Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

“I love the quirky prints and the different styles. Customer service communication has been good. But one dress zip has broken after 5 wears and another dress zip feels like it is sticking a lot. The dresses are pricey so this is not good and puts me off ordering more.”

Helpful Report

Posted 2 weeks ago

Dear Tina, Thank you so much for your feedback, and we're really sorry to hear about the issues you've had with the zips. We've just sent you an email so we can look into this further and help resolve it for you, we’d love the chance to give you a better experience. 💌 Best regards, Dolly and Dotty

Posted 1 week ago

“Lovely, unique clothes and reasonably priced. Fit is pretty much spot on. Only issue I've had is that after washing the jumpsuit, the zip has broken so that's reflected in the rating.”

Helpful Report

Posted 3 weeks ago

Dear Sian, Thank you ever so much for taking the time to share your feedback with us – we truly appreciate it! We're delighted to hear that you love our unique clothes and found the fit to be spot on. We're very sorry to hear about the issue you experienced with the jumpsuit after washing, and we completely understand how disappointing that must have been. We do hope you’re happy with the resolution you chose to have a refund so you can get the jumpsuit fixed. Please know that we’re always here if you need any further assistance. Thank you again for your support, and we hope to have the pleasure of serving you again soon! Kindest regards, Dolly and Dotty

Posted 2 weeks ago

“The dress was such a gorgeous pattern and cut, great quality too. Unfortunately, it was far too heavy for me to wear as I struggle with mobility issues. I also struggled with the sizing as I was too broad shouldered and big-chested for the top half, yet the bottom was too big. I cannot fault the customer service however, it was impeccable. Having worked in retail myself for many years, it was such a delight to have prompt, friendly and useful assistance. And I cannot praise them enough.”

Helpful Report

Posted 4 weeks ago

Hello Megan, Thank you so much for your lovely feedback! We’re thrilled you loved the pattern and quality, and we really appreciate your kind words about our customer service; that truly means a lot. We're sorry the fit and weight weren’t quite right for you, and we’ll definitely keep your comments in mind. Wishing you all the best! 💐 Best regards, Dolly & Dotty

Posted 3 weeks ago

“Overall the ordering and delivery was simple . it was returning the unwated garment i had problems with. the return address on the item was different to the suggested return address on the website . The message was basic just return the item ( how do you know who is returning the item and where to refund?) some customers might not have the forthought of including their order number as you returns policy doesnt state this is required . I would suggest either including a form in the packages or including order number is necessary on returns if a refund is required. on your returns policy . I cant be the ownly customer who buys 2 sizes to check which fits best.”

Helpful Report

Posted 1 month ago

Dear Naomi, Thank you so much for taking the time to share your feedback with us; it’s always appreciated and helps us improve the service we provide. We’re really pleased to hear that you found the ordering and delivery process straightforward, though we're sorry to hear you had a bit of trouble with the return. You’re quite right to point out how important it is for return instructions to be clear and consistent, and we completely understand how the difference in return addresses and the lack of detailed guidance may have caused some confusion. Just to explain, the return address listed on our website is the most up-to-date one to use. We no longer include paperwork in the parcels as our third-party dispatch warehouse has made the move to go green, a positive step for the environment, though we understand it does mean fewer printed instructions inside the parcel. You also raise an excellent point about the order number. Although many customers do include it naturally, you're right that it should be clearly stated as necessary for processing refunds smoothly. We'll definitely take your suggestion on board to make this clearer in our returns policy. And of course, if you ever need help with sizing, styling, or anything else at all, please don’t hesitate to get in touch, we’re just one message away on our website chat, Facebook, or by email. We’re always happy to help! Thanks again for your thoughtful feedback, and we hope to welcome you back again soon. Warmest wishes, Dolly and Dotty

Posted 1 month ago

“First time buyer and unfortunately will not be buying again!!! I recently purchased the Billie UFO & Alien dress, I am living in Ireland and was charged €12.58 customs charges to receive my dress. Dolly & Dotty never advised this and it is not stated when in the payment section. So after paying €14.50 for postage and packaging and the customs charges I paid nearly €60 for a dress that was priced at €30!🫤 The package came from Germany but because the price on the packaging was in Sterling customs took their piece!!!”

