Bad customer service, bad quality of product. My dress ripped at no fault of my own during the first time I wore it - DLSB were not helpful and said because I had worn it i cant get a refund. The consumer rights act literally says that a product should have the correct durability, I dont know about you but I dont wear my items once and put them in the bin - i expect to wear them multiple times. 15% discount does not cover the cost of the repair either. All the seams need to be re-stitched over to ensure it doesnt happen again. i didn't realise I was buying a stitch yourself material.