to be seen.”
“I have purchased once or twice for the company and on the last return, mid Oct I was told the usual “21 days” longest. I left it 28 only to be told that the company has gone into liquidation!!! I’ve tried multiple ways of getting my refund with no luck! £100 gone! It’s unbelievable!!!!”
“This is the worst company I have ever used. Long delays for returns and have now been notified that they have ceased trading. Still chasing refund 2 months later. Absolutely shocking. If I could give a - rating I would. No wonder they’ve gone under.”
“As with numerous people below. I have been waiting a refund of £265 since end of August…. Absolute joke. Also paid through PayPal and they are not willing to help with this either. Shocking only telling customers this close to Christmas!!!
I have bought and kept so much from the company over last few years which I have loved!!
Just shocking behaviour to hear she’s opened a new company!!!”
“I too have been waiting for a refund since September and now they have ceased trading it looks like that money is lost. I started off receiving the standard emails apologising for the delays and then they just stopped replying altogether and there was no way to contact them. I tried to get my money back via Paypal but by that time it was too late. Awful. I've read she has started up a new company which I think is disgusting when so many people have lost a lot of money”
“If I could give 0 stars I would. Lack of contact from company returned good in October and now been told company gone bust so lost out in around £130 worth of goods. No one buy from the new company she is now opening up. Scammed so many people I can see.”
“Terrible experience waited for a refund for nearly 3 months only to receive an email from them saying they'd cease to trade and to contact my card provider for refunds,I've been issued my refund today through my card provider thankfully £170 I was owed,its a shame there clothes are nice but if you need to return them good luck”
“I also have been waiting months for refund. Its a joke they owe me £66.
Emailed them several times and receive same email message back that they have back delays or words to that effect.”
“Terrible company still not received a refund 3 months after they confirmed they had received it. Just been on their website and apparently the company have gone out of business. Absolutely disgraceful company. Would have given zero stars if that was an option.”
“As like a lot of other customers, I returned items in September. This was acknowledged by the company that they were processing my refund. However I never receive this and the company has since been dissolved. It would appear that rather than wrapping up the company appropriately and refunding customers money they have chosen to keep people’s money, close down the business and start up again under a new name. In any other scenario this would be criminal thief and fraud. I would not buy anything from any company associated with Shelly Cutting in the future.”
