Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive”

Helpful Report

Posted 1 day ago

We’re truly sorry to hear that you found our services to be expensive, and we understand how important it is for you to feel you’re getting good value. Your feedback is important to us, and we continually strive to ensure our offerings are both competitive and transparent. We appreciate your thoughts and will take them into consideration as we work to improve our services. Thank you for sharing your experience with us. Many thanks, The Domestic & General team

Posted 1 day ago

“Staff giving incorrect information and being incredibly unhelpful”

Helpful Report

Posted 1 day ago

We’re truly sorry to hear that you encountered incorrect information and found our staff unhelpful. We understand how frustrating this can be when you're seeking assistance. Your feedback is invaluable to us, and we are committed to improving our support and ensuring our team is well-informed to better assist our customers in the future. We truly appreciate you bringing this to our attention. Thank you for your understanding. The Domestic and General Team

Posted 1 day ago

“Poor choice of replacement models, first scheduled delivery didn’t happen and I spent best part of an hour on phone being passed between insurers, manufacturers and delivery company. Installer didn’t know how to solve a problem on installation, neighbour who is a plumber had to sort. Won’t be insuring any of my appliances with D&G again.”

Helpful Report

Posted 1 week ago

We’re really sorry to hear about the challenges you faced with your replacement process and installation. It’s frustrating when expectations are not met, and we understand how much time and effort this took on your part. Your feedback about the communication and the installer’s support is invaluable, and we take it seriously as we strive to improve our services. We appreciate your patience as we work through these issues and aim to provide a better experience for our customers in the future. Many thanks, The Domestic & General team

Posted 5 days ago

“On telephoning to explain that the freezer drawers they sent are the wrong ones for the 3rd time, I requested an engineer to actually come in order to see the freezer so that they can send the correct ones. The D & G person said that they will note this down and I have heard nothing since. So I guess it'll be yet another phone call to them yet again to try and get this right”

Helpful Report

Posted 1 week ago

We're truly sorry to hear about the repeated issues with your freezer drawers and the lack of follow-up. We understand how frustrating this must be, especially when trying to get things resolved with multiple calls. Your experience is important to us, and we will take your feedback seriously to ensure better communication moving forward. We appreciate your patience as we work to get this sorted out for you. Many thanks, The Domestic & General team

Posted 5 days ago

“Initial call was great, got me set up for my washer and dryer. The repair was done quickly on my washer. But then constantly bombarded with add on sales, insurance etc etc even after saying numerous times i dont need anymore cover, ive already got house insurance still got called. So ended up blocking the number as sick of the harassment”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Lisa. We’re really sorry to hear that you felt overwhelmed by our follow-up calls after your repair. It's important for us to respect our customers' preferences, and we truly apologize for not meeting that expectation in your case. We appreciate your input, and we’ll ensure your preferences are noted moving forward to avoid any further inconvenience. We hope to have the chance to provide you with a better experience in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“My appliance was damaged when arrived the paint had faded and there was a dent at the top as my delivery was running late it came after 5. I tried to call the relevant department but they had closed I was told not to plug it in by the driver until I had spoke to someone I did speak to someone who told me the supervisor said I was to plug it in due to my sons medication needed storing I’ve been expecting a call to correct the problem and 6 days later still waiting”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re truly sorry to hear about the damage to your appliance and the issues with our delivery service. Your frustrations are understandable, especially given the importance of your son’s medication. We strive to provide the best service possible, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and are committed to resolving the situation as quickly as we can. We have contacted you privately so we can quickly take care of your issue! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Had to call as replacement options were limited. More found after I called but majority were not an option. Replacement located, RRP on Google approx £300. But to install and to take away old fridge i would have to pay. My annual premium is over £700. I hardly ever call, thankfully my appliances have lasted. Overall conclusion is that D&G offering is not value for money”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re genuinely sorry to hear that your experience with our replacement options wasn’t satisfactory. We understand how frustrating it can be when the choices seem limited, especially when considering the installation and disposal costs. Your concerns about value for money are important to us, and we appreciate you highlighting this issue. We’re always looking for ways to improve our service and provide better solutions for our customers, and your input is invaluable in that process. Many thanks, The Domestic & General team

