Overall the ordering and delivery was simple . it was returning the unwated garment i had problems with. the return address on the item was different to the suggested return address on the website . The message was basic just return the item ( how do you know who is returning the item and where to refund?) some customers might not have the forthought of including their order number as you returns policy doesnt state this is required . I would suggest either including a form in the packages or including order number is necessary on returns if a refund is required. on your returns policy . I cant be the ownly customer who buys 2 sizes to check which fits best.