Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.80

1.8 Rating 113 Reviews

19 %

of reviewers recommend Dogs Trust

Company Reviews

Questions

Metrics

1.8

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Dogs Trust made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dogs Trust 5 star review on 26th January 2025

William And Toney

Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking at this place for 3 months and other places but gave up here because dogs trust is good but ridiculously picky with who suitable with what dog like almost impossible to get a dog from here. Go somewhere else don’t waste months like I did and get nowhere”

Helpful Report

Posted 3 years ago

“I telephoned the dogs trust to inform them that a dog which they had just rehomed near me was being abused. Not only do they not do a follow up visit, they cannot take action to take the dog back. I am now in talks with the RSPCA who, quite frankly are not much use!!!”

Helpful Report

Posted 4 years ago

“Awful organisation who are more concerned with empire building than the dogs in their care. They are famous for not putting dogs down even when their behaviour is so aggressive that they cannot be rehomed. The result is that they cause more damage to a damaged dog by leaving them in kennels for years with no human contact from 4pm until 9am every night, which causes extreme distress and then they pump them full of drugs to mask the damage they have caused. And in my experience, they misdiagnose medical issues and provide daily medication for years that is not required. Meantime, they don't do basic dental checks and a dog can be left in pain for years with bad and loose teeth. They take zero responsibility for any issues they cause that detrimentally affects a dog's health. Instead they defensively justify themselves and blame others. I suspect their priority is protecting the millions of pounds in donations they receive every year. The Dogs Trust is good at empire building and funding a lot of so-called experts. Not so good at caring for dogs. Nor so good at supporting people like me who took on a dog that they had in their "care" for nearly 3 years and 3 failed attempts at rehoming. Their response to constructive challenge is to ask for the dog to be returned to their care. A dog which they say will not be rehomed again. E.g. after a year of making baby steps of progress with this damaged dog, they change his medication without consultation and his behaviour has regressed to a worse state I have experienced as he refuses to take this new medication. Their own vets gave him the same brand of medication for years and it was working and when I had to appoint a non Dogs Trust vet, the Dogs Trust were clear in directing the new vet to prescribe a generic medicine instead of a specific brand and they sent a dog that does not eat enough, a brand that is designed for obese dogs and smells strongly of mint. The result is that he has resorted to obsessive grooming and is clearly in a lot of discomfort. The withdrawals of suddenly coming off Prozac are severe. Prior to my experience of the Dogs Trust, I didn't even know Prozac was used on dogs. They give him the same brand for years and then change it, but blame the vet for not specifying a brand, taking zero responsibility for the fact that the new vet was doing as they directed! I used to donate to the Dogs Trust. I now donate to other dogs charities who treat their dogs with kindness and care and who take responsibility for their actions/advice.”

Helpful Report

Posted 4 years ago

“Very pushy man on doorstep trying to get me to sponsor a dog. Not a nice experience just had to close the door in the end. I will donate when I want to. I love all animals and donate regularly; when I want to.”

Helpful Report

Posted 4 years ago

“Very helpful and knowledgeable staff. Understand your requirements as well as the dogs. Brilliant”

Helpful Report

Posted 4 years ago

“Having just recently offered a home to what I was informed was a somewhat aggressive collie from their Lothian centre, I was declined by management assessor's, even though given this dogs would have virtually no chance of being adopted in my opinion because of its past history. I have owned collies all my life. This dog has been in their kennels for over 3 yrs now and previously there has been an attempted rehome twice in the past, both failed and dog returned to Dog.T. Enquiring on another collie at their kennels( now 2 yrs in their kennels,) i was informed that rehoming was attempted on three previous occasions which failed. Now i must question the ability of their management accessments in their rehoming decisions based on only the two aforementioned dogs. I will now evaluate the questionable ability of this charity to carry out the charitable work for dogs in a professional and competent manner. I now reflect on my decision to gift to this society in future, as in my opinion their management assessments are not in the best interest of the dog.”

Helpful Report

Posted 4 years ago

“We have a lovely dog from Dogs Trust . We applied for a few before getting Bob and thought we were being overlooked but so glad we didn't give up . Bob is a lively young Saluki and we are so pleased with him thank you Dogs Trust , Snetterton”

Helpful Report

Posted 4 years ago

“My original order was placed on 9th November 2020, after 4 weeks I chased the order. I had to wait 10 minutes to have my call answered, to be told everything was available and would soon be dispatched. The parcel arrived on the 11th December with 3 out of 5 items, no explanation. Again I telephoned, again a very long wait, to be told the 2 items were no longer available. Not a great image for a charity I would be keen to support.”

Helpful Report

Posted 4 years ago

“some very unorganized people work at dogs trust leeds, my sister and her husband were finally accepted and offered a little companion today saying the Training team will be in touch the dog was immediately removed from the online site , one hour later was rang back to say they had offered it to someone else and didnt realize .”