Helpful Report

Posted 1 month ago

Dear Amanda, Thank you for reaching out, and I’m truly sorry to hear about the experience you've had with the customs charges. I completely understand your frustration. As a company, we do our best to provide clear and transparent pricing, but unfortunately, we don’t have control over customs fees. Since Brexit, international shipping to countries like Ireland can incur additional customs charges depending on the value of the order, and this is something we’re unable to influence. We ship from our warehouse in Northampton, UK, to Germany, which then forwards all international orders. Since the price on the packaging is in Sterling, this can sometimes cause customs charges to be applied. I do sincerely apologise for the unexpected costs, and I truly appreciate your understanding. If you ever have any other questions or concerns, please don’t hesitate to get in touch — we’re always here to help. Kind regards, Dolly & Dotty

Posted 1 month ago

“There was black marks on the dress, unfortunately due to wanting to wear the dress for an occasion I had to make do. Other than the above, the dress was well made and a good fit”

Helpful Report

Posted 1 month ago

Dear Megan, We're so sorry to hear that your dress arrived with black marks! That’s certainly not the standard we strive for. We completely understand that you needed to wear it for your occasion, but we’d still love to make this right for you. We'll send you an email shortly to resolve this issue. Thank you for your feedback, we’re really glad you liked the fit and quality otherwise! Best regards, Dolly&Dotty

Posted 1 month ago

“The dresses were great but the size Guide on your shop is a little bit wrong. And didnt feel great to have to spend another 26euro just to get it through Swedish costums. So great dresses a bit big in size and didnt like to spend in total 50 euro ok shipping in total 😅”

Helpful Report

Posted 1 month ago

Dear Frida, Thank you so much for your feedback! We're really sorry to hear that the size guide wasn’t quite right for you and that the extra customs charges were an unexpected expense. We completely understand that this can be frustrating. If you're ever unsure about sizing in the future, please don't hesitate to reach out, we're always happy to help find the perfect fit for you. We're so pleased you love the dresses, though, and we truly appreciate your support! Best regards, Dolly&Dotty

Posted 1 month ago

“Nice Dress good Fabric But Quite Long For Me And Bit Loose Round Bust Area. Hopefully Can Were Pin At the Front. And Better if You Did Some Shorter Dresses.”

Helpful Report

Posted 3 months ago

Dear Julie, Thank you so much for your feedback! We're delighted to hear that you love the fabric and design of the dress. If the length and fit aren't quite right, a little pin at the front is a great idea for adjustments! We truly appreciate your suggestion about shorter dresses, it's always wonderful to hear what our lovely customers would like to see more of. We'll be sure to pass your feedback on to our team. Thank you for choosing us! ✨💕 Best regards, Dolly and Dotty

Posted 3 months ago

“Lovely dress, but unfortunately not true to size. I have another one in this style and shape but different pattern, but the first one with roses on was a true 16, this one, also size 16 with flamingo print was too small.”

Helpful Report

Posted 3 months ago

Dear Yvonne, Thank you for your feedback, it’s always appreciated! We’re sorry to hear that the sizing of the flamingo print dress didn’t match your expectations. Sizes can vary slightly between styles and fabrics, but we truly understand how frustrating that can be. Your comments have been noted, and we’ll use them to improve our sizing consistency in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out. We’re here to help! Kindest regards, Dolly and Dotty

Posted 3 months ago

“Nice dress but had to return it as it was gaping a lot under the arms.I was going to alter it but decided against it as it wasn't particularly cheap.”

Helpful Report

Posted 4 months ago

Dear Lesley, Thank you for your feedback, and we're so sorry to hear the dress wasn’t quite the right fit for you. If you need any assistance with sizing in the future, please don’t hesitate to reach out, we’d be more than happy to help! We can confirm that we’ve received your return and have already processed your refund. If you have any further questions or need assistance, please do let us know. Kind regards, Dolly and Dotty

Posted 3 months ago

“Was delighted with the dress when I eventually received it and fit perfectly when I tried it on. When I went to put it on New Year’s Eve within 5 mins of wearing the dress the zip broke. Thankfully it was before I went to the party as it would have been an embarrassing moment had it happened later. Also lucky I had a back up dress as I was away at the time”

Helpful Report

Posted 4 months ago

Dear Learna, We are so sorry to hear about the issue with the zip on your dress, and we truly apologise for the inconvenience caused. Could you please send us a photo of the zip to sales@dollyanddotty.co.uk so we can assist you further and resolve the matter? Thank you for your understanding, and we look forward to helping you. Best regards, Dolly and Dotty

Posted 4 months ago

“Purchasing and shipping all went well. Packaging fine; arrived a little wrinkled but I always wash before wearing anyway. Might have ordered more if it weren't so hard to weed out the polyester items.”

