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Dogs Trust Reviews

1.6 Rating 83 Reviews

13 %

of reviewers recommend Dogs Trust

Company Reviews

1.6

Based on 83 reviews


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Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just recently offered a home to what I was informed was a somewhat aggressive collie from their Lothian centre, I was declined by management assessor's, even though given this dogs would have virtually no chance of being adopted in my opinion because of its past history. I have owned collies all my life. This dog has been in their kennels for over 3 yrs now and previously there has been an attempted rehome twice in the past, both failed and dog returned to Dog.T. Enquiring on another collie at their kennels( now 2 yrs in their kennels,) i was informed that rehoming was attempted on three previous occasions which failed. Now i must question the ability of their management accessments in their rehoming decisions based on only the two aforementioned dogs. I will now evaluate the questionable ability of this charity to carry out the charitable work for dogs in a professional and competent manner. I now reflect on my decision to gift to this society in future, as in my opinion their management assessments are not in the best interest of the dog.”

Posted 3 years ago

“Disgusted to find a man from this charity knocking on my door asking for money in the middle of the pandemic. He also didn't leave my property when asked to do so, choosing to stand in my doorway filling out paperwork instead to stop me from using my own front door. I guess he was trying to teach me a lesson for not giving him money.”

Posted 3 years ago

“Abysmal charity that are more concerned with making themselves money than rehoming dogs. Over 16 staff paid more than £60k a year. Revenue is over £130million a year. Earning more than the RSPCA. Many of the dogs are kept too long without effort to rehome them to responsible dog owners. Thus loss of full human contact results in desensitisation for the dogs. This in turn makes them more difficult to rehome without incident. Go to smaller independent Centres like East Midlands Dog Rescue. A proper rehoming centre that need your support. Be smart and don’t donate to Dogs Trust, find a centre in your area and support them instead and not a For Profit Charity.”

Posted 4 years ago

“Having lost our beloved rescue dog we decided it was time to offer a home to another. The dog was on the website in kennels at Harefield. We received a telephone call telling us that we sound ideal new owners. It was a little further than we have travelled for our previous rescues; we live in Kent, but the dog was in need of the experience and lifestyle we could offer. Went to meet him and he was exactly as we expected. Nervous at first but the handlers were surprised at how well he took to us. We arranged further meets, each time becoming closer to the dog and him to us. We were told we would need 2 more meets and they would arrange a date for us to take him home. Bear in mind the round trip for each visit was over 100 miles and takes 3 hours. On our 7th meet a behaviourist appears, not present at any of our other meets. Next day I get a phone call cancelling our meet for later that day as we are not suitable owners!! No reasons given, phone call did not come from a handler or behaviourist. We are experienced with the breed, adult only home and someone is home all day. Clearly the dictators at Dogs Trust believe that a nervous anxious dog will thrive better in a cage than in a loving home. If you are thinking of rehoming a dog from them, think again. They are highly likely to disappoint you, and much worse , let the poor dog down.”

Posted 1 year ago

“I think this charity is just run for the money and not to re-home dogs.”

Posted 1 year ago

“Awful organisation who are more concerned with empire building than the dogs in their care. They are famous for not putting dogs down even when their behaviour is so aggressive that they cannot be rehomed. The result is that they cause more damage to a damaged dog by leaving them in kennels for years with no human contact from 4pm until 9am every night, which causes extreme distress and then they pump them full of drugs to mask the damage they have caused. And in my experience, they misdiagnose medical issues and provide daily medication for years that is not required. Meantime, they don't do basic dental checks and a dog can be left in pain for years with bad and loose teeth. They take zero responsibility for any issues they cause that detrimentally affects a dog's health. Instead they defensively justify themselves and blame others. I suspect their priority is protecting the millions of pounds in donations they receive every year. The Dogs Trust is good at empire building and funding a lot of so-called experts. Not so good at caring for dogs. Nor so good at supporting people like me who took on a dog that they had in their "care" for nearly 3 years and 3 failed attempts at rehoming. Their response to constructive challenge is to ask for the dog to be returned to their care. A dog which they say will not be rehomed again. E.g. after a year of making baby steps of progress with this damaged dog, they change his medication without consultation and his behaviour has regressed to a worse state I have experienced as he refuses to take this new medication. Their own vets gave him the same brand of medication for years and it was working and when I had to appoint a non Dogs Trust vet, the Dogs Trust were clear in directing the new vet to prescribe a generic medicine instead of a specific brand and they sent a dog that does not eat enough, a brand that is designed for obese dogs and smells strongly of mint. The result is that he has resorted to obsessive grooming and is clearly in a lot of discomfort. The withdrawals of suddenly coming off Prozac are severe. Prior to my experience of the Dogs Trust, I didn't even know Prozac was used on dogs. They give him the same brand for years and then change it, but blame the vet for not specifying a brand, taking zero responsibility for the fact that the new vet was doing as they directed! I used to donate to the Dogs Trust. I now donate to other dogs charities who treat their dogs with kindness and care and who take responsibility for their actions/advice.”

