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Dolly and Dotty Reviews

4.8 Rating 934 Reviews

95 %

of reviewers recommend Dolly and Dotty

Company Reviews

Product Reviews

4.8

Based on 934 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th April 2024

Dolly and Dotty 5 star review on 8th April 2024

Dolly and Dotty 5 star review on 8th April 2024

Dolly and Dotty 5 star review on 13th March 2024

Dolly and Dotty 5 star review on 13th March 2024

Dolly and Dotty 5 star review on 4th March 2024

Dolly and Dotty 5 star review on 26th February 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress was very lovely, generous fitting, quality materials, really unique vintage print, it was too large so i sadly had to return it, the reason for 3 stars is the very challenging return service or lack of one, it is very expensive and its on to you to find the method of a return and make your own lable and return note!, the return address on the parcel is different to the one on the website, thankfully i checked before returning, it cost me £9.95 too return my dress securely, not the suggested £4.50, its been 8 days sinced its been signed at the time of writing this, it had been recieved back and i am still awaiting a refund,”

Posted 1 day ago

“It was far too small awaiting a larger size to be delivered”

Posted 2 weeks ago

Hello Tina, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also sent you the replacement last week via express post and there is a little delay because of the bank holidays. Hope you like it when it arrives! Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 2 weeks ago

“The dresses were both lovely, but were too big one the shoulder. I had to return them which wouldnt have usually been and issue as i would have then ordered a smaller size, but with the return costing £12 it is too much of a risk to takewhich cost £12 incase it doesn't fit again”

Posted 1 month ago

Dear Sarah, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 month ago

“White petticoat was longer than dress , quality is good but didn’t match my expectations. I return my purchase as per instructions more then 2 weeks ago , haven’t received the refund yet.”

Posted 2 months ago

Hello Oksana, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 month ago

“Beautiful dress unfortunately ordered the wrong size and despite immediately trying to change the size the wrong size was posted out I would reorder the dress but the sizes are really off putting I wouldn’t have a clue what size to get”

Posted 2 months ago

Dear Carol, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“I bought a size larger than normal as some independent shop sizes tend to be small. Unfortunately I had to return both dresses at a cost to me.”

Posted 2 months ago

Dear Alison, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“Love the shop and will most likely order again! The dresses are of quality and I am learning which styles fit me best for future purchases. I DID have problems with the postage for this, my phone number nor my email was somehow connected despite me having ordered from the same shop just a day before and I got the package without any problems. I had to personally contact FedEx after 2 weeks of being "on the way". So it took me over 3 weeks to get my order.”

Posted 2 months ago

Hello Lovis, Thank you so much for loving our products! We sincerely apologize for the inconvenience you experienced with the postage delay. We appreciate your feedback and are actively working to improve our shipping process to ensure smoother deliveries in the future. Thank you for bringing this to our attention, and we look forward to serving you better in your future orders. Best regards, Your Team Dolly and Dotty

Posted 2 months ago

“I returned it before Xmas and haven’t heard anything so I’m not really the best person to review it.”

Posted 3 months ago

Dear Anthony, We sincerely apologise for the delay in communication regarding your refund. Rest assured, the refund was processed four days ago. Your input for a review is valuable, and we understand your situation. If you have any further concerns, please don't hesitate to reach out to us directly. Happy New Year! Best regards, Your Dolly&Dotty Team

Posted 3 months ago

“Please with 2 of the dresses received one didn’t suit so sent back still waiting for a refund.”

Posted 4 months ago

Dear Jennifer, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 4 months ago

“The fit is a bit large for the size. Wouæd have been good to know. Maybe the dress fit could be added to the website on the product page.”

