Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.80

1.8 Rating 113 Reviews

19 %

of reviewers recommend Dogs Trust

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1.8

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Dogs Trust 5 star review on 26th January 2025

William And Toney

Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

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“My wife and I took Milo home as a 12 week old pup in January 2012 very small for his age but grew up into a Ridgeback/ Mastiff X and was so placid . Unfortunately Milo passed yesterday aged 14 to Cancer and Dementia. Milo would have been 15yrs of age 4th November this year. Dogs Trust Leeds I would trust them 100%.”

Helpful Report

Posted 2 days ago

“Have been receiving training classes at Harefield. The Senior Coach at the Harefield Dog school is incredible, she has a unique way of engaging with clients and the dogs, which makes it so easy for me to understand and manage my dog. Highly recommended!”

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Posted 1 month ago

“Adopted a puppy that was 8 weeks old, had him in our care for 12 hours and ended up rushing him to the vet, he had a serious case of Parvo, the foster family said he ate adult dog kible and that's why he was sick, just to find out he never saw a dog, nor went into quarantine at the shelter, he went straight into foster care and just got vaccinated by the trust staff and no vet ever saw him. The pup died 48 hours later due to their negligence and non care about what happened at the foster home. This has left a void and serious concerns about their accountability for such situations.”

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Posted 1 month ago

“The application process is ridiculous. I understand they want to make sure dogs are rehomed properly and not returned but they aren’t going about it the right way. There’s dogs sitting in shelters not being adopted and they’d rather keep them there than give the dogs a shot at a happy home. It’s close to impossible to have your application accepted and at this point they aren’t helping the dogs, they’re hindering them. This is why the majority of people are now adopting from abroad or going to breeders.”

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Posted 1 month ago

“Our dog enjoyed meeting the other dogs and taking part in the training exercises (even though he didn’t always achieve complete success!). We will keep practising! The trainer was very helpful and patient and answered our individual questions.”

Helpful Report

Posted 3 months ago

“rang up this morning for appointment at blackburn my little yorkie went out side and came in crying he was shaking and when I picked him up he was crying cant touch his leg. you can chat on line now as you cant book an app on the phone such a cold response said I would have to ring Bolton as they have none there and sounds like he needs pain killers how can you say that without seeing him. my poor baby yorkie”

Helpful Report

Posted 4 months ago

“The shop display was lovely, and walking around the shop it was an Aladdin’s cave, wealth of some lovely items. Unfortunately the staff(3)where more interested in discussing between themselves staff issues and concerns, rather than customers. Felt uncomfortable and left.”

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Posted 4 months ago

“We are fosters and the support from Dog Trust is been amazing. They are well organized, volunteers and staff are genuinely interested in dogs health, mentally and physically. Very pleased being a foster with Dog Trust”

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Posted 5 months ago

“Disgusting charity. About to receive a huge bequeath but couldn’t help with 4 dogs.”

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Posted 6 months ago

“I cannot recommend to anyone that they attempt to adopt a dog from The Dogs Trust. You can no longer visit the centre and view and meet the dogs they have, have a chat with staff about suitability or any of that. It`s all online now, fill out a basic form and they will magically find the right dog for you. Except that they don`t, won`t or can`t and they will leave you in limbo without any communication for three months and then send you a generic email asking if you want to re apply. I have thought about getting another dog, taken my time and made a decision to adopt. I have applied and then they just dangle you for three long months and come up with nothing. I`m three months down the line, still no dog that I have and still want after 3 months, but it`s 3 months of wanting and waiting for absolutely nothing. I can see the possible dogs I would like online, there are 22 of them in my favourites. Can I meet them? No No No Someone please explain how I am not near the top of any list of potential adopters. Had Border Collies for the last 25 years, have had problem rescues before, have had three dogs at the same time before, have countryside all around me, own house and secure garden, access to fenced dog areas, I drive, I am retired, financially independent, home all day, out with my dog/s at least 3 hours a day and socialise my dogs. I have absolutely no idea why they could not even recommend a single dog for me ( and I put on the form any medium size dog considered) in 3 months of waiting and that I was willing to travel to other Dogs Trust centres. This has been an upsetting experience for me and my thoughts are more for that lonely dog sitting in a pen at a Dogs Trust centre that could have been in a loving home for the last 3 months. Do better Dogs Trust, your reputation amongst dog lovers is declining fast.”

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Posted 6 months ago

“Lots of new vans nice big extensions & new buildings, but anyone I talk to says near on impossible to adopt a dog, perhaps more effort in helping dogs than expanding an empire!”

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Posted 7 months ago

“I like it I have learned a lot my dog seems happy”

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Posted 7 months ago

“Normally i don't do this, I don't praise people for any reason truth be told good works deserves appreciation, l won't deny the fact that I'm super jealous of your hard work and skill. I'm proud of you and what you've done in my life , we need more people like you 💯 ( sharonrecoveringexperts @ g mail .c o m)”

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Posted 8 months ago

“I just had to leave a review for Nimrod,he came to my door in Cheslyn hay & was extremely polite and friendly, he only had the interests of the dogs at heart. Wish all callers we're as professional as he. Alan”

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Posted 9 months ago

“We had a great experience with Dogs Trust Merseyside when we adopted our lovely border collie, Axel. They were very supportive and made sure we were comfortable with him. They had trained him well while he was there and really had the dog's best interest in mind. They also administered all of his vaccines, updated his microchip, and gave us everything we needed to take him home. Shout out to his trainer, Eric, who was really informative and friendly!”