Posted 2 years ago

“Really disappointed in Dogs trust Canterbury and have over the weeks spoke to numerous people who have nothing but bad reviews and opinions of them too. Tried to rehome 3 separate dogs and still told we were not suitable. The latest dog 'Dougal' is still waiting for a new home. We are a family without young children, have a large secure garden, have experience of larger breeds, and dogs with special needs. The house is rarely empty as my wife works from home and we are lucky to have a large home is a quiet area. What more can a new loving owner offer. Seem to be incouraging breeder purchases. Really MUST do better Canterbury”

Posted 3 years ago

“It’s a shame that dogs trust promote that they are there for the well-being of the dog. Communication with these guys is really, really poor. Was interested in a dog they had for 2 years and it had been returned to them. They arranged a meeting and I was working on the day they proposed and were not willing to hold the dog for one week. They don’t have a clue what they are doing. Contacted me about another dog and I said I am interested and still not heard back from them and the dog is still on their website. Shame on you dogs trust.”

Posted 3 years ago

“I am a volunteer at cardiff dogs home & I was absolutely disgusted to have someone from Dogs Trust knock my door telling me that cardiff dogs home are closing down & the dogs will be destroyed! Dogs Trust know fully well that this is absolutely not the case. You should be shamed of yourselves!”

Posted 4 years ago

“Do not give your dog for rehoming at dogs trust hairfield.have a very big think before you do.dogs are in kennels and deppresd and smell of urine.they are not treated good.when the dogs are in the glass boxes thets the selling point for customers. i have worked there before and left after a month.could not handle how sad it was for them dogs.its a money making scheme..and very slow staff.”

Posted 4 years ago

“Poor customer service & were deeply disappointed with the rehoming process. We visited dogs trust Shrewsbury and met the dog we wanted so filled out the appropriate application form but were told the dog would be advertised online as part of the “protocol” The dog was never advertised online (I was checking regularly) & after making numerous enquiries we were told that the dog had already found a home before they even allocated the specific amount of days to find a suitable owner. We were never informed of anything post application and the rehoming procedure is appalling so don’t waste your time!”

Posted 3 years ago

“My partner and I went into Dogs Trust Evesham this afternoon as we'd like to rehome a dog. Immediately upon arrival, after filling out a form about our situation, we were told that we'd not be suitable for a dog unless we wanted to get a dog sitter to be with our dog for an hour in the middle of the day while we were at work which we were open to and thought was a really good idea. After this, we went to look at some dogs that they had in the kennels and found a couple that we thought would be suitable for us. We told the reception and the short-haired woman we had previously spoken to came and sat down and had a chat with us. She explained that she didn't believe these dogs were suitable for us at all - which was fair enough as that was her opinion - but the way she said it was in the rudest and condescending manner I've ever experienced. When telling us more detail about the dogs we were interested in she continued to slate us and say that they would be challenging (even though their 'signals' were green and amber) which we were more than up for but because of our age (19 and 21) she immediately stereotyped us and didn't believe we could do it and kept suggesting that we should get a golden retriever as it's an easy dog that we 'would not be able to find at Dogs Trust'. I felt disgusted that she stereotyped us because of our ages when we actually own our own home and would be excellent dog parents. She was a horrific woman and is not a good reflection on Dogs Trust and their values. Everyone else we came into contact with on our visit today was absolutely wonderful and amazingly friendly but this lady was vile. She's left a bitter taste in our mouths and we will never be returning to Dogs Trust Evesham again and will be going to Kenilworth to find our new family member.”

Posted 4 years ago

“We are long term Staffie owners and recently lost our beloved Hagar, Considering a rescue we looked on Dogs Trust Web site, They had a dog we thought suitable, rang the phone number, this was a call center not the rescue center, They had no additional info to that on the Web Site, said they would enquire as to if the dog was avaliable, I asked them to ring me back when they had some info or give me the rescue center phone number, they refused to do either and told me I would have to visit the rescue center and fill in a form. This involved a 200 + mile round trip, They could only tell me there had been two other people shown interest in the dog and I could not fill in the form via the Interweb. Theis ridiculous beaurocracy is clearly off putting to any prospective adopter THEY HAVE 100 STAFFIES ON THEIR LISTING yet are not prepared go in any small way to accommodate an experienced Staffie owner to adopt a needy dog..”

Posted 5 years ago

“It's a joke trying to re-home a dog from dog's trust your told it's easy is it f**k got two young children age 5 and 6 but every dog in the centre has not suitable to live with children under 16 because there to nervous which is hardly surprising being locked in a box all day every day, your told to go look and write down the dogs you like only to be told no, no, no on them all been to the Kenilworth centre 5 times now it's time to give up not bothering now we will go private. THERE IS FAR TO MUCH RED TAPE IN RE-HOMING FROM DOGS TRUST”

Posted 6 years ago

“Me and my partner was looking to re-home a dog and felt we had the perfect set-up to do so, we have a house that is in a rural area and has a nice fishing pond as well but was turned down without even an inspection. It's disappointing that we have to look towards buying a puppy from a breeder instead of giving a dog in the kernels a new life. Disappointed with their logic.”

