“I wish I’d read all these reviews (& ones on trust pilot too) before purchasing. If I could rate DLSB less than 1 I would! All I’m asking for is a part refund on an order - not a big deal. Mine hasn’t been going on as long as some I’ve read, but they received my prepaid tracked parcel back on 2nd November. I’ve emailed twice since with no response. I’ve also facebook messaged, to get an automated response saying due to the volume they’re not accepting messages via Facebook. I absolutely do not recommend this company….What would you call a person who would take money off you & not return it?! Well, this company is in the same category. Give us our money back DLSB - you take it from us quick enough. Oh and DSLB, if you’re going to respond to this in your unthoughtful, tedious, repetitive & generic way, “apologising about it being a busy time” and “that we should get a refund within 21 days”… please don’t bother. Spend less time putting rubbish memes on your Facebook page for likes & spend the time responding to customers & refunding us.”
“I haven’t received my refund, the dress was appalling quality, they have not replied to my
last few emails, they owe my £40, I would never buy from these people again”
“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response
Won't be ordering from here again”
“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response
Won't be ordering from here again”
“I received a faulty dress and at first even though they were slow at responding they were helpful. The returns link they sent me didn’t work and I’ve emailed them 3 times to ask for a new one and there has been no reply. It’s been 2 months now of me emailing them and still no reply”
“purchased 5 dresses in August for a wedding. When they arrived, you could tell they were made of cheap material and of average quality. I returned 4 dresses in early september and was then informed at the end of september that they would only be refunding me for 3 dresses. Took 2 days for them to reply and asked me for proof of purchase, luckily I still had it and they refunded the 4th dress without as much as an apology. Looking at other reviews on here, it seems that its a pattern for DLSB to take an item off the refund.
The clothes look cute on the website, but I personally will never be using or recommending this company in future. absolutely shocking.
Also to note, the 1 dress I kept started fraying after wearing it for approx 6 hours and washing it once.”
“I sent a return back to DLSB over 3 weeks ago. They received my return on 06/08/2022 and no refund as yet. Payments still been taken out of my clear pay account. I have had one email saying it’s been delayed but will be processed as soon as they can and still nothing. I love the clothes but I will not shop again with them. Still waiting!!!!”
“My daughter placed an order which she is still waiting,they are now saying September??? Why sell something you don’t actually have ?. She has asked for a refund and is still waiting for a response”
“I have returned my dress and still haven’t received a refund which is well over. I email them too and still no response.
Not happy at all and I won’t be buying anything again”
“IS THIS COMPANY A SCAM?!
I made an order of £140 and paid the additional £9.99 for annual next day delivery. This was ten days ago and I am yet to receive my items and I have contacted the email address (once as advised?). I have also tried contacting this company through Instagram; they have removed messaging facilities.
After reading all of the poor reviews, I am now concerned and in the process of opening a Section 75. I would urge anyone not to order from this company; especially m after reading such consistent poor reviews!”
“Bad customer service, bad quality of product. My dress ripped at no fault of my own during the first time I wore it - DLSB were not helpful and said because I had worn it i cant get a refund. The consumer rights act literally says that a product should have the correct durability, I dont know about you but I dont wear my items once and put them in the bin - i expect to wear them multiple times. 15% discount does not cover the cost of the repair either. All the seams need to be re-stitched over to ensure it doesnt happen again. i didn't realise I was buying a stitch yourself material.”
“Bought 2 dresses from DLSB ,not true to size UK very big , poor quality material , costumer service not replying,no phone number to contact them only online ,I have send back by Royal mail tracking number,still not reply,glad paid with Klarna hope get money back . Avoid this site AVOID!!”
“Received a dress with a few holes, no contact number only a email. needed the dress for a special occasion. Am still waiting on customer service to get back to me”
“Do not buy a single item from this company!! I ordered a dress for a wedding, had my eye on it for a couple of weeks. When it arrived as soon as I took it out the bag it smelt really funny, tried it on and noticed a hole in the belt. I read the returns policy, which states if you have a faulty item please send us a picture before returning it, which I did, only to be emailed stating they would offer me 30% refund or an exchange, I replied asking for a full refund, which again was fobbed off by saying it would be down to the returns team discretion!! This company is not professional at all! I have since received an email stating they have received my return, but are still charging me £5.20 for the return! I wish I had read the reviews beforehand!”
“Poorly made, cheap clothes and then terrible service when wanting to return. They have you over a barrel and will do anything to keep your money! Avoid at all costs, shop somewhere reputable.”
