The website says 'come and meet me'. How can you meet a dog through a glass screen? The Leeds branch shows about 45 available dogs; only about a third of those were on display and several of those were posted as being reserved. I had a list of 6 dogs I was interested in seeing but none were on display and could not be seen. I spent about 2 hours at the site and was interviewed by the single staff member carrying out interviews (there must have been a dozen staff on the site). All the dogs we wanted to see were described by the interviewer as unsuitable for a variety of reasons; one disliked men, another was destructive, another was aggressive to other dogs. None of these undesirable traits were mentioned on the dogs details on their website. However, the interviewer did then try to interest us in some dogs that were on display behind the glass screens. I came away with the clear impression that the staff were only interested in 'selling' the dogs that were on display on the day and not providing the potential adopter with the opportunity to see the dogs they were interested in. Most unsatisfactory visit and I travelled 60 miles to view the dogs.