Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I did not have many days to wait for help, and the engineer who came was friendly, quick, and efficient, with the spare part needed for an immediate repair. He went above and beyond, asking if there were any other small appliance repairs on which we have cover, which could be fixed while he was with us. Most of our appliances are old, but it is better for the planet to fix rather than discard while parts are available. You help us do that, and having insurance means a breakdown is not a disaster, so thank you.”

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Posted 2 weeks ago

Thank you for your amazing review, Doreen! We’re thrilled to hear that you had such a positive experience with our engineer, and we appreciate your commitment to fixing appliances for the good of the planet. It’s great to know that our service helps make breakdowns feel less like disasters. Your feedback truly inspires us to keep delivering a high level of care. Thanks again for sharing your thoughts! The Domestic & General team

Posted 1 week ago

“Never had a problem when I call for a repair i can book one that suits me, doesn't matter how many call outs nice friendly engineers,”

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Posted 2 weeks ago

Thank you for your lovely review, Isabella! We're so glad to hear that you've had such a positive experience with our repair service and that our friendly engineers have met your needs. It's great to know that you appreciate our flexible booking options and the support we provide. Thanks again for sharing your thoughts! The Domestic & General team

Posted 1 week ago

“Polite, friendly, professional and fast 👍🏻”

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Posted 2 weeks ago

Thank you for your wonderful review! We're thrilled to hear that you found our service polite, friendly, and professional. Speedy assistance is what we strive for, and it’s great to know we hit the mark for you! Thanks again for sharing your thoughts! The Domestic & General team

Posted 1 week ago

“8ad service no help.”

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Posted 2 weeks ago

We're really sorry to hear about your experience with our service. It’s disappointing to know that we haven’t met your expectations, and we understand how frustrating it can be when you feel unsupported. Your feedback is valuable to us, and we want to improve and ensure that you receive the help you need. Thanks again for sharing your thoughts! The Domestic & General team

Posted 1 week ago

“excellent service arrived as stated ,replaced part ,as required ,no fuss no mess.job well done..thank you.”

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Posted 2 weeks ago

Thank you for your fantastic review! We're so pleased to hear that you experienced excellent service with no fuss or mess. Our team works hard to ensure a smooth and efficient process, and your positive feedback truly motivates us. Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service, washing machine working very well now. Engineer visited very promptly, whole process very efficient.”

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Posted 2 weeks ago

Thank you for your wonderful review, Maura! We’re delighted to hear that your washing machine is working well and that our engineer provided prompt and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback. Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“really good engineer”

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Posted 2 weeks ago

Thank you for your fantastic review, Tracey! We’re so glad to hear that you found our engineer really good. Our team takes pride in providing top-notch service, and your kind words mean a lot to us. Thank you for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My tumble dryer broke down. The engineer came to fix it and gave me some great advice on how to stop the motor from burning out like it did. He too time to explain why it happened and what i can do to prevent this from happening again. He was very good at his job and showed concern when my tumble dryer was not working. Thank you”

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Posted 2 weeks ago

Thank you for your wonderful review! We’re thrilled to hear that our engineer not only fixed your tumble dryer but also took the time to provide valuable advice on preventing future issues. It’s our priority to ensure our customers feel informed and supported, and your kind words truly reflect that. Thanks again for taking the time to share your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The repair to my cooker was done well and efficiently but to pay for it I signed to pay over 6 months ( it was the cheapest repair price option)and having done that, I was bombarded with phone calls and texts to ask me to cover other products which I did not want.Then just as the 6 moths is coming to an end I find I've been signed up to another plan which I didn't ask for and then had to cancel. All a lot of unnecessary hassle I did not need. Based on the repair alone I would have given 5 stars.”

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Posted 2 weeks ago

Thank you for your review and for sharing your experience with us. We're pleased to hear that the repair on your cooker was efficient, but we sincerely apologize for the hassle you faced with the follow-up communications and the unexpected plan sign-up. We understand how frustrating that can be and appreciate your feedback. Your satisfaction is important to us, and we will take your comments into account to improve our processes. If you have any further concerns, please don’t hesitate to reach out to us directly. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Quick excellent service finding and delivering replacement. Delivery crew excellent. On time, quick and not a single moan about getting the appliance into a tight space.”

