DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive always really like DLSB dresses but my most recent return I have been waiting for a refund for over a month since they received my return. All I’m getting is constant excuses… They owe me over £120. Please do not bother.”

Helpful Report

Posted 1 year ago

“AWFUL service. Waiting for a part refund for my order. Ordered 2 sizes and sent one back - still yet to hear anything and it has been almost a month. Luckily I paid with Klarna so I am hoping Klarna will also support me with this.”

Helpful Report

Posted 2 years ago

“Would avoid avoid avoid at all costs. All my items I've ordered have been utter rubbish bar one dress! Really poor quality, holes, threads hanging off, not finished off properly. They blame there suppliers. Still no refunds and have emailed numerous times and it's extremely obvious they are not even reading them and sending the most rubbish responses. Never dealt with a company like it 😡”

Helpful Report

Posted 2 years ago

“Absolutely shocking! Waiting on a refund since 18th May! Automated emails is all I'm getting. I'm seeking legal advice. AVOID!!”

Helpful Report

Posted 2 years ago

“Still no refund - been waiting over a month. Awful customer service ! Poor quality items - avoid at all costs !!!”

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Posted 2 years ago

“Do not buy from ere 1 month still waiting for money wished I'd read people's comments !!! Terrble”

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Posted 2 years ago

“The sizes are not inclusive at all. Also I returned my parcel on 1st May and they received on the 6th May (now 6th June) and no refund at all! Contacted customer support but we’re not helpful!”

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Posted 2 years ago

“Received my item, so disappointed with the quality. It's of the quality of SHEIN but the prices of New look.. Will be returning but after reading reviews on here, I'll get my refund in a years time if I'm lucky.. Won't be ordering again”

Helpful Report

Posted 2 years ago

“Shocking service!!!!!!! Do not buy. Its been over 10 days for a refund ive messaged them on facebook and emailed and heard nothing back. I know othets have waiting a long time but this is absolutely shocking go for high street shops instead of sites like these. Appalling service and a rip off!!!! How their still able to trade is disgusting, please do not shop with them they will keep your money and not give you a refund!”

Helpful Report

Posted 2 years ago

“Iv been emailing from december about my parcel that I have paid for and not revived. Dlsb has just no responded and kept my money!!!”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY, DO NOT BUY FROM THIS COMPANY THEY TAKE YOUR MONEY AND YOU CANT GET A REFUND BACK!!!!!!!!! AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Return sent in the post on the 10th January, received by DLSB on the 11th January. It’s now the 24th January and I have received NOTHING. I will never shop with this company again, AWFUL returns service.”

Helpful Report

Posted 2 years ago

“Returns are impossible. The actual dresses I ordered were quite nice, but I returned them in September, they received the items in October and I was still chasing the refund in December. In the end I had to go through my bank to get a refund as DLSB were non-responsive or completely unhelpful. Funnily enough, a day after my bank refunded me on their behalf they contacted me and offered a refund but stated I had to reverse the bank transfer. I refused as it took me 3 months to see that money! I will never buy anything from them again.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. IMPOSSIBLE TO RETURN ITEMS. COME BACK WITH A SARCASTIC EMAIL. TERRIBLE COMPANY TOOK MY MONEY AND NOW WONT REFUND”

Helpful Report

Posted 2 years ago

“I am still awaiting a refund from 2 months ago. I've emailed multiple times and barely get a response. Shocking company. DO NOT USE THEM.”

Helpful Report

Posted 2 years ago

“I wish I’d read all these reviews (& ones on trust pilot too) before purchasing. If I could rate DLSB less than 1 I would! All I’m asking for is a part refund on an order - not a big deal. Mine hasn’t been going on as long as some I’ve read, but they received my prepaid tracked parcel back on 2nd November. I’ve emailed twice since with no response. I’ve also facebook messaged, to get an automated response saying due to the volume they’re not accepting messages via Facebook. I absolutely do not recommend this company….What would you call a person who would take money off you & not return it?! Well, this company is in the same category. Give us our money back DLSB - you take it from us quick enough. Oh and DSLB, if you’re going to respond to this in your unthoughtful, tedious, repetitive & generic way, “apologising about it being a busy time” and “that we should get a refund within 21 days”… please don’t bother. Spend less time putting rubbish memes on your Facebook page for likes & spend the time responding to customers & refunding us.”

Helpful Report

Posted 2 years ago

“I haven’t received my refund, the dress was appalling quality, they have not replied to my last few emails, they owe my £40, I would never buy from these people again”

Helpful Report

Posted 2 years ago

“Waiting 4 weeks for a refund! Stay away from this company they will not refund u !!”

Helpful Report

Posted 2 years ago

“Still waiting for a refund after 16 days of email to confirm it arrived back. Awful service will not buy again”

Helpful Report

Posted 2 years ago

“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response Won't be ordering from here again”

Helpful Report

Posted 2 years ago

DLSB is rated 1.8 based on 349 reviews