I was told outright that the dogs I viewed online was not suitable for me. The only dogs I was allowed to view was behind glass, no real interaction, no offer was made for me to meet any of them or the ones hidden from sight. They have an impossibly idealistic idea of what is required to adopt one of their dogs. In the time I was there they rejected 3 out of 4 applications, myself included. They were very nice about it and said they would get in touch when they had a suitable dog for me. Months on and no phone call, apparently they have no dogs at all that need a safe, warm and loving home. They make adopting impossible. So they say they want to re-home dogs but has anyone ever passed their tick list. The TV ad is not realistic in any way. So, where do they get the money to have dogs on hold in their care, some of them for years????