Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.81

4.8 Rating 946 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 946 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so please with my purchase”

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Posted 7 hours ago

“Sadly I am having to return the dresses, on one dress the zip at the neckline does not line up properly and the zip at the neckline of the other hasn’t been finished correctly. I love the styles, but think the workmanship could be improved. I am away from home so cannot review the returns procedure.”

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Posted 12 hours ago

Dear Chrissie, We're sorry to hear about the issues with your dresses and understand how disappointing this must be. We appreciate your feedback and take your concerns about the workmanship seriously. We've sent you an email to assist you with the returns process. Please check your inbox for further instructions on how to proceed. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Best regards, Dolly and Dotty

Posted 9 hours ago

“I ordered my chosen dress for a celebration in August so not had the pleasure to wear it for long 😁 however have to say so well made, the fabric is soft and flowing. When I tried it on I was delighted normally there's imperfections in sizes and I'm not normally 100% . This is the 1st time I've used Dolly and Dotty and will look there first for what I need thank you 🙏”

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Posted 13 hours ago

“Love love love my dresses, they have pockets, they have beautiful prints and they fit very nicely :)”

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Posted 1 day ago

“Absolutely love mini beasts n bugs 🐞 so absolutely love this dress and the mint green 🪲”

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Posted 1 day ago

“Okay it may fit but bit tight on the back sorry if it's a disappointing review. It's tight”

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Posted 1 day ago

“Beautiful quality and fit.”

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Posted 2 days ago

“The strawberry dress is a very heavy stretchy fabric, especially for a summery looking style. I’ve returned it , 2 weeks ago but haven’t yet had a refund”

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Posted 2 days ago

Dear Jill, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 2 days ago

“A very pretty wearable dress, it is ideal for the 1940's D Day celebrations that I will be singing at and will be a useful summer dress afterwards 😀”

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Posted 4 days ago

“Dress is great quality and a good fit. I bought this for my daughter for ger school prom, dress and petticoat- she is very pleased and can't wait to wear it. She doesn't normally wear dresses but was attracted to the quirkiness of this mint green duck dress. We measured her using the size chart and ordered size 10 and is perfect fit.”

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Posted 4 days ago

“Sent first one back and ordered another size smaller”

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Posted 5 days ago

“Fantastic, communication was great, well above any and beyond, would happily buy again from you with no worries”

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Posted 5 days ago

“Lovely dress, true to size and very well made. Delivery was quick and arrived perfect. Thank you.”

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Posted 1 week ago

“Quick delivery and service”

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Posted 1 week ago

“The Billie dresses have become part of my staple wardrobe. Reliable, flattering and practical.”

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Posted 1 week ago

“Great service from Dolly Dotty . My dress arrived very quickly and well packaged . I did have to return it because it was too big . But they refunded me with no quibble. I do recommend these guys and i'll defo but from then again”

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Posted 1 week ago

“Dress was very lovely, generous fitting, quality materials, really unique vintage print, it was too large so i sadly had to return it, the reason for 3 stars is the very challenging return service or lack of one, it is very expensive and its on to you to find the method of a return and make your own lable and return note!, the return address on the parcel is different to the one on the website, thankfully i checked before returning, it cost me £9.95 too return my dress securely, not the suggested £4.50, its been 8 days sinced its been signed at the time of writing this, it had been recieved back and i am still awaiting a refund,”

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Posted 1 week ago

Dear Sharon, Thank you for taking the time to leave us a review. We're thrilled to hear that you appreciated the dress's quality and unique vintage print, though we're sorry it did not fit as expected. We understand your frustration with the return process and the associated costs. As a small team, we sometimes face challenges during busy periods that can lead to delays in processing returns. Your feedback is valuable to us, and we're actively working to improve our return service to make it more convenient and cost-effective for our customers. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Regarding your refund, we're pleased to inform you that it has already been processed from our end 2 days ago and our returns process takes up to 7 days after we receive the return. If you haven't received it yet, there may be a delay with your bank. Please allow a few more days for the funds to reflect in your account. If you encounter any further issues, don't hesitate to reach out to our customer service team. Thank you for your understanding and patience. We hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 6 days ago

“Please note the above score refers to your refund process ONLY. At the end of March I ordered two dresses. Unfortunately, one of these was too big and was returned to you on 3rd April. Royal Mail tracking indicates that this was delivered on 6th April. To date ( 16th April) I have not received any contact from you to confirm or acknowledge this, I have also not yet received the expected refund which is disappointing. Whilst there was no invoice enclosed with the order - I enclosed my full details, order reference number and reason for return to enable a speedy refund. I had a similar experience when last year I ordered two of the same dress in different sizes. I returned one and after two weeks of hearing nothing contacted you by email chasing the refund. Whilst I am more than happy with the five dresses and petticoat I have purchased - your refund process needs to be reviewed.”

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Posted 1 week ago

Dear Sandra, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 1 week ago

“The dress I order was beautiful. The pattern and the colours went together wonderfully. But unfortunately it was to big for me. It has been returned, but I am still waiting for my payment to be refunded.”

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Posted 1 week ago

Dear Janice, I'm sorry to hear that the dress you ordered didn't fit properly but thank you for appreciating the dress it looks as beautiful as you described. We refunded this order yesterday, the refund should go back to your original form of payment within 3 days. I hope this helps and if you have any concerns or questions, please let me know, and I'll do my best to assist you. Kind regards, Dolly & Dotty

Posted 1 week ago

“Great fit but not 100% on the colour as it's much brighter than the picture. I couldn't return as there was no invoice enclosed or any other paperwork for that matter. So I'm stuck with it. Its a shame as I would have probably sent it back and chosen the sage green instead.”

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Posted 1 week ago

Dolly and Dotty is rated 4.8 based on 946 reviews