Posted 3 weeks ago

“An immoveable delivery time for the replacement item between 6am and 8am on a Sunday morning was not what I expected. Even then, they didn't arrive until 7.30am.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're sorry to hear about your early morning delivery experience and the delay you encountered. We understand that a delivery window like that can be quite inconvenient, especially on a Sunday. Your frustrations are completely valid, and we appreciate you bringing this to our attention. We're continuously working to improve our services and ensure a better experience for our customers in the future. If there's anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I feel the delay in delivery was far too long. You can order an item and get it the next day but this was to take nearly a week. They then send an inexperienced delivery man despite being told that it needed to go up a flight of stairs. The next date was again 5 days later. They turn up and were again reluctant to take it up a flight of stairs. However this time they did when I threatened to call d&g. Their attitude was not good either because of this.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, Brian. We sincerely regret the delays and the issues you experienced with our delivery service. It's clear we didn’t meet your expectations, and we appreciate you bringing this to our attention. We understand how important timely and efficient delivery is, especially in situations like yours. Your concerns regarding the delivery personnel and their attitude are valid, and we will take them into account as we strive to improve our services. We hope to restore your trust in us for any future needs. Many Thanks, The Domestic & General Team

Posted 4 weeks ago

“Customer service was very poor, too many phone calls and too difficult to speak to anyone. Delivery ok, shame it didn’t include plumbing in.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear about your experience with our customer service and understand how frustrating it can be to navigate through multiple calls. Your concerns are important to us, and we are constantly looking for ways to improve our communication. Regarding the delivery, we appreciate your input about the plumbing service not being included. We strive to offer a comprehensive experience, and your comments will help us enhance our services in the future. We are here to assist you and ensure that your concerns are addressed. Many thanks, The Domestic & General team

Posted 3 weeks ago

“My washer dryer was serviced many times including drum replacement. In the end it was written of and all the "similar specs" options I was given was far lower and price and specs. The best options that I had was specified as upgrade and I had to pay extra for it. I the end the brand and model I selected have extended manufacturer waranty of 5 years if purchased in the shop, but because it is a replacement I have only 2 years. No bother, if it brakes after manufacturer waranty just will buy a new one, no point of insurance”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your thoughts, Daniel. We’re truly sorry to hear about your experience with the replacement process and the concerns you have regarding your warranty options. It’s understandable to feel frustrated when expectations aren’t met, especially with something as important as your appliances. We appreciate your feedback as it helps us improve our services. While we strive to offer the best possible solutions for our customers, it’s clear we need to do better in your case. If there's anything further we can assist you with to make this right, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“D&G have been taking the money to insure my coffee machine and when it broke down and multiple phone calls later they found they couldn't get it repaired! Hence they had to replace it with a new one. I'm not impressed with their service too much hassle.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear about the hassle you experienced with your coffee machine claim. It's frustrating when things don't go as planned, especially when you've been paying for a service. We strive to make the claims process as smooth as possible, and we appreciate you bringing this to our attention. We're committed to improving our service, and your input is essential in helping us achieve that. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I have 4 appliances covered and every year the cover prices goes up. There is no incentive for loyal customers.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We understand your concerns about the rising costs of cover and appreciate your loyalty as a valued customer. We're sorry to hear you feel there are no incentives for long-term customers like yourself. We always aim to provide the best service and value for our customers, and we're continually working to improve. If you have any specific suggestions or concerns, we invite you to reach out to us directly. Warm regards, The Domestic & General Team

Posted 1 month ago

“Sick and tired of getting the survey to fill in please stop sending me them”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We apologize for the inconvenience caused by the surveys. We understand that receiving multiple requests can be frustrating, and we appreciate you bringing this to our attention. We’ll look into reducing the frequency of these surveys to ensure a better experience for you moving forward. If you have any additional concerns, please feel free to reach out. Many Thanks, The Domestic & General team