Posted 10 months ago

“Have now applied to adopt on 4 occasions and each time have received an automated reply to advise that we have been unsuccessful. Very disappointed and disillusioned with their procedures.”

Posted 1 year ago

“Wow so many bad reviews and totally agree. Have rescued about 13 dogs and always rescued the older ones to give them a good home. Currently have 4 dogs all rescues but zero chance of rescuing again from dogs trust. Every single dog they have is no dog home only !!!!!! No dog wants to be only dog in the home they all want company. Shame in dogs trust they have become worse than the rspca”

Posted 1 year ago

“BASILDON DOGS TRUST I am a fully qualified animal behaviourist, so believe l am qualified to comment as such. There are simply no printable words to describe the staff, procedures, policies, strategies and structures at this centre. The attitude of the staff was rude, arrogant, derisory, unhelpful, condescending, unprofessional and judgemental. Their judgements (over every process are based on their own personal value judgments). I have yet to see another “purported professional” Dog Re-homing centre with dogs in such an appalling and tragic state. Unkempt, matted coats - obviously depressed and living in appalling conditions - this is a MULTI MILLION £ ORGANISATION! And dear reader .. that is what it is all about the £££££££££££££ .. The re-homing process makes it impossible for many suitable people to be able to “jump through the many hoops” they put in place. Their knowledge of that dog you may wish to consider is WOEFULLY MISLEADING please be aware of this. My own story started with the inevitable look at their website. I have had the privilege of sharing my life with rescue dogs for over 40 years. I trained as a Psychologist then went on to become an Animal Behaviourist. Following viewing their website l found a pair of 3 year old dogs of a breed (although mixed) l have owned and fully understand their breed traits. I completed the online application form and submitted it. I was contacted within a week. I was offered the opportunity to view the dogs. I drove 100 mile round trip to do so. I was allowed 15 minutes with the dogs who were in a heartbreaking state - (Shitzu) coats matted, neither could see out from overgrown “fringes” - let me tell you dear reader, they were advertised as being “terribly nervous” - this was due in my belief to the way their breed was misunderstood and the treatment they were receiving at this centre. The previous owners had taken both to a professional grooming parlour as l could clearly see a few areas amongst the matted coats that were “professional lines” l was not told that this visit would only last 15 minutes in an outside run - with the overkill of TWO staff present at all times whose attitude towards me was one of derision - may God help new dog owners! I was then told that l must make multiple visits to the centre as “the dogs must get to know you” no dog will “get to know you” in multiple visits (at their appointed times) of 15 minutes, days apart. My heart truly broke for these two beautiful dogs .. I agreed to do 2/3 visits more and could provide a full video viewing of my property and garden. They didn’t wish to see a virtual tour of my home until l had completed many (they didn’t specify the amount of visits required) visits - now l know my home and garden tick all the boxes - they don’t - so, in effect, l could drive up to 1000 miles to see two dogs and then be refused on “some point”. I then took them on in my professional capacity as an animal behaviourist politely at first and latterly assertively. PLEASE READ THE FOLLOWING CAREFULLY.. DOGS NEED RESCUING FROM THE DOGS TRUST financial treadmill. To ALL of you dear folks who have tried to work with this rescue .. don’t please feel bad - it is not YOU! They are NOT FIT to be registered as a re-homing centre - l walked away only to see as l turned my head to look back a St Bernard hardly able to turn around in a glass box looking utterly pitiful .. AVOID THE DOGS TRUST! Choose a good local rescue please! THE DOGS TRUST SHOULD BE SHUT DOWN”

Posted 1 year ago

“Please don't take home a dog on the Shared Adoption Scheme. They don't pay the (pre-agreed) vet fees, and have shared my personal contact information with my ex partner without my consent.”

Posted 4 years ago

“The website says 'come and meet me'. How can you meet a dog through a glass screen? The Leeds branch shows about 45 available dogs; only about a third of those were on display and several of those were posted as being reserved. I had a list of 6 dogs I was interested in seeing but none were on display and could not be seen. I spent about 2 hours at the site and was interviewed by the single staff member carrying out interviews (there must have been a dozen staff on the site). All the dogs we wanted to see were described by the interviewer as unsuitable for a variety of reasons; one disliked men, another was destructive, another was aggressive to other dogs. None of these undesirable traits were mentioned on the dogs details on their website. However, the interviewer did then try to interest us in some dogs that were on display behind the glass screens. I came away with the clear impression that the staff were only interested in 'selling' the dogs that were on display on the day and not providing the potential adopter with the opportunity to see the dogs they were interested in. Most unsatisfactory visit and I travelled 60 miles to view the dogs.”

Posted 4 years ago

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Dogs Trust is rated 1.6 based on 83 reviews