Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 838 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Easy to book a repair but everything else just felt hard work. Engineers from different companies with no previous history notes meant the problem took 4 months to resolve. Options for a replacement weren’t what I would have chosen and I’ve ended up with an item I wouldn’t have brought.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. We’re glad to hear that booking a repair was easy, but we sincerely apologize for the challenges you faced with the engineers and the duration it took to resolve the issue. Your frustration is completely understandable. We always aim to offer the best possible options, and we regret that the replacement didn’t align with your preferences. Please rest assured that your feedback is valuable to us, and we will work towards improving our service to avoid similar situations in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“The only thing that would have made it 5 stars if they took the washing machine away..I didn't mid plumbing it in but had to pay someone to come collect it to take old machine away”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We appreciate your input regarding the collection of your old washing machine. We understand how convenient it would be to have that taken care of as part of the service, and we’re always looking for ways to improve the experience for our customers. If you have any further thoughts or need assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Many thanks”

Helpful Report

Posted 3 weeks ago

Thank you so much for your positive feedback, Etu! We really appreciate your encouraging words. It's wonderful to know that you were satisfied with our services. If there's anything else we can assist you with, please feel free to reach out anytime. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Very efficient, fast and professional…great customer service. Didn’t have any problems or issues at all. Would definitely recommend.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review, C.S! We're delighted to hear that you found our service efficient and professional. It's wonderful to know that you had a smooth experience without any issues. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Domestic and General

Posted 3 weeks ago

“The whole process from finding out my washing machine was not fit to fix to making a claim to choosing a replacement and getting it delivered was so simple quick and hassle free even when we had a question it was answered promptly and professionally top quality service”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review, Julieann! We're delighted to hear that your entire experience with us was seamless and hassle-free. Providing quick and professional support is what we strive for, and it's great to know we met your expectations. If you need any further assistance or have more questions, please don’t hesitate to get in touch. Warm regards, Team Domestic and General

Posted 3 weeks ago

“A brilliant service, very professional, highly recommended, thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're delighted to hear that you found our service brilliant and professional. Your recommendation means a lot to us, and we're here to help whenever you need assistance in the future. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I am extremely disappointed with the service received under our Domestic & General protection plan, taken out via John Lewis. While the engineer who attended three separate times was professional and courteous, he was unable to resolve the issue with our relatively new fridge freezer. This meant taking three days off work, which has had a real financial impact on us. Despite the fault not being ours, we’ve been issued with a credit note that is not equal to the value of the original appliance. To make matters worse, the specific four door fridge freezer model we carefully chose after thorough research is no longer available at John Lewis, yet it is still available elsewhere (Currys). Domestic & General’s refusal to offer a cash alternative has left us unable to replace our appliance like for like. We are having to compromise on both style and function due to your inflexibility. We feel mis sold this policy. Had it been made clear that we could be left with a partial credit and no option for a direct replacement or refund, we would never have taken it out. It was presented as a product that would protect us from exactly this kind of outcome, and it has failed to do so. We will be left out of pocket, without the appliance we want, and extremely frustrated. We are still looking for a resolution but received a standard complaint letter response. The policy offered through Currys is now better than the one we were sold, which adds insult to injury. This has been a poor experience from start to finish, and I would not and will not be recommending Domestic & General protection to anyone. I will be actively discouraging others from purchasing this cover, which offers no real security when things go wrong.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to express your concerns, Georgie. We’re genuinely sorry to hear about the disappointment you've faced with our service and the resulting financial implications. It’s concerning to know that we haven’t met your expectations, especially when you carefully chose your appliance. We understand how frustrating it is not to be able to replace your fridge freezer like for like, and we apologize for any confusion regarding the terms of your protection plan. Your feedback is invaluable and highlights areas where we need to improve our communication and the customer experience. Though we can't offer a cash alternative, we truly want to help you find a satisfactory resolution. Please check your personal email so we can get you satisfactory resolution. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I called to have my side by side whirlpool ref freezer light replaced on Thursday may 8. Appt for thirteenth, then changed for 15th. I notified comp now frig light out too. Tech came sev hours before appt which was fine and told me they stopped making the part and it's on back order. I called comp. Said maybe 3 weeks to come in for a 7 yr old unit. Why was part not available. They knew make and model. Why insure if you can't fix something. What if unit was not working g. 7 yrs is not ancient”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your experience, Sheila. We sincerely apologize for the frustration you encountered with the light replacement and the lack of part availability. It's understandable that this situation is disappointing, especially with a unit that’s not particularly old. We strive to ensure that we can support our customers with timely repairs and parts availability, and your feedback highlights important areas for us to improve. Please know that we’re committed to doing better and ensuring your appliances are taken care of. If you have any further concerns, please feel free to reach out to us directly. Warm regards, Team Domestic and General

