DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

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Mrs P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally dissatisfied with my experience. I ordered my best friend’s birthday present (x2 jumpsuits) and a third jumpsuit for myself to go out in on her birthday. Due to COVID 19 and personal issues before this I have not been on a night out in over two years and the day should have been pretty special as we were going to Birmingham and to several new bars to celebrate her birthday as well as our first time out in so long. I ordered the items well over a week before we were due to go out and I had an e-mail from Royal Mail to say it had been delivered. No delivery was ever received or even attempted. I live above a pub and the landlord had been outside with his partner the whole morning with the dog tending the plants and watering due to the extreme heatwave we were experiencing. He took a delivery at 11am and another at 11:33am and this one was recorded as arriving at 11:16am. During the time in between the deliveries there wasn’t any time period when somebody wasn’t outside the pub and would have definitely seen the postman. (11am delivery was also ironically from Royal Mail). I waited until a full week had passed and tried to contact DLSB – no contact number you have to e-mail. So I e-mailed. And I waited 24 hours. And I e-mailed again. And I waited another 24 hours and e-mailed again. Eventually I received a response confirming that I did receive the package as Royal Mail showed successful delivery at 11:16am. Well clearly I didn’t or I wouldn’t be e-mailing. I responded to say I’d checked with the neighbours etc and could it be investigated with Royal Mail and haven’t heard anything since other than an e-mail asking how happy / satisfied I am with their customer service (this was in response to one of my emails that they had not even responded to!!!) to say that their customer service is abysmal is an understatement. I will not be ordering from them again and I will also be making sure that all of my friends and the customers at the pub know about their shocking service so that they do not waste their money either.”

Helpful Report

Posted 3 years ago

“WARNING LADIES . I would not order from this site. Despite the nice clothes they don’t send packages out securely. The customer service is appalling and it’s taken over a month to get some answers. Result - I’m over £60 out of pocket they haven’t offered me any sort of compensation not even vouchers. I’m just so thankful I didn’t order more. I’d be extremely careful I definitely wouldn’t order in large amounts.”

Helpful Report

Posted 4 years ago

“Order placed 2 weeks ago. It never arrived and Still waiting for refund. Its been nearly a week and haven't had a reply to confirm my refund.”

Helpful Report

Posted 4 years ago

“Unbelievable I've never been disappointed, for being a curvier girl "one size" still looks amazing on.. il defo continue to buy ❤🥰”

Helpful Report

Posted 4 years ago

“I purchased a pleated midi skirt which looks absolutely lovely in pictures i was really disappointed when it come with a huge black band waist that does not show in any pictures. Although you can tuck in skirt i do think it should be unnthe description!!”

Helpful Report

Posted 4 years ago

“I ordered a pair of the leather look gladiator sandals, and was so happy when they arrived...however after having them less than 2 weeks (and only wearing them 3 times) they have both completely split in half across the soles. Upon contacting DLSB and providing photo evidence of how bad they were I was advised they were aware of a 'manufacturing fault' on this style of sandal (along with other styles), yet only offered me 40% refund. The only way I could obtain a full refund was to return the faulty item, but I had already gotten rid of the box and packaging after the first wear, and have no postage label. I also do not have time to try and source alternative packaging and get to a post office. I also requested a replacement pair of shoes to be sent as an alternative to a refund, but this too was declined. I am unsure why I should be inconvenienced even further when they are well aware they have sent me faulty shoes in the first place. The quality of the product is appauling, and their lack of assistance to rectify their error is very bad service. I have since saw several comments on their social media saying they too have had shoes that have split in half accross the sole (yet these comments seem to disappear). Be cautious when purchasing as the quality of the products may cost you more in the long run!”

Helpful Report

Posted 4 years ago

“Quality shocking for the price. I've had better items off shien. Don't get me started on the customer service. Ignoring mails then blocking me cos I posted pictures of a top I bought and wore once and wash according to label instructions on a 30 cycle. Print washed off. Been told I can have partial refund. Now there not answering my messages again. Trading standards next i think.”

