I am extremely disappointed with the level of service I've received from Doability after purchasing a faulty product. Despite multiple attempts to contact them via email to address the issue, I have been met with absolute silence. The lack of response is not only unprofessional but also speaks volumes about the company's attitude towards its customers. It's disheartening to see a disability provider show such disregard for individuals who rely on their products for improved quality of life. I initially had high hopes for the product, but its defects have rendered it useless, and the complete lack of communication from Doability has only exacerbated the frustration. It is unacceptable for a company to ignore customers who are seeking assistance with faulty products, especially when dealing with products designed for individuals with disabilities. I had expected better from a company in this field, where empathy and understanding should be at the forefront. Unfortunately, Doability has failed miserably in this regard. I strongly caution anyone considering their products – if you encounter any issues, don't expect any help or even the courtesy of a response. This experience has left me deeply dissatisfied, and I will be actively discouraging others from trusting Doability based on their abysmal customer service. A company that cannot be bothered to respond to legitimate concerns does not deserve the trust and support of the disability community.