Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.81

4.8 Rating 975 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 6th May 2024

Yvonne

Dolly and Dotty 5 star review on 14th April 2024

Yvonne

Dolly and Dotty 5 star review on 8th April 2024

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I've sent the hedgehog dress back as it was a poor fit. Usually, your sizes are great”

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Posted 4 hours ago

“the dress I finally bought is gorgeous (darlene). Fit was true to size. unfortunately the 2 garments I returned that didn't fit, although I followed instructions I never received my money back ! so disappointed”

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Posted 1 week ago

“Still awaiting refund...”

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Posted 3 weeks ago

Dear Cheryl, We sincerely apologize for falling short of your expectations regarding the dress quality. Your feedback is valuable to us, and we'll certainly take this into consideration for future improvements. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 3 weeks ago

“material was not very good and did not keep - but the delivery service was good but you have to pay for returns - will not purchase from them again”

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Posted 1 month ago

Hello Geraldine, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We apologise that the material of this particular design didn't meet your expectations. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 month ago

“Unfortunately all three dresses did not fit one was a little snug one was massive and the other was not a good fit and not too flattering I ordered all the same size. I am also not happy about more than £11 to send them back and the procedure for this has made me nervous as there is no return note I am waiting for my refund. Delivery was fine”

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Posted 1 month ago

Hello Sue, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 month ago

“I ADORE your Billie dress and I will be ordering more of this style! Claudia is a different material though, clingy and didn’t like it!”

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Posted 2 months ago

Dear Siobhan, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 2 months ago

“The dresses are not true to size, making ordering on line a bit hit and miss.”

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Posted 3 months ago

Hello Jane, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 3 months ago

“Poor quality and terrible returns I still haven’t had my money back Avoid”

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Posted 4 months ago

Dear Lisa, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. Your feedback is valuable to us, and we'll certainly consider this for future improvements. We also checked and can confirm we still have not received your return, can you email us the return tracking number if you still have them so we can check further? Our email is sales@dollyanddotty.co.uk. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 4 months ago

“I returned this item, had no response”

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Posted 5 months ago

Dear Claire, Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused by the perceived quality of your dress as a growing company, your feedback, negative and positive, really matters to us. We've also received your return package and wanted to let you know that we're already processing your refund of £44.50. We apologise for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated We're hoping you can give us a second chance in the future. Thank you so much for your patience and cooperation! Best regards, Your Dolly&Dotty Team

Posted 5 months ago

“Unfortunately I had to send back the two dresses. One because the inside of the sleeve was white, which really spoilt the look of the dress, as ordered for a wedding. The other one unfortunately just didn't suit me. But I still haven't received any refund for these dresses, which by now I should off. So now feel it's going to be hassle getting my refund.”

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Posted 7 months ago

Dear Julie, We sincerely apologise for the inconvenience you've experienced with your recent purchase and refund process. We understand your frustration, and we'd like to provide an explanation for the delay. Upon reviewing your case, we discovered that the reason for the delay in your refund was due to the return package being sent to a third-party dispatcher warehouse instead of our designated return address, which is clearly stated on our website. This deviation from our standard return process caused a delay in processing your refund. We want to assure you that we take this matter seriously, and we've taken steps to resolve it promptly. Today, we have processed the refund for both dresses back to your original payment method, we also refunded the headband that you kept as a one-time courtesy for the inconvenience. Depending on your bank, it usually take 3 business days for the refund to reflect in your account. We value your feedback, and we're continuously working to improve our processes to ensure a smoother shopping experience for our customers. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 7 months ago

“Unfortunately I got sent the wrong dress and was told I could return and be resent the correct on but they knew it had been labelled incorrectly. Then no confirmation of the arrival or my returns nor that my other dress had been sent out. Communication could definitely improve for customer service.”

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Posted 9 months ago

Hello Louise, We deeply apologise for the mix-up with your dress order. We truly did our best to rectify the situation and are sincerely sorry for any inconvenience caused. We understand your frustration, and we want to assure you that your feedback is invaluable to us. We've taken your comments to heart and have already addressed this issue with our factory to prevent such occurrences in the future. We are aware that the process might not have been as smooth as we would have liked, and we appreciate your patience. We've refunded the incorrect dress and the return shipping fee as promised in a timely manner. Moreover, we've expedited the shipment of the correct dress to you via express shipping, free of charge, as a gesture of goodwill. Please know that we are committed to improving our communication and service, and we hope to regain your trust. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our top priority. Sincerely, Your Dolly&Dotty Team

Posted 9 months ago

“I’ve just emailed the customer service team as after two washes at the recommended temp, the red panda dress has a caught and lined effect on it. I’m gutted and now worried the other four dresses I bought in the same material from you will do the same.”

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Posted 9 months ago

“Item received marked and stained. Returned and will not refund return postage.”

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Posted 9 months ago

“The dress was fine, but very poor customer service with the online messaging 'chat'. I ordered two dresses, the correct money for two dresses was taken from my account, but due to some sort of glitch only one dress was registered as ordered. I have received the dress that 'registered', and I have been in contact since then to try and get my second dress. No one has bothered to get back to me after the initial reply to my first message. I'm not very happy about this.”

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Posted 9 months ago

Hello Debbie, Sorry for any inconvenience caused and thanks for bringing this to our attention. We pulled up all the conversations you had (3 conversations since July 1) and we replied to them but for some reason you did not respond to us. We'll send you an email so we can help you further, we'll also attach the conversations you had so we know where to start the investigation. We hope to hear from you again soon!

Posted 9 months ago

“Sizing poor. I'm size 10. I ordered a 12 to be on the safe side. The dress is too small! Very disappointed. Fabric and manufacture good. But I now have a lovely dress than I can't wear.”

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Posted 11 months ago

Dolly and Dotty is rated 4.8 based on 975 reviews