Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

“Unfortunately the dress was lovely but faulty stitching . I shared photos and had a swift response. Thank you I was Promised a refund, which I did receive but as the dress was faulty I was promised a refund of the postage charges. This has not been refunded ☹️ still waiting!”

Helpful Report

Posted 6 months ago

Hello Joanna, Thank you for your feedback, and I’m so sorry to hear about the issue with the stitching on your dress. I'm glad that you received a swift response and that the refund for the dress was processed. Our returns team took care of the refund for the dress, and the customer service team has now refunded the shipping fee as well. We’ve also sent you an email with the details. Please feel free to reach out if there's anything else we can help with. Best regards, Dolly and Dotty

Posted 6 months ago

“First time ordering from Dolly and Dotty, and the last. Item quality shocking for what you pay.”

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Posted 7 months ago

Dear Cassondra, Thank you for sharing your feedback with us. We’re sorry to hear that the fabric didn’t meet your expectations. This dress is made from natural cotton, giving it a lightweight and breathable feel, though we understand that it may be more prone to creasing. We use various materials across our range, aiming to cater to different customer preferences. Your comments are important to us, and we'll certainly take them on board for future designs. Please don't hesitate to reach out if you have any further concerns! Best regards, Dolly and Dotty

Posted 7 months ago

“Emailed after I had a problem with my order and received no response.”

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Posted 7 months ago

Hello Gemma, Thank you for reaching out, and I’m sorry to hear that you’re disappointed with your order. We replied to your email 13 days ago, the same day when you sent us your email. Please check it as I think you used your alternate email to contact us and we just replied to the same email address you used. The listing does describe the dress as “ivory white” or “off-white,” which is slightly different from a true bright white. However, I completely understand how that could be confusing, and I apologise for any inconvenience this may have caused. We hope to hear from you again soon so we can resolve this issue! Best regards, Dolly and Dotty

Posted 7 months ago

“Overall I have enjoyed my dress shopping, easy to deal with.”

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Posted 8 months ago

“Dress material was of poor quality. A horrible nylon material. I returned the item on the 24th July. Awaiting a refund.”

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Posted 9 months ago

Dear Joanne, We sincerely apologise for falling short of your expectations regarding the dress quality. Your feedback about it is valuable to us, and we'll certainly take this into consideration for future improvements. We've also already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 9 months ago

“I bought a beautiful green polka dot dress which I love. I also bought an expensive petticoat which was too big and too long. I returned the petticoat many weeks ago and have not even had an acknowledgment let alone a credit. Would not recommend this company.”

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Posted 11 months ago

Dear Carol, We sincerely apologise for the inconvenience caused by the petticoat that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 11 months ago

“Sadly I've sent the hedgehog dress back as it was a poor fit. Usually, your sizes are great”

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Posted 1 year ago

Dear Sylvia, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“the dress I finally bought is gorgeous (darlene). Fit was true to size. unfortunately the 2 garments I returned that didn't fit, although I followed instructions I never received my money back ! so disappointed”

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Posted 1 year ago

“Still awaiting refund...”

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Posted 1 year ago

Dear Cheryl, We sincerely apologize for falling short of your expectations regarding the dress quality. Your feedback is valuable to us, and we'll certainly take this into consideration for future improvements. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“material was not very good and did not keep - but the delivery service was good but you have to pay for returns - will not purchase from them again”

Helpful Report

Posted 1 year ago

Hello Geraldine, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We apologise that the material of this particular design didn't meet your expectations. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“Unfortunately all three dresses did not fit one was a little snug one was massive and the other was not a good fit and not too flattering I ordered all the same size. I am also not happy about more than £11 to send them back and the procedure for this has made me nervous as there is no return note I am waiting for my refund. Delivery was fine”

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Posted 1 year ago

Hello Sue, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“I ADORE your Billie dress and I will be ordering more of this style! Claudia is a different material though, clingy and didn’t like it!”

