Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I find your agents very helpful and polite”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Carole! We’re delighted to hear that you found our agents to be helpful and polite. Your positive feedback means a lot to us and encourages our team to continue providing excellent service. If you ever need anything else, we’re here to help! Many thanks, The Domestic & General Team

Posted 2 weeks ago

“Speed of repair, ease of reporting fault process.”

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Posted 2 weeks ago

Thank you so much for your fantastic review, Melvina! We're thrilled to hear that you found the speed of repair exceptional and the fault reporting process easy. Making sure your experience is seamless is a priority for us, and your feedback truly motivates our team. Should you need any further assistance in the future, don't hesitate to reach out! Many thanks, The Domestic & General Team

Posted 2 weeks ago

“THE ENGINEER CALLED USING HIS COMPUTER HE SAID THERE WAS NOTHING WRONG WITH THE MACHINE WHICH MADE A LOUD BONKING NOISE WHEN IN USE. the machine is still making a loud noise when spinningwhere do I go from here”

Helpful Report

Posted 2 weeks ago

We’re truly sorry to hear about the ongoing issues with your machine, Janet. It must be incredibly frustrating to still have the loud noise after the engineer's visit. Your comfort and satisfaction are our top priorities, and we want to resolve this for you as quickly as possible. We have sent you a private message on where to go from here. Thank you for your patience, and we look forward to helping you. Many thanks, The Domestic & General Team

Posted 2 weeks ago

“I’ve had great service and quick repairs completed with L & G insurance on white goods Too many phone calls and messages trying to get me to cover other items. If I need it I’ll ask for it myself don’t need to try and sell it to me”

Helpful Report

Posted 2 weeks ago

Thank you for your review! We're delighted to hear that you experienced great service and quick repairs with us. We understand your feedback regarding the number of calls and messages about additional coverage, and we appreciate you bringing this to our attention. Your preferences are important to us, and we'll do our best to ensure a more tailored experience in the future. If you ever need support again, feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The engineer was quick he knew exactly what was wrong with the machine. Was polite and clean up after his self.”

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Posted 2 weeks ago

Thank you for your fantastic review, Kim! We're delighted to hear that the engineer was quick and efficient in identifying the issue with your machine. It's great to know he was polite and left everything tidy after the job. We truly appreciate your feedback! If you need any further assistance in the future, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“It’s been over three months. I’m still waiting for my parts to arrive for my American style Haier frige very bad customer service.”

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Posted 2 weeks ago

We're really sorry to hear about your experience with the parts for your Haier fridge. Waiting for so long can be incredibly frustrating, and we understand how important it is to have a working appliance in your home. We want to resolve this for you as swiftly as possible. Please check your messages for our follow-up, and we'll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very easy to book appointment. Able to get next day appointment. Engineer very good and resolved problem.”

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Posted 2 weeks ago

Thank you for your fantastic review, Anthony! We're delighted to hear that booking your appointment was a breeze and that you could get a next-day visit. It's also great to know that our engineer was able to resolve your issue efficiently. Your satisfaction means the world to us! If you ever need our assistance again, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“great friendly service, nice engineer.”

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Posted 2 weeks ago

Thank you for your lovely review, Tracey! We're so glad to hear that you experienced friendly service and appreciated our engineer. Your satisfaction means the world to us, and we’re here for you whenever you need assistance. Many thanks, The Domestic & General team

Posted 2 weeks ago

“All good, product, staff and prompt delivery.”

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Posted 2 weeks ago

Thank you for your fantastic review, Hil! We’re thrilled to hear that you had a positive experience with our product and staff, and that delivery was prompt. Your satisfaction is incredibly important to us, and your kind words motivate our team to keep delivering great service. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My problem was dealt with very quickly and professionally. The man who handled my call was helpful and clearly explained all the necessary rules and regulations relating to my enquiry.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re delighted to hear that your enquiry was handled quickly and professionally. Our team always aims to provide clear explanations and helpful support, so it’s wonderful to know that we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“That so concerned about your customers and that you you are fast on replacement if needed and the customer service are very pleasant to talk to p.s really that's all i say”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Kenneth! We're delighted to hear that you felt well cared for and appreciated the fast replacement service. Our customer service team strives to provide a pleasant experience, and it's fantastic to know that resonated with you. If you need anything else in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you so much for your wonderful review, James! We're delighted to hear that you experienced excellent service. Providing our customers with the best possible experience is what we strive for, and your feedback truly inspires our team to keep delivering. If you need any assistance in the future, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Iam very happy with the service and staff are so polite I will recommend them to every one It gives u peace that u don’t hv to worry about any appliances they been taken care off”

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Posted 2 weeks ago

Thank you for your wonderful review, Naz! We're delighted to hear that you're happy with our service and that our staff made a positive impression. It's great to know that you feel at ease knowing your appliances are well taken care of. Your recommendation means the world to us! If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Service is great but every year the prices go up until it becomes cheaper to buy a new appliance”

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Posted 2 weeks ago

Thank you for your feedback, Phil! We're glad to hear you find our service great. We understand that price increases can be frustrating, and we constantly review our offerings to provide the best value. Your comments help us improve, so thank you for sharing your thoughts. If you have any further questions or need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Friendly and competent engineer”

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Posted 2 weeks ago

Thank you for your wonderful review, Jimmy! We're delighted to hear that our engineer provided friendly and competent service. It's always our aim to ensure you're well taken care of, and your feedback confirms we're on the right track. If you ever need help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always happy with the after sales maintenance of my appliances. As always Engineer arrived on time, let me know when he was on his way. Got my appliance working and stopped all the rattling Air flow now perfect so saving money on drying clothes.”

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Posted 2 weeks ago

Thank you for your wonderful review, Marianne! We're delighted to hear that you were pleased with the engineer's timely arrival and efficient service. It's great to know your appliance is now working perfectly and helping you save on drying costs. We truly appreciate you taking the time to share your experience, and we're always here to help if you need anything in the future! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to book a call out and very good technicians .”

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Posted 2 weeks ago

Thank you for your fantastic review, Jon! We're delighted to hear that you found it easy to book a call-out and that our technicians provided great service. Your feedback truly means a lot to us, and we’re here whenever you need further assistance. Many thanks, The Domestic & General team

Posted 2 weeks ago

“The problem of our fridge freezer was rectified but unfortunately took several weeks to repair due to parts being out of done and specific engineers not being available to carry out the repair”

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Posted 2 weeks ago

Thank you for your feedback! We’re happy to hear that your fridge freezer issue was resolved, but we sincerely apologize for the extended wait time due to parts availability and engineer scheduling. We understand how important it is to have your appliances running smoothly and appreciate your patience throughout the process. If you need any further assistance, please do not hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“A good company but you have have a strong discussion with them if you make claim, other than that a very prompt service.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We're glad to hear that you find us a good company and that you experienced prompt service. We understand that discussions regarding claims can sometimes be a bit challenging, and we appreciate your patience in those situations. Your insights help us improve our service, and we're here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“It is very good service on the phone and came out with in two days”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you received good service over the phone and that we were able to come out to you within two days. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, just give us a shout! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews