DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 352 Reviews

20 %

of reviewers recommend DLSB

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Metrics

1.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DLSB 1 star review on 17th December 2025

James

DLSB 1 star review on 12th September 2025

Alexandra

This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

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“Waiting 4 weeks for a refund! Stay away from this company they will not refund u !!”

Helpful Report

Posted 3 years ago

“Still waiting for a refund after 16 days of email to confirm it arrived back. Awful service will not buy again”

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Posted 3 years ago

“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response Won't be ordering from here again”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

“I received a faulty dress and at first even though they were slow at responding they were helpful. The returns link they sent me didn’t work and I’ve emailed them 3 times to ask for a new one and there has been no reply. It’s been 2 months now of me emailing them and still no reply”

Helpful Report

Posted 3 years ago

“purchased 5 dresses in August for a wedding. When they arrived, you could tell they were made of cheap material and of average quality. I returned 4 dresses in early september and was then informed at the end of september that they would only be refunding me for 3 dresses. Took 2 days for them to reply and asked me for proof of purchase, luckily I still had it and they refunded the 4th dress without as much as an apology. Looking at other reviews on here, it seems that its a pattern for DLSB to take an item off the refund. The clothes look cute on the website, but I personally will never be using or recommending this company in future. absolutely shocking. Also to note, the 1 dress I kept started fraying after wearing it for approx 6 hours and washing it once.”

Helpful Report

Posted 3 years ago

“I sent a return back to DLSB over 3 weeks ago. They received my return on 06/08/2022 and no refund as yet. Payments still been taken out of my clear pay account. I have had one email saying it’s been delayed but will be processed as soon as they can and still nothing. I love the clothes but I will not shop again with them. Still waiting!!!!”

Helpful Report

Posted 3 years ago

“My daughter placed an order which she is still waiting,they are now saying September??? Why sell something you don’t actually have ?. She has asked for a refund and is still waiting for a response”

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Posted 3 years ago

“I have returned my dress and still haven’t received a refund which is well over. I email them too and still no response. Not happy at all and I won’t be buying anything again”

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Posted 3 years ago

“IS THIS COMPANY A SCAM?! I made an order of £140 and paid the additional £9.99 for annual next day delivery. This was ten days ago and I am yet to receive my items and I have contacted the email address (once as advised?). I have also tried contacting this company through Instagram; they have removed messaging facilities. After reading all of the poor reviews, I am now concerned and in the process of opening a Section 75. I would urge anyone not to order from this company; especially m after reading such consistent poor reviews!”

Helpful Report

Posted 3 years ago

“Bad customer service, bad quality of product. My dress ripped at no fault of my own during the first time I wore it - DLSB were not helpful and said because I had worn it i cant get a refund. The consumer rights act literally says that a product should have the correct durability, I dont know about you but I dont wear my items once and put them in the bin - i expect to wear them multiple times. 15% discount does not cover the cost of the repair either. All the seams need to be re-stitched over to ensure it doesnt happen again. i didn't realise I was buying a stitch yourself material.”

Helpful Report

Posted 3 years ago

“Poor customer service due to lack of communication.”

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Posted 3 years ago

“NOTHING AT ALL LIKE THE PHOTOS DIFFERENT COLOUR AND CHEAT AND CHATTY”

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Posted 3 years ago

“Bought 2 dresses from DLSB ,not true to size UK very big , poor quality material , costumer service not replying,no phone number to contact them only online ,I have send back by Royal mail tracking number,still not reply,glad paid with Klarna hope get money back . Avoid this site AVOID!!”

Helpful Report

Posted 3 years ago

“Received a dress with a few holes, no contact number only a email. needed the dress for a special occasion. Am still waiting on customer service to get back to me”

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Posted 3 years ago

“Do not buy a single item from this company!! I ordered a dress for a wedding, had my eye on it for a couple of weeks. When it arrived as soon as I took it out the bag it smelt really funny, tried it on and noticed a hole in the belt. I read the returns policy, which states if you have a faulty item please send us a picture before returning it, which I did, only to be emailed stating they would offer me 30% refund or an exchange, I replied asking for a full refund, which again was fobbed off by saying it would be down to the returns team discretion!! This company is not professional at all! I have since received an email stating they have received my return, but are still charging me £5.20 for the return! I wish I had read the reviews beforehand!”

Helpful Report

Posted 3 years ago

“Why is this company still allowed to trade?!”

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Posted 3 years ago

“Poorly made, cheap clothes and then terrible service when wanting to return. They have you over a barrel and will do anything to keep your money! Avoid at all costs, shop somewhere reputable.”

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Posted 3 years ago

“Really poor returns service. Sent parcel tracked returns using DLSB returns service. They have received the item, yet still waiting for my returns. I have contacted them twice but not heard anything. It's a shame really as I've seen other items I would like to order but I will not be shopping with this company again, especially after reading the reviews as every complaint is returns related.”

Helpful Report

Posted 4 years ago

“Ordered 2 dresses and they looked nothing like the photos , sleeves so puffy I looked ridiculous! Sent back at my own expense 2 weeks ago and no refund , contacted their customer service to be told I would have to wait until it had been processed through their system . So it takes 2 weeks for a refund to even be processed before it gets to you ?!? I won't order from them again as the refund process puts me off . They need to sort their system out .”

Helpful Report

Posted 4 years ago

DLSB is rated 1.8 based on 352 reviews