Helpful Report

Posted 4 years ago

“Fanastic quick deliverey however Material is absolutely shocking nothing like the pictures or vedios. Such poor quality do not purchase .”

Helpful Report

Posted 4 years ago

“Customer service was shocking. I purchased an item that turned faulty after an hours wear. They refused the right to send back the FAULTY item ! Never ever ever will I shop with them again! - please save yourself the hassle and don’t shop with them!”

Helpful Report

Posted 4 years ago

“Shocking customer service!! will be reporting to trading standards!! almost impossible to get through to! As others have said refunds take so long to process and that includes pushing them along to sort this! After 7 days the refund should be back in my account within the next 3-5 days but they have refunded me £4.99 less even with taking the postage off, absolutely disgusting will never use again and the clothes look so cheap. I sent the item back next days with tags so I am unsure why the different has occurred.”

Helpful Report

Posted 4 years ago

“Bad customer service and quality of the clothes awful..especially at the price they charge. I purchased a long shacket and after only wearing a handful of times it has started to fray and come apart at the seams. When I contacted customer service and sent them photos of the faulty item, their response was "as it had past the 28day refund there was nothing they can do". AVOID!! not wasting a single penny on on this company. The quality of clothes is extremely poor and expensive price tag. Greedy company.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service, no reply to numerous emails sent and the wait time for refund (even though the order was cancelled within hours of going through, so the item hadn’t even left the warehouse) is seriously ridiculous!! Would NEVER EVER order from this company again, and I will make dam sure that non of my friends or family ever do!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered a star cardigan and it hadn’t been finished properly. All the threads hadn’t been cut and looked as though it could unravel at any minute. I emailed DLSB and their response was “the suppliers forgot to cut the threads off! Really!!!!! Very poor quality item. To add insult to injury, when I returned the cardigan back in the prepaid bag provided, they deducted the postage from my refund! Terrible customer service. Avoid at all costs - if I could give a NO star I would have!”

Helpful Report

Posted 4 years ago

“Awful company. Ordered a fringe jacket and it came incomplete. The belt was missing even though it states in the description that it’s included. I emailed them about it and they offered me a partial refund of 30% and that they don’t have any spare belts. Complete bullsh*t, not to mention I paid £50 for the cheapest jacket I’ve ever received. Could have got a better quality jacket from wish. Avoid this company at all costs. Basically a scam. Felt like a cheap costume. And looks awful without the belt as there are belt loops attached the the jacket so it’s obvious somethings missing. Can’t even wear the bloody thing.”

Helpful Report

Posted 4 years ago

“I bought a three piece loungewear outfit for my daughter's Christmas. Unfortunately, she didn't like it as it didn't fit and returned it. It has been with your company since January 17th and as yet I have received no refund or in store credit. I have emailed twice and received no response or acknowledgement. As someone who has trained staff on good customer service I find this to be extremely poor and not what I would expect. An automated email upon receipt of the returned item giving a time frame for a refund or store credit should be issued. Any emails from disgruntled customers should also be acknowledged. I doubt I will shop with you again. Extremely disappointed.”

Helpful Report

Posted 4 years ago

“How long you wait for a refund really let’s this company down and the fact they deduct the return fee from your refund. Most companies offer free returns.”

Helpful Report

Posted 4 years ago

“Their clothes are great - unless they break. Then they have no interest in refunds. Their ‘clause’ is you can’t return what’s been worn, even if it’s fallen apart on the 3rd wear. To me this just shows a total lack of regard for their customers and a no f*cks given attitude. I won’t buy from them again - moving forward, I’ll stick to grown up clothing websites.”

Helpful Report

Posted 4 years ago

“This is the first time using DLSB i placed an order on 23rd of November and still havent received it yet or a tracking number, the money has came out of my account, i am very disappointed in this service as these items are christmas gifts.”

Helpful Report

Posted 4 years ago

“Hi, this is my first time purchasing from DLSB, I places an order on 23rd November and still havent received my order yet, I am very disappointed in this service, can you please advise me on this issue, Thankyou.”

Helpful Report

Posted 4 years ago

DLSB is rated 1.8 based on 349 reviews