DLSB Reviews

Name: DLSB
Rating: 2.29

2.3 Rating 216 Reviews

32 %

of reviewers recommend DLSB

Company Reviews

Questions

Metrics

2.3

Based on 216 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Waiting for 100 pound to be refunded to me!!! All they keep doing is giving me an automated answer. Its been over 21 days. All I keep seeing is bad reviews. Avoid this company!!!”

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Posted 4 years ago

“I ordered a navy jumpsuit from their online store, paid for next day delivery and I haven’t heard from them. Not a phone call or an email address. I have tried to contact the seller several times and nothing.”

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Posted 4 years ago

“Cheap quality clothes. Nightmare for returns. Terrible company - would never order from them again. In the world of online shopping they are years behind. Someone clearly trying to make money worth no regard to having a successful business.”

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Posted 4 years ago

“Never heard of VAT taken off an item when refunded, surely you should get refunded what you paid. Poor, very poor. Would not recommend this site to anyone”

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Posted 4 years ago

“I LOVE this brand! Never had any problems with my orders, I love the Dolce Vita dresses so much I bought it in another 2 colours. Highly recommended.”

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Posted 4 years ago

“I received my item and was extremely happy with it. Looked exactly as it did in the picture.”

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Posted 4 years ago

“Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating.”

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Posted 4 years ago

“Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.”

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Posted 4 years ago

“I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it. I would not recommend buying from this company at all.”

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Posted 4 years ago

“Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!”

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Posted 5 years ago

“clothes are beautiful and super fast delivery. returns can be a little slow but still worth it for the beautiful clothes.”

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Posted 5 years ago

“I have been waiting for a refund and correspondence from this company for two weeks now, I am yet to hear anything back despite emailing three times! I will be taking this further as they clearly have no idea about the Customer Consumer Rights Act 2015. DO NOT ORDER!”

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Posted 5 years ago

“I'm still yet to order as I havent received my code for 15% off first order. No response to email, fb messenger or Instagram messenger...”

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Posted 5 years ago

“Terrible. Quality of clothing is awful and the customer service communication is ridiculous. Trying to get refunded from a tracked item is virtually impossible. I’m still owed £177 DO NOT USE”

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Posted 5 years ago

“Refused to refund Me my money even though they sign for my return over 1 months ago got my proof from Royal Mail track website NEVER REPLY TO EMAILS OR CALL ME TERRIBLE CUSTOMER SERVICE no help form then at all”

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Posted 5 years ago

“The item looked exactly like in the picture, very fast delivery, good prices, good quality, happy customer.”

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Posted 6 years ago

DLSB is rated 2.3 based on 216 reviews