Truly terrible customer service - yes, Dolphin is cheap but if anything goes wrong, then it's a real headache. I have been a customer of Dolphin Fitness for over 4 years and this was a simple problem - the courier lost the parcel and the tracking showed I didn't have it. There was no reason for Dolphin not to simply recall the parcel and issue an immediate refund, as I requested. Instead I had to contact Dolphin Fitness 4 times to get this resolved. The first enquiry I raised was ignored. The response to the second enquiry told me the parcel was at the parcel shop, which was untrue. I then found that although a phone number for customer services is advertised there is a recorded message on it saying the only way to speak to someone is to request a callback on the website - but on the website there is actually no option to do this. Contacting Dolphin a third time through their facebook page produced an email telling me the parcel was due that day, ignoring the fact the tracking hadn't changed for 6 days and the courier website always says delivery is due. Dolphin at this point still ignored my request for a refund though they did agree to request an investigation from the courier, something I had requested on my first contact. As Dolphin failed to let me know the outcome of this I then had to contact them a 4th time and then finally a refund was issued. This standard of customer service is quite simply unacceptable and I will never purchase anything from Dolphin again. This is a sad reflection on a company which used to provide a good service.