Posted 1 month ago

“I called to have my side by side whirlpool ref freezer light replaced on Thursday may 8. Appt for thirteenth, then changed for 15th. I notified comp now frig light out too. Tech came sev hours before appt which was fine and told me they stopped making the part and it's on back order. I called comp. Said maybe 3 weeks to come in for a 7 yr old unit. Why was part not available. They knew make and model. Why insure if you can't fix something. What if unit was not working g. 7 yrs is not ancient”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Sheila. We sincerely apologize for the frustration you encountered with the light replacement and the lack of part availability. It's understandable that this situation is disappointing, especially with a unit that’s not particularly old. We strive to ensure that we can support our customers with timely repairs and parts availability, and your feedback highlights important areas for us to improve. Please know that we’re committed to doing better and ensuring your appliances are taken care of. If you have any further concerns, please feel free to reach out to us directly. Warm regards, Team Domestic and General

Posted 2 months ago

“After my tv stopped working, was told tv was gonna be replaced, the tv’s offered to me we not the same brand as the one I had, I had a Sony TV so was expecting a like for like SONY tv, so I had to pay extra to get a SONY tv, miss sold cover policy”

Helpful Report

Posted 2 months ago

Thank you for your review. We're sorry to hear that the process of replacing your TV did not meet your expectations. We understand how important it is to have a like-for-like replacement. We appreciate your feedback regarding the cover policy and will certainly look into how we can improve our communication in these situations. Your experience is important to us, and we want to ensure our customers feel supported throughout the process. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“Whilst I’m happy that they have replaced my washing machine there was no option to have it fitted which meant I’ve had to employ a kitchen fitter to get it fitted into my kitchen”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad to hear that your washing machine was replaced, but we apologize for the inconvenience caused by not having fitting options available. We understand how frustrating it can be to arrange for a kitchen fitter independently, and we appreciate your input on this matter. Your experience is valuable to us, and we will certainly consider it as we work on enhancing our services. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“Paid insurance for over 5 years to be told installation & recycling wasn't included. I had originally ordered all Zanussi appliances but was not given the choice to have like for like. This made it difficult for installation as shelves had to be rearranged & it was a total hassle 😑 so for future rethink has put me off taking out the cover. To top it all the premiums went up every year.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your thoughts, Sarah. We’re sorry to hear that there were misunderstandings regarding your insurance coverage and the installation process. Your experience is important to us, and we understand that not receiving the appliances you expected can create unnecessary hassle. We continuously strive to improve our service and offerings, and your feedback regarding the rising premiums and installation challenges will definitely help us in that regard. If you have any further concerns or suggestions, please do not hesitate to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“My machine wasn’t working correctly domestic and general decided to supply a replacement washer as mine was making a scratching noise would have thought I would have got a like for like machine but got a 8kg instead of a 9kg and a slower top spin plus they didn’t plumb it in and didn’t remove the other machine so I’ve still not got a correctly working washing machine paying my insurance to domestic and general I would have thought I would have a fitted working machine and not be left out of pocket having to pay someone to plumb it in and dispose of the old one It’s would be nice to get a response to this review and them to correct the situation”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced with your replacement washer and the lack of installation service. It’s important to us that our customers receive the help they need, and we understand how frustrating this situation must be for you. We would like the opportunity to resolve this for you. Please check your messages, as we've reached out to discuss how we can assist you further. Thank you for bringing this to our attention, and we look forward to making it right. Best regards, The Domestic & General Team

Posted 2 months ago

“The whole process took too long. It took over 2wweks to get an engineer. Another 2 weeks after chasing it up to get be told I need a replacement. Paid for collection , despite having AO ( install, replace and collection). Delivery guys said that they were not instructed to install. Machine still not installed 😕”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, John. We sincerely apologize for the delays you faced and the confusion regarding your installation. We understand how frustrating this situation must be, and it’s certainly not the standard of service we strive to provide. We have sent you a private email so we can better assist you. Thank you for giving us the chance to make this right. The Domestic & General Team

Posted 3 months ago

Domestic and General is rated 2.7 based on 1,082 reviews