We paid D & G a considerable amount of money up front to provide us with boiler care cover on behalf of Scottish Power. When the time came they failed to uphold the agreement. The engineer came and went without fixing the simplest of problems which was then confounded by D & G cancelling the agreement with immediate effect and informing us that they were condemning our boiler as being beyond economical repair. They still haven't explained to us why they did this! British Gas were called by us and they fixed it within two minutes of taking the boiler cover off. A fuse was re-seated. In correspondence with D & G they merely accept that they didn't provide the service we paid them for but haven't explained why they took the action they did. Nor do they offer any kind of refund for the money they took off us each month including the £19.50 they extracted from our bank account on the very day they let us down. The treatment and service we have received by D&G and indeed Scottish Power has been nothing short of disgraceful.