DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

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“No confirmation email after placing an order for £81 Sent jacket but wrong size - ordered a size 8 , sent a medium on label which is huge , No phone number & dont reply to email”

Helpful Report

Posted 1 year ago

“Absolutely appalling service- shoes burst after having them on 1/2 an hour, took me a month to get them to send me a returns label, 3 months on I’m still waiting on my refund. They keep fobbing me off with every excuse under the sun despite having received the post office receipt and previously confirming they did receive the parcel. Waiting on yet another excuse for them not giving me my money back. I would advise NEVER buying from this company, and if you do and have to return something be prepared for a very lengthy wait if you do ever get your money back - shocking”

Helpful Report

Posted 1 year ago

“Poor customer service. Bought a dress early June 2023, didn’t fit right so decided to return, filled in their returns portal and sent the item back well within 28 days (was about 7 days later). As I was on holiday I forgot to check the refund had been issued, totally forgot about it until 29/10/23 I recieved the parcel back saying I didn’t return it in time. How ridiculous, it’s 4 months later.”

Helpful Report

Posted 1 year ago

“Return confirmed 6th Sept, its now 25th Oct & still no refund. Absolutely ridiculous the service provided, constantly having to chase up for non satisfactory outcome. Not to mention the next day delivery service i used, 5 days later & had to chase for items to be dispatched. WOULD NOT USE OR RECOMMENDED COMPANY!”

Helpful Report

Posted 1 year ago

“SHOCKING!! Do not buy from this company! No refund given and it’s been over a month. No communication from them . Whoever runs this business needs investigating. Never ever known a company like this. Trading standards now informed and credit card company made aware.”

Helpful Report

Posted 1 year ago

“Avoid still not refund , item returned and recived by DLSB on 16th August, now 15th October still no refund and no reply to any emails I have sent, shocking!!”

Helpful Report

Posted 1 year ago

“Avoid at all cost!! Same as the other reviews, terrible customer service!6 weeks and still no refund issued!!! Never again!!!!!”

Helpful Report

Posted 1 year ago

“Ordered dress for my bday... to then be told when chasing delivery it's out of stock, cancelled rest of the order but still was sent even tho told not to... I returned straight away have tracking received and still not refund... you email and they say not received it don't recognise the order....”

Helpful Report

Posted 1 year ago

“Contact off them is terrible never get a reply no refund at min and waited the 21 working days which they stated also paid for next day delivery once never came on time could blame the courier but it wasn’t it just wasn’t despatched considering I ordered well before the 3pm as stated I can order off other sites just before 11pm and I receive it next day emailed them about it no reply whatsoever and that was months ago customer service is terrible they never seem to reply used to order loads off them but not so much now as the waiting time to get your money back is terrible”

Helpful Report

Posted 1 year ago

“No email or refund !! Returned item 4 weeks ago.. These need looking into, not a genuine site !!!!!”

Helpful Report

Posted 1 year ago

“Still waiting for a refund for an item they received 4 weeks ago!”

Helpful Report

Posted 1 year ago

“This company is shocking! They charge for returns and they don’t process the return for 2months. I’ve recently contacted them chasing my return/refund and they replied they are still working on august returns…it’s October next week! They’re quick enough to take your money but god forbid you actually want it back!!!!”

Helpful Report

Posted 1 year ago

“Unfortunately same as other reviews and no refund after 6 weeks ! Don’t use this company!!!!”

Helpful Report

Posted 1 year ago

“Been waiting on refund since 2nd September, will be reluctant to order again.”

Helpful Report

Posted 1 year ago

“Returns process takes far too long! Returned items in August it is now nearly October and have not received return! Will not be using this company again!”

Helpful Report

Posted 1 year ago

“Quick to take your money but reluctant to give you it back as quick. Will not be ordering from this company again ( still waiting for a refund) twice this has happened with this company. I also paid for next day delivery and didn't get it.”

Helpful Report

Posted 1 year ago

“Returns take forever sent mine back 6th August recieved 8th and still awaiting refund. Sizing is ridiculous too”

Helpful Report

Posted 1 year ago

“Still waiting for a refund 3 weeks after tracking confirms they have received my parcel back. No customer service at all absolutely disgusting. Would never order from this company again. Absolute scammers.”

Helpful Report

Posted 1 year ago

“Still no refund absolutely unacceptable! This company shouldn’t be in business if it can’t turn around it’s refunds!”

Helpful Report

Posted 1 year ago

“Sent back 2 parcels over a month ago and still waiting a refund, after many emails to them requesting where my refund is, all you get is a automated respond saying the same thing it’s on its way. I will not use this company again Avoid at all costs!”

Helpful Report

Posted 1 year ago

DLSB is rated 1.8 based on 349 reviews