Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.55

1.6 Rating 83 Reviews

13 %

of reviewers recommend Dogs Trust

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1.6

Based on 83 reviews


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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased our delightful Hattie from Dogs Trust Kenilworth in November ‘22. At first Dogs Trust was so very helpful and professional, I couldn’t fault them for their backup programme. However in mid March our pup began limping and was in pain. We took her to our local vet who diagnosed a twisted knee and prescribed pain killers. The condition didn’t clear up and a second diagnosis revealed a degenerative bone condition requiring immediate surgery to remove the top of the femur so that a pseudo joint would form. They suggested a hip replacement costing £6000 pounds which we simply could not afford. The vet then advised the cheaper alternative, the pseudo joint route which would have a satisfactory result but not so quickly. £2500, plus almost £1000 pounds initial treatment and x rays. We agreed. It was suggested by the vet that as we had only recently purchased the puppy Dogs Trust might be able to help. We contacted the Dogs Trust and when my wife informed them of the situation they just dropped us like a hot brick. And as the condition was genetic we suggested that they might contact the people who adopted our puppies brothers and sisters and advise them of the condition. You could almost see the icicles forming on the end of the telephone. The person we spoke to at Kenilworth just did not want to know and pretty much ignored the whole situation. We had hoped that considering the fact that we had bought the puppy, who will stay with us whatever happens, only a few months previously and, although we have not yet got the evidence, she must have had the condition when we bought her, we might get some further help from the Trust. Of that we have no chance. Further we would have thought that the other families should be informed of the possibilities that their puppies might be affected would have been a priority, very little chance. Dogs Trust have seriously let us down, we have paid the vets fees and there are more to come with therapy and further follow up examinations. So, if you are thinking of going to Dogs Trust get your dog thoroughly examined and blood tested. Despite the problems we have encountered the dogs and puppies at the Trust still need a loving home, but just be aware. I’m not sure if the Sale of Goods act applies, I really don’t want to go down that path. Our Hattie is home and this is where she stays.”

Helpful Report

Posted 1 year ago

“Have now applied to adopt on 4 occasions and each time have received an automated reply to advise that we have been unsuccessful. Very disappointed and disillusioned with their procedures.”

Helpful Report

Posted 1 year ago

“Upset and very disappointed. We are so sad and disappointed with Dogs Trust. I sent in an application for a small sweet border collie, and felt we ticked all the boxes. We sadly said goodbye to our courageous border collie just over a year ago, so felt now was the time for another companion. We are 2 adults who live in a rural setting with a quiet home, and have experience with collies. The sweet collie has been on their site for some time, and although she is being fostered at the moment, that is not the same as having a forever home is it. I received a generic email from them just stating we were not suitable. I wish I could contact them to say "please reconsider our application, as we just don't understand what we did or didn't put on our application, for them to just say no thank you. I have supported Dogs Trust for 10+ years with membership and Christmas donations etc... I am not bitter as I believe in what Dogs Trust do, but we just cannot understand how any of their dogs get rehomed, because its all very black and white to them with their questionnaire, and therefore we all miss out. I appreciate that they are very busy, but there are 19 dogs at Ilfracombe, and we just wanted one specific little border collie. I would love to hear from Dogs Trust to just see if we could come to some alternative response.”

Helpful Report

Posted 1 year ago

“Don't return email's or phone calls”

Helpful Report

Posted 2 years ago

Dogs Trust is rated 1.6 based on 83 reviews