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Posted 1 year ago

Dear Siobhan, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“The dresses are not true to size, making ordering on line a bit hit and miss.”

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Posted 1 year ago

Hello Jane, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Poor quality and terrible returns I still haven’t had my money back Avoid”

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Posted 1 year ago

Dear Lisa, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. Your feedback is valuable to us, and we'll certainly consider this for future improvements. We also checked and can confirm we still have not received your return, can you email us the return tracking number if you still have them so we can check further? Our email is sales@dollyanddotty.co.uk. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“I returned this item, had no response”

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Posted 1 year ago

Dear Claire, Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused by the perceived quality of your dress as a growing company, your feedback, negative and positive, really matters to us. We've also received your return package and wanted to let you know that we're already processing your refund of £44.50. We apologise for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated We're hoping you can give us a second chance in the future. Thank you so much for your patience and cooperation! Best regards, Your Dolly&Dotty Team

Posted 1 year ago

“Unfortunately I had to send back the two dresses. One because the inside of the sleeve was white, which really spoilt the look of the dress, as ordered for a wedding. The other one unfortunately just didn't suit me. But I still haven't received any refund for these dresses, which by now I should off. So now feel it's going to be hassle getting my refund.”

Helpful Report

Posted 1 year ago

Dear Julie, We sincerely apologise for the inconvenience you've experienced with your recent purchase and refund process. We understand your frustration, and we'd like to provide an explanation for the delay. Upon reviewing your case, we discovered that the reason for the delay in your refund was due to the return package being sent to a third-party dispatcher warehouse instead of our designated return address, which is clearly stated on our website. This deviation from our standard return process caused a delay in processing your refund. We want to assure you that we take this matter seriously, and we've taken steps to resolve it promptly. Today, we have processed the refund for both dresses back to your original payment method, we also refunded the headband that you kept as a one-time courtesy for the inconvenience. Depending on your bank, it usually take 3 business days for the refund to reflect in your account. We value your feedback, and we're continuously working to improve our processes to ensure a smoother shopping experience for our customers. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Unfortunately I got sent the wrong dress and was told I could return and be resent the correct on but they knew it had been labelled incorrectly. Then no confirmation of the arrival or my returns nor that my other dress had been sent out. Communication could definitely improve for customer service.”

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Posted 1 year ago

Hello Louise, We deeply apologise for the mix-up with your dress order. We truly did our best to rectify the situation and are sincerely sorry for any inconvenience caused. We understand your frustration, and we want to assure you that your feedback is invaluable to us. We've taken your comments to heart and have already addressed this issue with our factory to prevent such occurrences in the future. We are aware that the process might not have been as smooth as we would have liked, and we appreciate your patience. We've refunded the incorrect dress and the return shipping fee as promised in a timely manner. Moreover, we've expedited the shipment of the correct dress to you via express shipping, free of charge, as a gesture of goodwill. Please know that we are committed to improving our communication and service, and we hope to regain your trust. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our top priority. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“I’ve just emailed the customer service team as after two washes at the recommended temp, the red panda dress has a caught and lined effect on it. I’m gutted and now worried the other four dresses I bought in the same material from you will do the same.”

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Posted 1 year ago

“Item received marked and stained. Returned and will not refund return postage.”

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Posted 1 year ago

“The dress was fine, but very poor customer service with the online messaging 'chat'. I ordered two dresses, the correct money for two dresses was taken from my account, but due to some sort of glitch only one dress was registered as ordered. I have received the dress that 'registered', and I have been in contact since then to try and get my second dress. No one has bothered to get back to me after the initial reply to my first message. I'm not very happy about this.”

Helpful Report

Posted 1 year ago

Hello Debbie, Sorry for any inconvenience caused and thanks for bringing this to our attention. We pulled up all the conversations you had (3 conversations since July 1) and we replied to them but for some reason you did not respond to us. We'll send you an email so we can help you further, we'll also attach the conversations you had so we know where to start the investigation. We hope to hear from you again soon!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty Reviews