Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.81

4.8 Rating 959 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 959 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice website which is easy to navigate. Fast delivery from england to australia.”

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Posted 8 months ago

“I am torn - I love some of the dresses but I have placed two orders in recent months, had to return an item from each order and have had to chase for a refund both times which is really disappointing. Really puts me off ordering again.”

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Posted 10 months ago

Hello Fiona, We sincerely apologise for the delay in processing your refunds. We have been short-staffed recently, which affected our ability to resolve this promptly. We value your feedback and are taking steps to improve our processes. We understand your disappointment, and we are so sorry for any negative impression caused. Your satisfaction is important to us, and we hope you'll give us another chance to make it right. If you have any further concerns, please reach out to us directly. We appreciate your understanding and apologize for any inconvenience caused. Sincerely, Your Dolly&Dotty Team

Posted 10 months ago

“I was really pleased with my first order”

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Posted 10 months ago

“The dress is lovely, it's big in size, so I'd go one size down, but I can't speak for all their dresses, but this one was big anyway. Quick customer service, but very slow when it comes to refund. It was a while back that I sent the first dress back as it was too big, and 2 weeks later I still haven't heard anything about the refund. Hence the 3 stars and not 5.”

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Posted 10 months ago

Hello Maria, Good news! We've received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Rest assured, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect to see the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please reach out to our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 10 months ago

“I placed my order and it was quick to be received. It arrived on 10th of the month and one dress returned 5 days later due to a weekend. It is now 15 days later since the return and am still waiting any correspondence of any refund being processed. This is why I have given 3 stars as I don't even know they have received the item. Let alone my refund is being processed. The items themselves were excellent quality and really liked just wasn't the wasn't right size. If it comes back in the size required and I have my refund I will reorder. Perhaps some improvement could be made on returns process and earn a 5 star rating.”

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Posted 11 months ago

“Delivery was ok but the parcel contained no invoice and no instructions on how to return the items. Had to look up on the web site so a bit awkward”

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Posted 11 months ago

Dolly and Dotty is rated 4.8 based on 959 reviews