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Posted 2 weeks ago

Thank you for your glowing review! We're thrilled to hear that our service was quick and that our delivery crew exceeded your expectations. It’s wonderful to know they handled the tight space with ease—your satisfaction means everything to us! Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I needed to book the repair twice as the original pick-up for repair did not happen. But apart from that it was all kindly managed and the repair was done thoroughly and the delivery back to me was prompt.”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that you found our service kind and that your repair was handled thoroughly. We understand how important it is to have things managed smoothly, and we're glad to have met your expectations. Thanks for sharing your experience with us! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Friendly polite and professional staff who Explain fault and needs .”

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Posted 2 weeks ago

Thank you for your kind review, Patricia! We're thrilled to hear that our staff provided you with friendly, polite, and professional service, along with clear explanations of the fault and needs. Your feedback is invaluable to us, and we strive to maintain that standard in all interactions. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Our repair was carried out promptly”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that your repair was carried out promptly. Our team strives to provide efficient services, and your feedback reinforces our commitment to excellence. Thanks for sharing your experience with us! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Engineer was polite and efficient. Explained clearly what he was doing.”

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Posted 2 weeks ago

Thank you so much for your kind review! We're thrilled to hear that our engineer was polite and efficient, and that they were able to explain everything clearly. Your feedback is really important to us and helps us to continue providing great service. Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Unfortunately I am not a happy customer. My hoover heat pump tumble dryer has broken down 5 times in a year with the same issues. Having a large family, it's essential that it works, but with the break downs and the repairs that only seeming to last a few weeks I am starting to lose faith with the repair plan”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about the repeated issues with your heat pump on your tumble dryer. We understand that having a reliable appliance is essential, especially for a large family. It's frustrating when repairs don’t seem to provide a lasting solution, and we appreciate your patience throughout this process. Your feedback is important to us, and we are committed to improving our service. If you'd like, please reach out to us directly so we can explore ways to assist you further. Warm regards, Team Domestic and General

Posted 2 weeks ago

“Friendl, efficient, & fast service”

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Posted 2 weeks ago

Thank you for your amazing review! We're thrilled to hear that you found our service friendly, efficient, and fast. Your satisfaction is what drives us, and we appreciate your kind words! Thanks for sharing your experience with us! Many thanks, The Domestic & General team

Posted 2 weeks ago

“When I phone anytime the customer service are always there to help and they don't rush you they are there to help us everything is really from fixing my to mending my washing machine I will always be with Domestic and General thank you for now and for ever.”

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Posted 2 weeks ago

Thank you so much for your wonderful review! We're thrilled to hear that our customer service team has provided you with the support you need. At Domestic and General, we pride ourselves on being there for our customers without rushing you, and it's so rewarding to know that you feel valued. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service All round”

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Posted 2 weeks ago

Thank you for your excellent review! We’re thrilled to hear that you received top-notch service all around. Your satisfaction is what drives us, and we truly appreciate your kind words. Thank you for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Thank you for wonderful advisors and a quality service 🫶🏼”

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Posted 2 weeks ago

Thank you so much for your lovely review! We're thrilled to hear that you had a positive experience with our advisors and appreciated our quality service. Your support means the world to us and inspires our team to keep delivering the best. Thanks again for sharing your kind words! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I am still waiting for a part 10 days after the engineer came out this is the Third repair on this appliance. I'm not at all satisfied yo receive an email telling me it has been repaired.”

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Posted 2 weeks ago

We're really sorry to hear about the delay with your part and the ongoing issues with your appliance, Michelle. It's understandable to feel frustrated after multiple repairs and not receiving clear communication about the status. We appreciate your feedback and truly want to help resolve this situation as quickly as possible. Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 3.1 based on 1,637 reviews