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Dogs Trust Reviews

1.8 Rating 118 Reviews
18 %
of reviewers recommend Dogs Trust
Company Reviews Questions Metrics
1.8
Based on 118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
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Marleigh
Unverified Reviewer
“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”
Dogs Trust 1 star review on 28th February 2026
Helpful Report
Posted 1 month ago
Marleigh
Unverified Reviewer
“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”
Helpful Report
Posted 1 month ago
Marleigh
Unverified Reviewer
“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“I was asked to donate £10 per month to the golden oldies, as a dog lover and someone who has always had rescue dogs, I agreed. £10 is not much a month. however the direct debit set up for £57 !!! Shocking hence to say it’s been cancelled.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I applied a couple of years ago for a wheaton terrier that was on the site, in the discription i fitted all the criteria, however a bit BUT...i am in my 60s and i think they were agest..i really do, i live near the beach have a large garden, no visiting children, im very active i was just 60 years old, my partner also in his 50s at the time, however they let the dog go to someone with another dog and children, they thought i would suite a very laid back dog???why i complained, cancelled my donatings of which i had sponsered them since 1999 and also took them out of my will, so they lost out on a very lage pay out, this company is not what it used to be, im all for getting the dogs the right home, however THIS WAS NOT THE CASE. DISGUSTED WITH THEM, COMPLAINED GOT FEEDBACK WAS JUST A LOAD OF RUBBISH SPOUTED OUT OF THE MOUTHS.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“Adopted a puppy that was 8 weeks old, had him in our care for 12 hours and ended up rushing him to the vet, he had a serious case of Parvo, the foster family said he ate adult dog kible and that's why he was sick, just to find out he never saw a dog, nor went into quarantine at the shelter, he went straight into foster care and just got vaccinated by the trust staff and no vet ever saw him. The pup died 48 hours later due to their negligence and non care about what happened at the foster home. This has left a void and serious concerns about their accountability for such situations.”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“The application process is ridiculous. I understand they want to make sure dogs are rehomed properly and not returned but they aren’t going about it the right way. There’s dogs sitting in shelters not being adopted and they’d rather keep them there than give the dogs a shot at a happy home. It’s close to impossible to have your application accepted and at this point they aren’t helping the dogs, they’re hindering them. This is why the majority of people are now adopting from abroad or going to breeders.”
Helpful Report
Posted 8 months ago
Shirley
Unverified Reviewer
“rang up this morning for appointment at blackburn my little yorkie went out side and came in crying he was shaking and when I picked him up he was crying cant touch his leg. you can chat on line now as you cant book an app on the phone such a cold response said I would have to ring Bolton as they have none there and sounds like he needs pain killers how can you say that without seeing him. my poor baby yorkie”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Disgusting charity. About to receive a huge bequeath but couldn’t help with 4 dogs.”
Helpful Report
Posted 1 year ago
Disappointed Dog Lover
Verified Reviewer
“I cannot recommend to anyone that they attempt to adopt a dog from The Dogs Trust. You can no longer visit the centre and view and meet the dogs they have, have a chat with staff about suitability or any of that. It`s all online now, fill out a basic form and they will magically find the right dog for you. Except that they don`t, won`t or can`t and they will leave you in limbo without any communication for three months and then send you a generic email asking if you want to re apply. I have thought about getting another dog, taken my time and made a decision to adopt. I have applied and then they just dangle you for three long months and come up with nothing. I`m three months down the line, still no dog that I have and still want after 3 months, but it`s 3 months of wanting and waiting for absolutely nothing. I can see the possible dogs I would like online, there are 22 of them in my favourites. Can I meet them? No No No Someone please explain how I am not near the top of any list of potential adopters. Had Border Collies for the last 25 years, have had problem rescues before, have had three dogs at the same time before, have countryside all around me, own house and secure garden, access to fenced dog areas, I drive, I am retired, financially independent, home all day, out with my dog/s at least 3 hours a day and socialise my dogs. I have absolutely no idea why they could not even recommend a single dog for me ( and I put on the form any medium size dog considered) in 3 months of waiting and that I was willing to travel to other Dogs Trust centres. This has been an upsetting experience for me and my thoughts are more for that lonely dog sitting in a pen at a Dogs Trust centre that could have been in a loving home for the last 3 months. Do better Dogs Trust, your reputation amongst dog lovers is declining fast.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Lots of new vans nice big extensions & new buildings, but anyone I talk to says near on impossible to adopt a dog, perhaps more effort in helping dogs than expanding an empire!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I'm extremely upset and frustrated by the way Dogs Trust operate nowadays. When we adopted from them before, it was just a matter of choosing the dog you liked the look of, applying, meeting, and if you both clicked with each other, home check and off you go. Forward 15 years later when our dear old boy has passed away, we're in the position to adopt again. I see a lovely dog I like the look of, video, pictures and description are encouraging. I'm prepared to drive a long way for a meet. But DT don't want to do it like that. You have to fill in an application form for the 'type' of dog you are looking for and then THEY decide whether you are suitable or not. After answering all their questions, I wanted to discuss the dog I was interested in, only for them to tell me the dog had been returned 3 times, had a history of biting, was a nervous wreck, didn't like people and despite us having a quiet home in the country we would not be suitable! What upsets me is that they use cute videos, pictures and positive write-ups to lure you in to applying, then you give them information which you believe is pertinent to that dog, only for them to apply it as a broad-based, box ticking process for THEM to match you up to something else! I don't like to be sold to in this way. I like to feel a connection with a dog the old-fashioned way. I made a donation to DT in memory of my old dog. But I won't adopt from them again while they use these methods.”