Posted 4 months ago

“Dress too small so sent back. Still waiting for refund”

Posted 5 months ago

Dear Sharon, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 5 months ago

“Sorry wasn't for me. Didn't like the fabric. I have returned it haven't heard from you yet”

Posted 5 months ago

Dear Denise, We apologise that the fabric didn't meet your expectations. We've received the returned dress and initiated a refund. I understand your disappointment and want to let you know we have other fabric options like cottons and various polyesters you might prefer. Your feedback helps us improve, and we regret any delay due to our current staffing situation. If you're interested in exploring other options, please let us know! Kind regards, Your Dolly&Dotty Team

Posted 5 months ago

“lovely dress but too long”

Posted 5 months ago

Hello Deborah, Thank you for bringing this to our attention, and we're truly sorry to hear that the dress is not meeting your expectations. We understand that fit and length are important factors in your choice. Our models' heights typically range from 5'7" to 5'9", which may affect the length of the dresses when you look at them online. We apologise for any inconvenience this may have caused. If you're ever unsure about the lengths, please don't hesitate to reach out to us for the exact measurements of our products. We're here to assist you in finding the perfect fit. You can contact us via live chat or email, and we'll be happy to provide you with the information you need. We appreciate your feedback and hope you have a great day! Kind regards, Your Dolly&Dotty Team

Posted 5 months ago

“Fast shipping.”

Posted 5 months ago

“I ordered two dresses in different sizes. I have returned the one and awaiting a refund. I ordered another dress which had a fault in the material again I am awaiting a refund. The dress I bought is beautiful and I have no issues with this one”

Posted 7 months ago

Hello Trudi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your recent orders. We're glad to hear that you're satisfied with the beautiful dress you kept. Regarding the two dresses and the shipping fee, we have already processed the refunds, and these should be reflected in your account in 3 days. As for the faulty dress, we take quality issues very seriously, and we've forwarded this matter to our quality team to ensure it doesn't happen in the future. To expedite the resolution, please send us the return receipt for the faulty dress to sales@dollyanddotty.co.uk, and we will promptly process your refund for the return shipping fee. Once again, we apologise for any inconvenience this may have caused you, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm regards, Your Dolly&Dotty Team

Posted 7 months ago

“The dress I ordered was very nice and of good quality. I received it pretty quickly. Unfortunately I the top half was too tight across the bust so I had to send it back. Returns aren’t free and I’m still awaiting my refund. That puts me off ordering again from this vendor. It’s worth noting that I returned something else to a high st store on the same day and received confirmation they had received it a couple of days after I posted it & I have also received a full refund.”

Posted 7 months ago

Hello Lucy, Thank you so much for bringing this to our attention! Our dresses are true to size but if you are in between sizes it will be best to order the size up so it will be more comfortable as the cotton dresses don't have much stretch on them but the polyester is stretchy. Every product also has a size chart and I also suggest you refer to that to make sure you get the best size according to the product description and measurements. Regarding the return shipping costs, given the competitive prices we are offering, we cannot offer free returns & exchanges. Further return information can be found on our website: https://www.dollyanddotty.co.uk/return-policy We've also received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Please don't worry, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please contact our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 7 months ago

“Cheap, thin materials. Lovely designs. Reasonable quality sewing. Good customer service. Bad returns policy.”

Posted 7 months ago

“Love your dresses! However have you changed your sizes, I removed tags before trying on and the dresses are tight unable to wear.”

Posted 7 months ago

“Nice website which is easy to navigate. Fast delivery from england to australia.”

Posted 7 months ago

“I am torn - I love some of the dresses but I have placed two orders in recent months, had to return an item from each order and have had to chase for a refund both times which is really disappointing. Really puts me off ordering again.”

Posted 9 months ago

Hello Fiona, We sincerely apologise for the delay in processing your refunds. We have been short-staffed recently, which affected our ability to resolve this promptly. We value your feedback and are taking steps to improve our processes. We understand your disappointment, and we are so sorry for any negative impression caused. Your satisfaction is important to us, and we hope you'll give us another chance to make it right. If you have any further concerns, please reach out to us directly. We appreciate your understanding and apologize for any inconvenience caused. Sincerely, Your Dolly&Dotty Team

Posted 9 months ago

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Dolly and Dotty is rated 4.8 based on 934 reviews