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Posted 10 months ago

“I'm extremely upset and frustrated by the way Dogs Trust operate nowadays. When we adopted from them before, it was just a matter of choosing the dog you liked the look of, applying, meeting, and if you both clicked with each other, home check and off you go. Forward 15 years later when our dear old boy has passed away, we're in the position to adopt again. I see a lovely dog I like the look of, video, pictures and description are encouraging. I'm prepared to drive a long way for a meet. But DT don't want to do it like that. You have to fill in an application form for the 'type' of dog you are looking for and then THEY decide whether you are suitable or not. After answering all their questions, I wanted to discuss the dog I was interested in, only for them to tell me the dog had been returned 3 times, had a history of biting, was a nervous wreck, didn't like people and despite us having a quiet home in the country we would not be suitable! What upsets me is that they use cute videos, pictures and positive write-ups to lure you in to applying, then you give them information which you believe is pertinent to that dog, only for them to apply it as a broad-based, box ticking process for THEM to match you up to something else! I don't like to be sold to in this way. I like to feel a connection with a dog the old-fashioned way. I made a donation to DT in memory of my old dog. But I won't adopt from them again while they use these methods.”

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Posted 10 months ago

“I feel for all the previous reviewers who had terrible experiences with DT. I rarely leave good reviews myself, but I want to share my positive experience with Dogtrust’s behaviourist program, which truly helped my puppy and me. As a confident multiple-dog owner (one dog at a time in different chapters of my life), I was overwhelmed and unsure how to manage my new puppy's separation anxiety, especially since it happens when I’m not around. Despite having all the necessary training equipment, I struggled to cope, and extravagantly expensive behaviourist referrals from my vet only added to my stress. Thankfully, I found Dogtrust’s Behaviourist program, and it was a game-changer. Sara, our behaviourist, provided tailored guidance that aligned perfectly with my training methods, and the results have been life-changing. My puppy and I are so much happier now, and I’m deeply grateful to Sara and Dogtrust. I’ve already recommended the program to friends and neighbours, and if you’re struggling with your puppy’s behaviour, I encourage you to seek their help.”

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Posted 1 year ago

“I have 3 separate times to adopted a dog show interest in a dog then they ring you and totally put you of the dog with stupid excuses from my experience it takes time for a dog to get use to it new surroundings and the new owner I got to say the dog trust are totally useless with excuses”

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Posted 1 year ago

“Friday 23/8/2024 turned up about 7 minutes after they have shut in Abergavenny but a woman was vacuuming we had some lovely stuff in carrier bags the woman said to us don't do this again to us twice we not 5 years of age I have given them £1000.00 in one go in the pass and donate my wifes funeral donation but never again. My wife said if I sell one of the houses will I give them 10% of the sale money I have sold one house for £340.000 i will now on donate this money too a more rewarding animal trust and never give to dogs trust again”

Helpful Report

Posted 1 year ago

“In December 2022 I adopted an older dog from Dogs Trust after a 3 months process of several visits to their place and they brought him to my home a couple of times. In mid July this year I was taken to hospital by ambulance. I managed to find kennels quite near my home who agreed to take my dog for 8 days (couldn't keep him any longer as they were closing for a holiday). Unfortunately my condition worsened and I was transferred to a bigger hospital in a city quite far from home. After 8 days in the kennels he came out with severe diarrhoea and stomach problems. No other kennels or "dog fosterers" would take him. As a last resort a family member asked Dogs Trust to take him back temporarily. They eventually agreed and said I had 48 hours within which to collect him. This was impossible as I was still in hospital far away, awaiting a major operation. They then said he would be re-advertised on their website and I would have to reapply if I wanted him back. After they had him 4 days I got a rather "cold" phone call late afternoon the day before my op, during which they said my beautiful little dog would be euthanised the next day. I literally begged them not to do it and offered to pay vet bills, accommodation etc. I was told "The decision has been made." I was then practically accused of not looking after him properly as my local Vet records stated that they had recommended Metacam medication for his stiff joints and I hadn't bought it. However I WAS buying medication elsewhere and he was happily taking it before he went into kennels. I can only surmise that because he was 13 they assumed that no-one else would want to rehome him. He had been with Dogs Trust for 18 months before I got him and he was very happy living with me and he made me very happy too. I am utterly devastated that my dog lost his life and don't feel there was much in the way of compassion. I had recently signed up for the new Dogs Trust lottery and have now cancelled my direct debit. I will never support this so called "charity" again. They weren't very charitable with me or my poor little dog.”

Helpful Report

Posted 1 year ago

Dogs Trust is rated 1.8 based on 113 reviews