Helpful Report

Posted 8 months ago

Dear Elizabeth, Thank you so much for your feedback! We're glad to hear that the purchasing and shipping process went smoothly. We appreciate your comment about the fabric selection and will pass it along to our team. If you ever need help finding specific items, feel free to reach out, and we'll be happy to assist! Best regards, Dolly and Dotty

Posted 7 months ago

“What can I say outstanding dresses.quick delivery packaged lovely.thanyou dolly and dotty great service”

Helpful Report

Posted 8 months ago

“Awaiting refund”

Helpful Report

Posted 8 months ago

Dear Cath, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 8 months ago

“Dress lovely but had to return last week as not suitable for a funeral. Still waiting acknowledgment it was received so can get a refund”

Helpful Report

Posted 8 months ago

Dear Angela, We sincerely apologise for the inconvenience caused by the dress not meeting your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If you have any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 8 months ago

“It was too small had to send back i have ordered a different one bigger size”

Helpful Report

Posted 8 months ago

Dear Christine, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 8 months ago

“I have already written a review with complete honesty which is not showing. I have contacted you and I am still waiting for a reply.”

Helpful Report

Posted 9 months ago

Hello Bernadette, We are sorry for any inconvenience. We replied to your chat on the 12th of August and you did not respond. May I know what review is not showing? It seems like all your reviews are showing. Best regards, Dolly and Dotty

Posted 8 months ago

“Ordered 2 dresses both excellent quality. Had to return one as it didn't suit. Return easy enough but still waiting a week later for the refund. I'm surethey will deal with it very soon.”

Helpful Report

Posted 9 months ago

Dear Susan, We sincerely apologise for the inconvenience caused. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 9 months ago

“Not as good as the dresses.”

Helpful Report

Posted 9 months ago

Hello Susan, Thank you for taking the time to share your feedback about the tote bag. We're sorry to hear that it didn't meet your expectations. Your input is valuable to us, and we would love to know how we can improve our products. If you have any specific suggestions or details on what you think could make the tote bag better, please feel free to email us. We are committed to ensuring our customers are happy and satisfied with their purchases, and your feedback will help us achieve that. Thank you for your support! Best regards, Dolly and Dotty

Posted 9 months ago

“Mixed feelings. First up, the dress fabric washes beautifully, the seams and hems are well finished, and the fit on both dresses is good: both dresses do have extra fabric above bust, but then I was handed out a small back, narrow shoulders and big bust, so I’m used to having to add darts if the neckline is particularly baggy. The V neck of the Fox dress lies better than the scoop neck of the dinosaurs. For some reason I thought the dresses were cotton, don’t ask me why , so I was surprised by the fabric, but what still confuses me is, why do you put zips in jersey dresses? I didn't notice a zip being there and pulled both dresses (individually) over my head, where they fit beautifully. However, by the time I’d got dressed and left the house, the zip had started itching, and raising welts, not calming down one iota all day nor after the 2nd or third washes. In order to wear them, I have to wear a long line tank top under the dress to protect my skin. This took the review down one star for me. I don’t react to anything else on the dresses, not even the brand label (which I have to snip out of 90% of my clothes, so 5⭐️for your brand label and stitching). The button sleeves are a lovely detail, but were very fiddly to do up-maybe do the buttons up before dispatch? Sadly on the alterations list there’s no option for a zip flap to cover the inside of the zip where it rests against skin, nor is there an option to not have the zip at all. I can see myself coming back to the site to buy more dresses in the future if the zip alterations are available options. I love the fabric design, I love the pockets, and I love the way the dresses do fit and flare. The skirts are not so flared that my wheelchair starts eating the fabric, which is a + in the inclusivity column; were I not able to pull on the dresses the zipper would put me off buying anyway because I know I cant, but I can’t think of anyone with mobility issues being able to zip up such a long zip by themselves. So that’s why they lost one star for inclusivity but kept one for the midi length and volume working very well for wheelchair movement. Overall, the dresses are on the generous size for fit, the prints are clear and crisp throughout the whole dress and there’s clearly a lot of passion and care built into the brand from design to dispatch.”

Helpful Report

Posted 9 months ago

Dear Melanie, Thank you so much for taking the time to share your detailed and thoughtful feedback. We're delighted to hear that you love the fabric designs, the fit and flare of the dresses, and the attention to detail in our stitching and labels. We appreciate your kind words about our brand's passion and care. We understand your concerns about the zippers in the jersey dresses. Your feedback is invaluable, and we are sorry to hear about the discomfort caused by the zippers. We are committed to ensuring our dresses are comfortable for everyone, and we will take your suggestion of adding a zip flap or providing an option to remove the zip into consideration for future designs. The button sleeves are meant to add a lovely touch, and we apologize for any inconvenience they caused. We will certainly look into making them easier to use before dispatch. We strive to create inclusive clothing, and your feedback regarding the ease of wear for wheelchair users is particularly important to us. We will continue to explore ways to improve our designs to better serve all our customers. Thank you again for your constructive feedback and for your appreciation of our brand. We hope to continue to create dresses that you love and that meet your needs more closely in the future. Warm regards, Dolly and Dotty

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty Reviews