Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

“Returned the dress awaiting refund. Material on dress wasn’t that nice. Didn’t fit and was nothing like I thought it would be”

Helpful Report

Posted 9 months ago

Dear Jo, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 9 months ago

“2 of my 3 items fit perfectly and looked lovely. The third was at least 2 sizes too small despite being the same size as the other items. I will need to return it, fingers crossed the returns process is OK!”

Helpful Report

Posted 10 months ago

Dear Jane, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Please let us know when you return the products so we can help you further with your refund. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 10 months ago

“The dress i ordered didnt fit so awaiting a size bigger. Want to see how long this takes”

Helpful Report

Posted 10 months ago

Dear Carole, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We sent you the replacement in the next size so you can see if this will be better. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 10 months ago

“Prompt delivery but still awaiting my refund as all were too big!”

Helpful Report

Posted 11 months ago

Dear Debbie. We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also sent you an email because we have not received your return yet so we are asking more information about it so we can investigate. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 11 months ago

“The ordering process was easy, and offered lots of ways to pay. Delivery was quick. Unfortunately the items did not fit. I couldn't speak to anyone about returning the items, so just did what was suggested in the question and answer sections. Although my return was delivered on 3/6 and I have not heard one word about it. Also wondering how money will be returned as I chose to pay by Klarna.”

Helpful Report

Posted 11 months ago

Hello Lee, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 11 months ago

“Actually too big sadly considerably too big I sent it back a week ago and haven’t had notification of return either so I’m a bit worried about it.”

Helpful Report

Posted 11 months ago

Dear Kaitlynn, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress that we just received yesterday, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Best regards, Your Dolly and Dotty Team

Posted 11 months ago

“Dress arrived in timely fashion’. However the fabric was disappointing and the fit was not good. The dress was returned for refund.”

Helpful Report

Posted 11 months ago

Dear Deborah, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 11 months ago

“The colour wasn't as expected as said burgandy but was more purple .”

Helpful Report

Posted 11 months ago

Dear Deborah, Thank you for sharing your experience, and we're genuinely sorry that the colour of the dress didn't meet your expectations. We understand how crucial it is for the product to match the visuals accurately. Our sincere apologies for any inconvenience caused. We'll certainly raise this concern to our design and photography teams to ensure we address any potential variations due to lighting in our photoshoots. Your feedback is incredibly valuable in helping us improve our product representation. The dress you purchased was a combination of burgundy, black and dark blue lines hence it looked purple because it was red, black and blue tartan, the combination of red and blue is purple. Should you have any further questions or need assistance in the future, please don't hesitate to contact us. We appreciate your support and understanding. Warm regards, Your Dolly and Dotty Team

Posted 11 months ago

“Service was good, but the dress went down with quality. Paid the same price for dress and delivery (like...what?). But it would be okay, if the dress would be okay.”

Helpful Report

Posted 1 year ago

Dear Anna, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We also sent you an email and we're just waiting for your response so we can resolve this issue accordingly and in a timely manner. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“Sadly I am having to return the dresses, on one dress the zip at the neckline does not line up properly and the zip at the neckline of the other hasn’t been finished correctly. I love the styles, but think the workmanship could be improved. I am away from home so cannot review the returns procedure.”

Helpful Report

Posted 1 year ago

Dear Chrissie, We're sorry to hear about the issues with your dresses and understand how disappointing this must be. We appreciate your feedback and take your concerns about the workmanship seriously. We've sent you an email to assist you with the returns process. Please check your inbox for further instructions on how to proceed. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Best regards, Dolly and Dotty

Posted 1 year ago

“The strawberry dress is a very heavy stretchy fabric, especially for a summery looking style. I’ve returned it , 2 weeks ago but haven’t yet had a refund”

Helpful Report

Posted 1 year ago

Dear Jill, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Dress was very lovely, generous fitting, quality materials, really unique vintage print, it was too large so i sadly had to return it, the reason for 3 stars is the very challenging return service or lack of one, it is very expensive and its on to you to find the method of a return and make your own lable and return note!, the return address on the parcel is different to the one on the website, thankfully i checked before returning, it cost me £9.95 too return my dress securely, not the suggested £4.50, its been 8 days sinced its been signed at the time of writing this, it had been recieved back and i am still awaiting a refund,”

Helpful Report

Posted 1 year ago

Dear Sharon, Thank you for taking the time to leave us a review. We're thrilled to hear that you appreciated the dress's quality and unique vintage print, though we're sorry it did not fit as expected. We understand your frustration with the return process and the associated costs. As a small team, we sometimes face challenges during busy periods that can lead to delays in processing returns. Your feedback is valuable to us, and we're actively working to improve our return service to make it more convenient and cost-effective for our customers. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Regarding your refund, we're pleased to inform you that it has already been processed from our end 2 days ago and our returns process takes up to 7 days after we receive the return. If you haven't received it yet, there may be a delay with your bank. Please allow a few more days for the funds to reflect in your account. If you encounter any further issues, don't hesitate to reach out to our customer service team. Thank you for your understanding and patience. We hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“It was far too small awaiting a larger size to be delivered”

Helpful Report

Posted 1 year ago

Hello Tina, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also sent you the replacement last week via express post and there is a little delay because of the bank holidays. Hope you like it when it arrives! Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“The dresses were both lovely, but were too big one the shoulder. I had to return them which wouldnt have usually been and issue as i would have then ordered a smaller size, but with the return costing £12 it is too much of a risk to takewhich cost £12 incase it doesn't fit again”

Helpful Report

Posted 1 year ago

Dear Sarah, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“White petticoat was longer than dress , quality is good but didn’t match my expectations. I return my purchase as per instructions more then 2 weeks ago , haven’t received the refund yet.”

Helpful Report

Posted 1 year ago

Hello Oksana, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Beautiful dress unfortunately ordered the wrong size and despite immediately trying to change the size the wrong size was posted out I would reorder the dress but the sizes are really off putting I wouldn’t have a clue what size to get”

Helpful Report

Posted 1 year ago

Dear Carol, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“I bought a size larger than normal as some independent shop sizes tend to be small. Unfortunately I had to return both dresses at a cost to me.”

Helpful Report

Posted 1 year ago

Dear Alison, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Love the shop and will most likely order again! The dresses are of quality and I am learning which styles fit me best for future purchases. I DID have problems with the postage for this, my phone number nor my email was somehow connected despite me having ordered from the same shop just a day before and I got the package without any problems. I had to personally contact FedEx after 2 weeks of being "on the way". So it took me over 3 weeks to get my order.”

Helpful Report

Posted 1 year ago

Hello Lovis, Thank you so much for loving our products! We sincerely apologize for the inconvenience you experienced with the postage delay. We appreciate your feedback and are actively working to improve our shipping process to ensure smoother deliveries in the future. Thank you for bringing this to our attention, and we look forward to serving you better in your future orders. Best regards, Your Team Dolly and Dotty

Posted 1 year ago

“I returned it before Xmas and haven’t heard anything so I’m not really the best person to review it.”

Helpful Report

Posted 1 year ago

Dear Anthony, We sincerely apologise for the delay in communication regarding your refund. Rest assured, the refund was processed four days ago. Your input for a review is valuable, and we understand your situation. If you have any further concerns, please don't hesitate to reach out to us directly. Happy New Year! Best regards, Your Dolly&Dotty Team

Posted 1 year ago

“Please with 2 of the dresses received one didn’t suit so sent back still waiting for a refund.”

Helpful Report

Posted 1 year ago

Dear Jennifer, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty Reviews