Posted 3 weeks ago

“friendly care and easy approach & kept promise”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback! We're delighted to hear that you found our team friendly and that we were able to keep our promises to you. Your satisfaction means a lot to us, and we're always here to help with any future needs you may have. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Everything very good 👍 excellent service thanks,”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Afzal! We're delighted to hear that you found our service to be excellent. Your satisfaction means the world to us, and we truly appreciate your kind words. If you ever need anything in the future, please feel free to reach out! Warm regards, Team Domestic and General

Posted 3 weeks ago

“Excellent service new washing machine ordered and delivered in 36hrs.Old machine out new one in and connected and working 25mins.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Robert. We're thrilled to hear that your new washing machine was ordered and delivered so quickly. Your comments are invaluable as we continuously strive to enhance our services. If there's anything more you'd like to share, please reach out to us directly. Warm regards, Team Domestic and General

Posted 3 weeks ago

“After my tv stopped working, was told tv was gonna be replaced, the tv’s offered to me we not the same brand as the one I had, I had a Sony TV so was expecting a like for like SONY tv, so I had to pay extra to get a SONY tv, miss sold cover policy”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear that the process of replacing your TV did not meet your expectations. We understand how important it is to have a like-for-like replacement. We appreciate your feedback regarding the cover policy and will certainly look into how we can improve our communication in these situations. Your experience is important to us, and we want to ensure our customers feel supported throughout the process. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Whilst I’m happy that they have replaced my washing machine there was no option to have it fitted which meant I’ve had to employ a kitchen fitter to get it fitted into my kitchen”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear that your washing machine was replaced, but we apologize for the inconvenience caused by not having fitting options available. We understand how frustrating it can be to arrange for a kitchen fitter independently, and we appreciate your input on this matter. Your experience is valuable to us, and we will certainly consider it as we work on enhancing our services. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Great service”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback, Harish! We're delighted to hear that you experienced great service. It's our goal to ensure our customers have a positive experience, and it's wonderful to know we achieved that for you. If there's anything more we can do for you, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I had an issue with my washing-drier making and it was irreparable. I am glad I had D+G insurance who fully cover the cost for a new one”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Ivan! We're delighted to hear that our insurance was able to assist you in securing a new washing-drier. It's always our goal to provide peace of mind, and we’re glad we could help in this situation. If you have any further questions or need assistance in the future, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Paid insurance for over 5 years to be told installation & recycling wasn't included. I had originally ordered all Zanussi appliances but was not given the choice to have like for like. This made it difficult for installation as shelves had to be rearranged & it was a total hassle 😑 so for future rethink has put me off taking out the cover. To top it all the premiums went up every year.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your thoughts, Sarah. We’re sorry to hear that there were misunderstandings regarding your insurance coverage and the installation process. Your experience is important to us, and we understand that not receiving the appliances you expected can create unnecessary hassle. We continuously strive to improve our service and offerings, and your feedback regarding the rising premiums and installation challenges will definitely help us in that regard. If you have any further concerns or suggestions, please do not hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Great choice of replacement washing machines prompt delivery took old machine away connected new machine. Engineer very knowledgeable would highly recommend Domestic and General.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you found the right replacement washing machine and enjoyed a seamless delivery experience. It's great to know our engineer was able to assist you effectively. We truly appreciate your recommendation! If you ever need assistance in the future, feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I must admit I've the process of setting up my policy we with D&g very confusing, doesn't seem to be a joined up process so had to ring to establish the situation”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Phil. We're sorry to hear that you found the process of setting up your policy confusing. We strive to make it as smooth as possible, and your experience is important to us. We appreciate your patience in reaching out for clarification, and we will work on improving our communications to ensure a more seamless experience in the future. If you have any further questions or need assistance, please don't hesitate to get in touch. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“Tumble dryer stopped working but it was covered by DG insurance and they changed it for a new model no hassle. Delivered within a week and now ready for the next wash load to be dried.”

Helpful Report

Posted 1 month ago

Thank you for your amazing review. We’re delighted to hear that your tumble dryer replacement was hassle-free and that we were able to deliver a new model to you promptly. It’s great to know you’re all set for your next wash load! If you need any further assistance in the future, please feel free to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“Very happy with D&G, got lots of items insured with them and always been brilliant! My dryer recently stopped working fully and they came out within a few days, couldnt be fixed so they sent a replacement within the same week. Booking was very easy and customer service was lovely. Highly recommend this company!”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Faye! We’re thrilled to hear that your experience with us has been brilliant and that we could quickly assist with your dryer issue. It's great that our booking process was seamless and that our customer service team left a positive impression on you. If you ever need further assistance or have any questions in the future, don’t hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 2.3 based on 838 reviews