Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.31

2.3 Rating 834 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took more than 6 visits from an engineer for my machine to be replaced! Meaning my machine wasn’t working for months! I then paid for the old machine to be recycled and they hadn’t told me it needed to be disconnected, so the delivery drivers wouldn’t take the old machine. I’ve never received any refund. When I tried calling to ask them to send another driver, they hung up on me!”

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Posted 1 day ago

“For replacement fridge freezers their choices seem deliberately designed to ensure you can't find a match .”

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Posted 1 day ago

“30th May we had a man to look at our washing machine, needed a new drum and seal. two weeks later and nothing. I have tried to get in touch to see what is happening, but ended up going round in circles. I have a Husband who is 80yrs old has Parkinsons and other health issues, I need my washing machine machine to be repaired. I wish I had just gone out and bought a new one, which would have been difficult for me, but at least l would have had one. Never again, quick to take your money slow to keep you informed and carry out the repairs.”

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Posted 2 days ago

“Domestic and General have been brilliant. My washing machine is working fine, after 17 years - it had a new drum, and they have replaced my old fridge with a fabulous Bosch! Domestic and General are always so helpful”

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Posted 4 days ago

“Excellent company to be part of.”

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Posted 4 days ago

“Excellent and reliable jobs”

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Posted 4 days ago

“I booked an appointment for Wednesday 11th. Took time off work for the appointment only to have them cancel it at the last minute. I simply cannot afford to be taking days off work. Tried to reschedule only to find out that it would be yet another week. I’m not going to wait two weeks to have something repaired/replaced when other companies can do it much sooner. I’ve now closed my account with this company and will never waste any more time with them again.”

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Posted 5 days ago

“Good price easy to talk to and professional.”

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Posted 5 days ago

“Took insurance for repairs etc., for Indesit washing machine approx 2 years ago,but this year,when ringing company to ask for engineer to call,unable to get a human voice,just message to report "online"!!!! Although I use a tablet for e_mails etc., I Was incandescent with anger/frustration as iam technophobic @ 79 years old,and,FORTUNATELY,I have a brilliant son in law,who came to the rescue,sorted an appointment for next day,(between 7..00am-1.00pm)and a very nice engineer arrived 9.10am,and fixed machine..which I was very happy with efficient service,but how does a person,elderly with No-one to help,get service with no Internet?????thankyou.”

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Posted 5 days ago

“made an appointment & tech never showed. called d&g & they recheduled. tech showed up on another day anyway. said that supervisor is availble 24 hours later? no one helps to rectify situation. they are using a 1 star company for this repair”

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Posted 5 days ago

“Easy and good value”

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Posted 5 days ago

“Repair man arrived on time and was very friendly and informative. Repair completed satisfactorily in a reasonable timescale.”

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Posted 5 days ago

“You fixed my washer & my tumble dryer, brilliant.”

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Posted 5 days ago

“New Washing machine installed in half an hour.Old one taken away. No mess left.”

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Posted 5 days ago

“Very quick response, engineer knew exactly what was wrong and fixed it very quickly, no fuss”

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Posted 5 days ago

“Excellent service , my machine was unfixable, and I had a replacement within seven working days.”

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Posted 5 days ago

“Fantastic service, replaced the faulty unit in a couple of days and re-newed my insurance automatically.”

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Posted 5 days ago

“Excellent service and it true if they can’t fix it the supply a new one thank you”

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Posted 6 days ago

“Excellent service”

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Posted 6 days ago

Thank you for your fantastic review! We’re so glad to hear that you found our service excellent. It’s always our aim to provide a seamless experience for our customers. Your satisfaction means everything to us, and we truly appreciate your feedback. If you ever need assistance in the future, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 6 days ago

“Been with D&G for many years and am still surprises at how easy, quick and simple it was for me to get a new replacement fridge. Did not take long at all to have it delivered. Am extremely happy with the service I have and hopefully always will receive.”

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Posted 6 days ago

Thank you for your wonderful review, Chem! We're thrilled to hear that you found the process of getting a replacement fridge so easy and efficient. It's fantastic to know that our service continues to meet your expectations after all these years. If there's ever anything more we can do for you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 6 days ago

Domestic and General is rated 2.3 based on 834 reviews