“I bought a three piece loungewear outfit for my daughter's Christmas. Unfortunately, she didn't like it as it didn't fit and returned it. It has been with your company since January 17th and as yet I have received no refund or in store credit. I have emailed twice and received no response or acknowledgement. As someone who has trained staff on good customer service I find this to be extremely poor and not what I would expect. An automated email upon receipt of the returned item giving a time frame for a refund or store credit should be issued. Any emails from disgruntled customers should also be acknowledged. I doubt I will shop with you again. Extremely disappointed.”
“How long you wait for a refund really let’s this company down and the fact they deduct the return fee from your refund. Most companies offer free returns.”
“Their clothes are great - unless they break. Then they have no interest in refunds. Their ‘clause’ is you can’t return what’s been worn, even if it’s fallen apart on the 3rd wear. To me this just shows a total lack of regard for their customers and a no f*cks given attitude. I won’t buy from them again - moving forward, I’ll stick to grown up clothing websites.”
“This is the first time using DLSB i placed an order on 23rd of November and still havent received it yet or a tracking number, the money has came out of my account, i am very disappointed in this service as these items are christmas gifts.”
“Hi, this is my first time purchasing from DLSB, I places an order on 23rd November and still havent received my order yet, I am very disappointed in this service, can you please advise me on this issue, Thankyou.”
“Made a big order money left my account I was told not all items are in stock I have to wait 3/4 weeks for them to come back in I would of rather they sent what was in stock, no update no reply to my emails no contact number I’ve been waiting nearly 6 weeks which I understand there is delays but someone could of contacted me and explained what Is going on they have the worst customer service considering the prices they charge.”
“Awful company - awful customer service! Refuse refund and offer store credit only to refuse me using the credit and keeping my money unless I remove bad reviews! Avoid company!”
“I’ve ordered quite a lot of stuff from this site as it all looks lovely online but majority of it I’ve sent back - it’s all sized mega small and it’s cheap quality & really over priced I won’t be ordering from them again.”
“Ordered 2 dresses, both very good quailty and descriptions was 100% to the picture, highly recommended then and will definitely be ordering stuff again!”
“I would personally avoid .... all the clothes look great on the website but when they arrive the quality is cheap .. the sizing is awful I’m a 8/10 and it’s also way too big and baggy stretchy material ... like market stall standard except they are charging high prices ... and they basically don’t do refunds ... don’t waste your money”
“I have ordered many items of clothing from here. Skirts, dresses, tshirt and sandals. The Step Aside sandals in black have been the best purchase I have ever made! They are so comfy, look amazing with dresses skirts and jeans and I only worry that I’ll wear them so much ill need another pair!! 😂
Also the customer service of DLSB is outstanding!”
“I made a purchase on the 29th August, but unfortunately when the item arrived it wasn’t suitable for me.
The quality was lovely, but the sizing and shape wasn’t any good for my myself.
I returned the jumper on the 5th Sept and I still haven’t received a refund?
I have messaged yourself and i feel like I’m just being rudely ignored.
Just to clarify I have still not received a refund!
Kind regards
Natasha”
“I absolutely love all the items I have ever bought from DLSB. The materials are always amazing and for the price of everything you always look your best for next to nothing.”
“I love this site, I get so many compliments when I buy things from it and love the £20 Tuesday deals they have on! Always online looking at the new stock they have, would recommend! Thanks DLSB, will be back again soon x”
“Fantastic products with prints you won’t stumble across elsewhere making outfits very unique! Returns process great and simple with lots of email correspondence regarding orders too.
I’ve used this site from its beginning and have garments I still use from my first few orders.
Best thing though is the descriptions! I’m 5.1 and can gauge from descriptions of items and models if clothing will fit me making online shopping with DLSB my favourite and the most reliable by far!
Good quality, high fashion & individual looks for all occasions.”