Helpful Report
Posted 1 year ago
Tony
Verified Reviewer
“I have 3 separate times to adopted a dog show interest in a dog then they ring you and totally put you of the dog with stupid excuses from my experience it takes time for a dog to get use to it new surroundings and the new owner I got to say the dog trust are totally useless with excuses”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Friday 23/8/2024 turned up about 7 minutes after they have shut in Abergavenny but a woman was vacuuming we had some lovely stuff in carrier bags the woman said to us don't do this again to us twice we not 5 years of age I have given them £1000.00 in one go in the pass and donate my wifes funeral donation but never again. My wife said if I sell one of the houses will I give them 10% of the sale money I have sold one house for £340.000 i will now on donate this money too a more rewarding animal trust and never give to dogs trust again”
Helpful Report
Posted 1 year ago
Anon
Verified Reviewer
“In December 2022 I adopted an older dog from Dogs Trust after a 3 months process of several visits to their place and they brought him to my home a couple of times. In mid July this year I was taken to hospital by ambulance. I managed to find kennels quite near my home who agreed to take my dog for 8 days (couldn't keep him any longer as they were closing for a holiday). Unfortunately my condition worsened and I was transferred to a bigger hospital in a city quite far from home. After 8 days in the kennels he came out with severe diarrhoea and stomach problems. No other kennels or "dog fosterers" would take him. As a last resort a family member asked Dogs Trust to take him back temporarily. They eventually agreed and said I had 48 hours within which to collect him. This was impossible as I was still in hospital far away, awaiting a major operation. They then said he would be re-advertised on their website and I would have to reapply if I wanted him back. After they had him 4 days I got a rather "cold" phone call late afternoon the day before my op, during which they said my beautiful little dog would be euthanised the next day. I literally begged them not to do it and offered to pay vet bills, accommodation etc. I was told "The decision has been made." I was then practically accused of not looking after him properly as my local Vet records stated that they had recommended Metacam medication for his stiff joints and I hadn't bought it. However I WAS buying medication elsewhere and he was happily taking it before he went into kennels. I can only surmise that because he was 13 they assumed that no-one else would want to rehome him. He had been with Dogs Trust for 18 months before I got him and he was very happy living with me and he made me very happy too. I am utterly devastated that my dog lost his life and don't feel there was much in the way of compassion. I had recently signed up for the new Dogs Trust lottery and have now cancelled my direct debit. I will never support this so called "charity" again. They weren't very charitable with me or my poor little dog.”
Helpful Report
Posted 1 year ago
Here If You Want
Verified Reviewer
“totally useless. went to visit to find new homes for dogs into a dog loving family. Girls/ladies on front desk could not have been more disinterested. they were too busy talking about local pub get together that night. They asked us to fill an online form in which we did. 30 days later we had a call from someone who kept asking stupid questions about our requirements which were all on the form. I fear for dogs here who will not be housed with good homes due to the total disinterest in the staff”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Drove 90 mins with my dog for an assessment at 10.30am,5 mins after arriving he had a vet check,then they tried the kennel,my dog who is 10 months was deemed unsuitable for a kennel as they said he was too young and barked while he was in there for 10 minutes,they didn't put any of his home items in there to make it more familiar, and obviously he needed to have a run after being in the car for so long,no common sense used at the time and we took him back home,I think they decided he was going to be too noisy in kennels.no advice after with alternative help,just said he's a lovely dog but to look for foster placements or breed specific help,he's a heinz 57 what one of his many breeds do I contact. Disappointing they didn't really try.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Dogs trust say they never put a healthy dog down. This is a total lie. They do and regularly. They are no longer a caring charity and dogs are just a commodity. It is a business not a dog rescue. The canine carers actually do care. It's the local managers who run it like a business and don't care about the dogs. At my local centre there isn't even water bowls in reception for the dogs. There a sign saying if your fog needs water ask for some???? High turn off of staff because of poor management and staff off sick with stress. Use small local charities where they actually care for the dogs.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“What a shambles.. You cant PICK a dog you would like.. They think they know better and actually look down on you. I recently showed interesr in one of their dogs after visiting. I have 20 years experience with this breed and that is not even taken in to account. The dog I was interested in has been in their property for some time according to them. Any wonder. They said the dog doesnt socialise with other dogs etc but walks well with other dog companions. Contradictory. So many of their dogs state No Children or Any other dogs or Pets... They dont have a clue bssed on my interaction with them.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Dogs trust Canterbury assured us we had a healthy dog, only to discover 1st trip to vets for a welcome visit , flea and worming she has a heart murmur. Apparently only detected on occasions so all 3/4 checks in their care missed. Took so long to sort the months insurance they gave us ran out. Been stiched up. Poor dog we rehomed is very much loved, shame dogs trust have every excuse to admit fault.”
Helpful Report
Posted 1 year ago
Dogs Trust is rated 1.8 based on 118 reviews
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