DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response Won't be ordering from here again”

Helpful Report

Posted 2 years ago

“I received a faulty dress and at first even though they were slow at responding they were helpful. The returns link they sent me didn’t work and I’ve emailed them 3 times to ask for a new one and there has been no reply. It’s been 2 months now of me emailing them and still no reply”

Helpful Report

Posted 2 years ago

“purchased 5 dresses in August for a wedding. When they arrived, you could tell they were made of cheap material and of average quality. I returned 4 dresses in early september and was then informed at the end of september that they would only be refunding me for 3 dresses. Took 2 days for them to reply and asked me for proof of purchase, luckily I still had it and they refunded the 4th dress without as much as an apology. Looking at other reviews on here, it seems that its a pattern for DLSB to take an item off the refund. The clothes look cute on the website, but I personally will never be using or recommending this company in future. absolutely shocking. Also to note, the 1 dress I kept started fraying after wearing it for approx 6 hours and washing it once.”

Helpful Report

Posted 2 years ago

“I sent a return back to DLSB over 3 weeks ago. They received my return on 06/08/2022 and no refund as yet. Payments still been taken out of my clear pay account. I have had one email saying it’s been delayed but will be processed as soon as they can and still nothing. I love the clothes but I will not shop again with them. Still waiting!!!!”

Helpful Report

Posted 2 years ago

“My daughter placed an order which she is still waiting,they are now saying September??? Why sell something you don’t actually have ?. She has asked for a refund and is still waiting for a response”

Helpful Report

Posted 2 years ago

“I have returned my dress and still haven’t received a refund which is well over. I email them too and still no response. Not happy at all and I won’t be buying anything again”

Helpful Report

Posted 2 years ago

“IS THIS COMPANY A SCAM?! I made an order of £140 and paid the additional £9.99 for annual next day delivery. This was ten days ago and I am yet to receive my items and I have contacted the email address (once as advised?). I have also tried contacting this company through Instagram; they have removed messaging facilities. After reading all of the poor reviews, I am now concerned and in the process of opening a Section 75. I would urge anyone not to order from this company; especially m after reading such consistent poor reviews!”

Helpful Report

Posted 2 years ago

“Bad customer service, bad quality of product. My dress ripped at no fault of my own during the first time I wore it - DLSB were not helpful and said because I had worn it i cant get a refund. The consumer rights act literally says that a product should have the correct durability, I dont know about you but I dont wear my items once and put them in the bin - i expect to wear them multiple times. 15% discount does not cover the cost of the repair either. All the seams need to be re-stitched over to ensure it doesnt happen again. i didn't realise I was buying a stitch yourself material.”

Helpful Report

Posted 3 years ago

“Poor customer service due to lack of communication.”

Helpful Report

Posted 3 years ago

“NOTHING AT ALL LIKE THE PHOTOS DIFFERENT COLOUR AND CHEAT AND CHATTY”

Helpful Report

Posted 3 years ago

“Bought 2 dresses from DLSB ,not true to size UK very big , poor quality material , costumer service not replying,no phone number to contact them only online ,I have send back by Royal mail tracking number,still not reply,glad paid with Klarna hope get money back . Avoid this site AVOID!!”

Helpful Report

Posted 3 years ago

“Received a dress with a few holes, no contact number only a email. needed the dress for a special occasion. Am still waiting on customer service to get back to me”

Helpful Report

Posted 3 years ago

“Do not buy a single item from this company!! I ordered a dress for a wedding, had my eye on it for a couple of weeks. When it arrived as soon as I took it out the bag it smelt really funny, tried it on and noticed a hole in the belt. I read the returns policy, which states if you have a faulty item please send us a picture before returning it, which I did, only to be emailed stating they would offer me 30% refund or an exchange, I replied asking for a full refund, which again was fobbed off by saying it would be down to the returns team discretion!! This company is not professional at all! I have since received an email stating they have received my return, but are still charging me £5.20 for the return! I wish I had read the reviews beforehand!”

Helpful Report

Posted 3 years ago

“Why is this company still allowed to trade?!”

Helpful Report

Posted 3 years ago

“Poorly made, cheap clothes and then terrible service when wanting to return. They have you over a barrel and will do anything to keep your money! Avoid at all costs, shop somewhere reputable.”

Helpful Report

Posted 3 years ago

“Really poor returns service. Sent parcel tracked returns using DLSB returns service. They have received the item, yet still waiting for my returns. I have contacted them twice but not heard anything. It's a shame really as I've seen other items I would like to order but I will not be shopping with this company again, especially after reading the reviews as every complaint is returns related.”

Helpful Report

Posted 3 years ago

“Ordered 2 dresses and they looked nothing like the photos , sleeves so puffy I looked ridiculous! Sent back at my own expense 2 weeks ago and no refund , contacted their customer service to be told I would have to wait until it had been processed through their system . So it takes 2 weeks for a refund to even be processed before it gets to you ?!? I won't order from them again as the refund process puts me off . They need to sort their system out .”

Helpful Report

Posted 3 years ago

“Absolutely awful!!! Ordered a beautiful green timeless maxi dress for a wedding. Arrived was beautiful, tried it on and realised the strap on the back was ripped and the material of the dress on front had all started to fray! I had taken the tags off and because was so short time to the wedding I got it fixed at the back. Packed it up for the wedding. Took it out of my case night before the wedding and it had all ripped and again the fray on front had gotten worse. Too short notice to get anything else I had no option but to wear it. Was awful. Contacted customer service to be told I am not allowed a refund. After words exchanged for a few emails the best they could do was offer me a 30% refund. I attached pictures of the faulty item I received and they completely denied it. Customer service person named 'TRIXIE' was so unhelpful, kept avoiding questions I had asked and statements just continuing to say sorry we cannot refund. I didnt expect a full refund because I had no option but to wear it but I asked for a partial refund of 50% to still be told no. Absolutely disgraceful and terrible customer service. Will never again order from this website as they don't care about their customers at all. They decided to offer me 15 pound refund (which doesn't even cover half of the price I paid) and be emailed to say that they have resolved my issue and will no longer be responding to my emails. Utterly disgusting. AVOID AVOID AVOID!!!!!!!”

Helpful Report

Posted 3 years ago

“Don't buy anything from this company. The clothing is awful. Looks nothing like the website. I am still waiting on a refund for £140. All emails have been ignored. My bank is contacting the fraud team to investigate as apparently other people have made similar complaints. DLSB are scammers.”

Helpful Report

Posted 3 years ago

“Please avoid this company. They are scammers. They sent me two dresses. Both of which were soiled. I have been waiting for a refund for 2 months now. All correspondence has been ignored. According to the reviews, this company are in the habit of stealing money from customers.”

Helpful Report

Posted 3 years ago

DLSB is rated 1.8 based on 349 reviews