Helpful Report

Posted 4 years ago

“Poor customer service & were deeply disappointed with the rehoming process. We visited dogs trust Shrewsbury and met the dog we wanted so filled out the appropriate application form but were told the dog would be advertised online as part of the “protocol” The dog was never advertised online (I was checking regularly) & after making numerous enquiries we were told that the dog had already found a home before they even allocated the specific amount of days to find a suitable owner. We were never informed of anything post application and the rehoming procedure is appalling so don’t waste your time!”

Helpful Report

Posted 4 years ago

“Poor customer service. Pleased an order on the 22nd September delivery on the 23rd October placed an order for 4 items only received 2 but on the invoice showed 4 delivered called 7 times keep saying they have dispatched but has never arrived. Very poor service.”

Helpful Report

Posted 4 years ago

“Disgusted to find a man from this charity knocking on my door asking for money in the middle of the pandemic. He also didn't leave my property when asked to do so, choosing to stand in my doorway filling out paperwork instead to stop me from using my own front door. I guess he was trying to teach me a lesson for not giving him money.”

Helpful Report

Posted 4 years ago

“Really disappointed in Dogs trust Canterbury and have over the weeks spoke to numerous people who have nothing but bad reviews and opinions of them too. Tried to rehome 3 separate dogs and still told we were not suitable. The latest dog 'Dougal' is still waiting for a new home. We are a family without young children, have a large secure garden, have experience of larger breeds, and dogs with special needs. The house is rarely empty as my wife works from home and we are lucky to have a large home is a quiet area. What more can a new loving owner offer. Seem to be incouraging breeder purchases. Really MUST do better Canterbury”

Helpful Report

Posted 5 years ago

“It’s a shame that dogs trust promote that they are there for the well-being of the dog. Communication with these guys is really, really poor. Was interested in a dog they had for 2 years and it had been returned to them. They arranged a meeting and I was working on the day they proposed and were not willing to hold the dog for one week. They don’t have a clue what they are doing. Contacted me about another dog and I said I am interested and still not heard back from them and the dog is still on their website. Shame on you dogs trust.”

Helpful Report

Posted 5 years ago

“A complete waste of time don’t bother”

Helpful Report

Posted 5 years ago

“Please don't take home a dog on the Shared Adoption Scheme. They don't pay the (pre-agreed) vet fees, and have shared my personal contact information with my ex partner without my consent.”

Helpful Report

Posted 5 years ago

“My partner and I went into Dogs Trust Evesham this afternoon as we'd like to rehome a dog. Immediately upon arrival, after filling out a form about our situation, we were told that we'd not be suitable for a dog unless we wanted to get a dog sitter to be with our dog for an hour in the middle of the day while we were at work which we were open to and thought was a really good idea. After this, we went to look at some dogs that they had in the kennels and found a couple that we thought would be suitable for us. We told the reception and the short-haired woman we had previously spoken to came and sat down and had a chat with us. She explained that she didn't believe these dogs were suitable for us at all - which was fair enough as that was her opinion - but the way she said it was in the rudest and condescending manner I've ever experienced. When telling us more detail about the dogs we were interested in she continued to slate us and say that they would be challenging (even though their 'signals' were green and amber) which we were more than up for but because of our age (19 and 21) she immediately stereotyped us and didn't believe we could do it and kept suggesting that we should get a golden retriever as it's an easy dog that we 'would not be able to find at Dogs Trust'. I felt disgusted that she stereotyped us because of our ages when we actually own our own home and would be excellent dog parents. She was a horrific woman and is not a good reflection on Dogs Trust and their values. Everyone else we came into contact with on our visit today was absolutely wonderful and amazingly friendly but this lady was vile. She's left a bitter taste in our mouths and we will never be returning to Dogs Trust Evesham again and will be going to Kenilworth to find our new family member.”

Helpful Report

Posted 5 years ago

“Had been looking for a dog for a while and not found a suitable match for us the Staff at the Dogs Trust in Harefield have been so wonderful and helpful, thank you all so much. Now with their help we have found the dog for us and will be bringing him home next week. They have been caring towards the dogs and owners. Don’t rush into choosing a dog as the right one will come along so it’s worth waiting. It is very upsetting seeing people running down such a wonderful organisation.”

Helpful Report

Posted 5 years ago

“I am a volunteer at cardiff dogs home & I was absolutely disgusted to have someone from Dogs Trust knock my door telling me that cardiff dogs home are closing down & the dogs will be destroyed! Dogs Trust know fully well that this is absolutely not the case. You should be shamed of yourselves!”

Helpful Report

Posted 5 years ago

“Do not give your dog for rehoming at dogs trust hairfield.have a very big think before you do.dogs are in kennels and deppresd and smell of urine.they are not treated good.when the dogs are in the glass boxes thets the selling point for customers. i have worked there before and left after a month.could not handle how sad it was for them dogs.its a money making scheme..and very slow staff.”

Helpful Report

Posted 5 years ago

Dogs Trust is rated 1.8 based on 113 reviews