Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited a whole month and still my dishwasher has not been delivered. If it doesn't fit, there is no way I am going to be able to return it as I'm going away. Awful experience. I have wasted an enormous amount of money insuring my kitchen appliances. This is so disappointing. I do not recommend anyone who, like me, lives offshore on a uk island to use D&G. I have cancelled all my policies.”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience, Caroline. We understand how disappointing it is to wait for your dishwasher and to feel unsure about the return process, especially when living offshore. Your frustration is completely valid, and we know how important it is to have reliable service. We take your feedback seriously and will work on improving our delivery processes to better support customers in your situation. We appreciate you expressing your concerns and hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 6 days ago

“Every thing upto date and good respound”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! We’re thrilled to hear that you found everything up to date and that our responses met your expectations. Your support inspires us to continue providing the best service we can. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 6 days ago

“Fast service in replacing washing machine that could not be repaired”

Helpful Report

Posted 1 week ago

Thank you for your positive feedback, Hippo! We’re thrilled to hear that you experienced fast service with your washing machine replacement. Your satisfaction is our priority, and it’s always great to know when we hit the mark. If you need any further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“Quick to schedule an engineer and efficient at replacing our old appliance. Particular shout out for the lady who helped me chose from an overwhelming array of different fridge/freezer.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that you found our scheduling quick and our engineer efficient in replacing your old appliance. A special shout out to our wonderful team member who helped guide you through the fridge/freezer options—it's great to know she made the experience less overwhelming for you! If you need any further assistance, we're always here to help! Many thanks, The Domestic & General team

Posted 6 days ago

“Fixed promptly and effectively”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that your issue was fixed promptly and effectively. Your satisfaction is our top priority, and feedback like yours truly motivates us to keep up the great work. If you need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“No good ,they didn’t sort out”

Helpful Report

Posted 1 week ago

We’re really sorry to hear that your concerns weren't addressed, Carmen. It's disappointing to hear that you didn’t receive the support you were hoping for. We strive to provide our customers with effective resolve, and it’s clear that this experience fell short. Your feedback is vital and will help us improve our service in the future. Thank you for your understanding, and we hope to make things right. Many thanks, The Domestic & General team

Posted 6 days ago

“Poor choice of replacement models, first scheduled delivery didn’t happen and I spent best part of an hour on phone being passed between insurers, manufacturers and delivery company. Installer didn’t know how to solve a problem on installation, neighbour who is a plumber had to sort. Won’t be insuring any of my appliances with D&G again.”

Helpful Report

Posted 1 week ago

We’re really sorry to hear about the challenges you faced with your replacement process and installation. It’s frustrating when expectations are not met, and we understand how much time and effort this took on your part. Your feedback about the communication and the installer’s support is invaluable, and we take it seriously as we strive to improve our services. We appreciate your patience as we work through these issues and aim to provide a better experience for our customers in the future. Many thanks, The Domestic & General team

Posted 6 days ago

“Delivery of replacement tumble dryer seems to be ok and no problems as yet unlike first one”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're pleased to hear that the delivery of your replacement tumble dryer went smoothly. It's great to know that you're having a better experience this time around. If you have any further questions or need assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“Could not fault the two guys that came done and dusted in about ten minutes”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic review, C! We're thrilled to hear that our team was efficient and able to complete the job quickly. Your positive feedback motivates us to keep delivering excellent service. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“Unable to fix the washing machine so a brand new one was provided. Wonderful service. Very pleasant delivery man. Thank you so much.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that you received a new washing machine and that our service met your expectations. Our team always aims to provide a pleasant experience, and your feedback is greatly appreciated. If you need any further assistance in the future, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“Get to replace washer dryer shame it was not installed”

Helpful Report

Posted 1 week ago

“Just a little bit slow getting a engineer out ans a replacement fridge/freezer. Nearly 2 weeks shopping daily”

Helpful Report

Posted 1 week ago

“Great service from D&G, would recommend them to anyone. My cooker was irrepairable and was replaced within 14 working days of it being found faulty.”

Helpful Report

Posted 1 week ago

“Quick repair process and speedy replacement details. Fast delivery”

Helpful Report

Posted 1 week ago

“I used the app to book appointment, which was easy. Engineer came out and within 4 hours i had been contacted to offer me a replacement. Which I chose and arrived when I wanted it to. Excellent service this really does give customers peace of mind today when new products are so expensive.”

Helpful Report

Posted 1 week ago

“Poor initial response. Then offered replacement but had to pay for removal and installation. When querying costs of cover got poor unhelpful response.”

Helpful Report

Posted 1 week ago

“I was extremely with the service and the quick delivery of my brand new product.”

Helpful Report

Posted 1 week ago

“Apart from the exchange of replacement machine due to unable to repair went very smoothly!! It just l was left for nearly 2 weeks usable to do main washing as lm disabled l had to rely on my husband taking washing to laundry or my daughter 's to wash although much appreciated but all sorted now shame we had to wait for over 10 days !!!”

Helpful Report

Posted 1 week ago

“Good customer service when needing a replacement tumble dryer. No charge except for taking the old one away Good choice of replacements, delivered ahead of expected time, looks great 👍”

Helpful Report

Posted 1 week ago

“I found that d&g dealt very quickly on resolving the problem with my washing machine I could not have asked for more.”

Helpful Report

Posted 1 week ago

Domestic and General is rated 2.7 based on 1,082 reviews