Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

4.8 Rating 1,590 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,590 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 6th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fit is a bit large for the size. Wouæd have been good to know. Maybe the dress fit could be added to the website on the product page.”

Helpful Report

Posted 1 year ago

“Dress too small so sent back. Still waiting for refund”

Helpful Report

Posted 1 year ago

Dear Sharon, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Sorry wasn't for me. Didn't like the fabric. I have returned it haven't heard from you yet”

Helpful Report

Posted 1 year ago

Dear Denise, We apologise that the fabric didn't meet your expectations. We've received the returned dress and initiated a refund. I understand your disappointment and want to let you know we have other fabric options like cottons and various polyesters you might prefer. Your feedback helps us improve, and we regret any delay due to our current staffing situation. If you're interested in exploring other options, please let us know! Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“lovely dress but too long”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for bringing this to our attention, and we're truly sorry to hear that the dress is not meeting your expectations. We understand that fit and length are important factors in your choice. Our models' heights typically range from 5'7" to 5'9", which may affect the length of the dresses when you look at them online. We apologise for any inconvenience this may have caused. If you're ever unsure about the lengths, please don't hesitate to reach out to us for the exact measurements of our products. We're here to assist you in finding the perfect fit. You can contact us via live chat or email, and we'll be happy to provide you with the information you need. We appreciate your feedback and hope you have a great day! Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Fast shipping.”

Helpful Report

Posted 1 year ago

“I ordered two dresses in different sizes. I have returned the one and awaiting a refund. I ordered another dress which had a fault in the material again I am awaiting a refund. The dress I bought is beautiful and I have no issues with this one”

Helpful Report

Posted 1 year ago

Hello Trudi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your recent orders. We're glad to hear that you're satisfied with the beautiful dress you kept. Regarding the two dresses and the shipping fee, we have already processed the refunds, and these should be reflected in your account in 3 days. As for the faulty dress, we take quality issues very seriously, and we've forwarded this matter to our quality team to ensure it doesn't happen in the future. To expedite the resolution, please send us the return receipt for the faulty dress to sales@dollyanddotty.co.uk, and we will promptly process your refund for the return shipping fee. Once again, we apologise for any inconvenience this may have caused you, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm regards, Your Dolly&Dotty Team

Posted 1 year ago

“The dress I ordered was very nice and of good quality. I received it pretty quickly. Unfortunately I the top half was too tight across the bust so I had to send it back. Returns aren’t free and I’m still awaiting my refund. That puts me off ordering again from this vendor. It’s worth noting that I returned something else to a high st store on the same day and received confirmation they had received it a couple of days after I posted it & I have also received a full refund.”

Helpful Report

Posted 1 year ago

Hello Lucy, Thank you so much for bringing this to our attention! Our dresses are true to size but if you are in between sizes it will be best to order the size up so it will be more comfortable as the cotton dresses don't have much stretch on them but the polyester is stretchy. Every product also has a size chart and I also suggest you refer to that to make sure you get the best size according to the product description and measurements. Regarding the return shipping costs, given the competitive prices we are offering, we cannot offer free returns & exchanges. Further return information can be found on our website: https://www.dollyanddotty.co.uk/return-policy We've also received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Please don't worry, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please contact our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“Cheap, thin materials. Lovely designs. Reasonable quality sewing. Good customer service. Bad returns policy.”

Helpful Report

Posted 1 year ago

“Love your dresses! However have you changed your sizes, I removed tags before trying on and the dresses are tight unable to wear.”

Helpful Report

Posted 1 year ago

“Nice website which is easy to navigate. Fast delivery from england to australia.”

Helpful Report

Posted 1 year ago

“I am torn - I love some of the dresses but I have placed two orders in recent months, had to return an item from each order and have had to chase for a refund both times which is really disappointing. Really puts me off ordering again.”

Helpful Report

Posted 1 year ago

Hello Fiona, We sincerely apologise for the delay in processing your refunds. We have been short-staffed recently, which affected our ability to resolve this promptly. We value your feedback and are taking steps to improve our processes. We understand your disappointment, and we are so sorry for any negative impression caused. Your satisfaction is important to us, and we hope you'll give us another chance to make it right. If you have any further concerns, please reach out to us directly. We appreciate your understanding and apologize for any inconvenience caused. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“I was really pleased with my first order”

Helpful Report

Posted 1 year ago

“The dress is lovely, it's big in size, so I'd go one size down, but I can't speak for all their dresses, but this one was big anyway. Quick customer service, but very slow when it comes to refund. It was a while back that I sent the first dress back as it was too big, and 2 weeks later I still haven't heard anything about the refund. Hence the 3 stars and not 5.”

Helpful Report

Posted 1 year ago

Hello Maria, Good news! We've received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Rest assured, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect to see the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please reach out to our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“I placed my order and it was quick to be received. It arrived on 10th of the month and one dress returned 5 days later due to a weekend. It is now 15 days later since the return and am still waiting any correspondence of any refund being processed. This is why I have given 3 stars as I don't even know they have received the item. Let alone my refund is being processed. The items themselves were excellent quality and really liked just wasn't the wasn't right size. If it comes back in the size required and I have my refund I will reorder. Perhaps some improvement could be made on returns process and earn a 5 star rating.”

Helpful Report

Posted 1 year ago

“Delivery was ok but the parcel contained no invoice and no instructions on how to return the items. Had to look up on the web site so a bit awkward”

Helpful Report

Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,590 reviews