Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from D&G but let down by the delivery team who couldn’t fit the replacement machine even though I had paid for it”

Helpful Report

Posted 1 week ago

“Did not resolve the issue. Machine is still running grossly over cycle time”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear that your issue remains unresolved, Jennifer. It’s understandably frustrating to deal with a machine that’s not functioning as it should. Your satisfaction is very important to us, and we want to help you get this sorted out. Please check your messages for our follow-up, and we will work towards a solution for you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“The guy that came to refit the door of our gas stove . Wrll it takes a lot longer to cook food in oven which means more gas used .so i font think it fits properly.”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear that the door refitting is impacting your cooking experience. It’s important to us that your appliances work efficiently and meet your needs. We completely understand how frustrating it can be when the oven isn’t performing as expected. Your feedback is crucial, and we want to ensure this gets resolved for you. Please check your messages for our follow-up, and we’ll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“This is due to my freezer being out of order for nearly 8 weeks when my wife wd pregnant and we could not meet our autistic sons needs for fresh produce and spent alot of money on take outs I felt really let down.”

Helpful Report

Posted 2 weeks ago

We're very sorry to hear about the troubles you've faced with your freezer, Stuart. It's completely understandable how challenging this situation must have been, especially with your wife’s pregnancy and your son's needs. Your experience is important to us, and we truly regret any added stress this may have caused to your family. We’re committed to improving our service and would love to find a way to make this right for you. Please check your messages for more information on how we can assist you further. Many thanks, The Domestic & General team

Posted 2 weeks ago

“When the dishwasher was written off by the engineer it then took 5 weeks to get the replacement dishwasher. Hoover cancelled the delivery 4 times stating they hadn't been given the correct address, or they couldn't find the address. When the order was put through they delivered in 2 days and found the address 1st time”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear about the delays and the issues you've faced with the delivery of your replacement dishwasher. It’s frustrating to experience multiple cancellations, and we understand how important it is to have your appliances functioning smoothly. We appreciate your feedback regarding the delivery process, as it helps us improve our services. Please know that we're committed to ensuring better experiences in the future. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 2 weeks ago

“I’ve been a D&G customer for over 3 years with 10+ appliances insured. When my washing machine broke on August 15, I had to spend £60 at the laundrette — and will need to do it again due to delays. I spoke to a representative named Nadeem who was incredibly rude, interrupted me constantly, refused to log a complaint, and showed no care for my financial or health situation. Luckily, I later spoke to Charlene Slindile Mabaso who completely turned the experience around. She listened, was respectful, and actually tried to help. Charlene is the only reason I didn’t cancel all my policies with D&G that day. I’m now waiting for a proper response and compensation. If not, I will be switching providers. Disappointed in D&G overall — they need more staff like Charlene. Adil Khan”

Helpful Report

Posted 3 weeks ago

Hello Adil, We’re truly sorry to hear about the experience you had with our service. It’s unfortunate that you had to encounter rudeness from a representative, and we sincerely apologize for the frustration this caused, especially during a difficult time for your household. We're thrilled to hear that Charlene was able to make a positive difference for you. Your feedback is vital, and we will use it to ensure our staff receives the necessary support and training. Thank you for your patience and loyalty throughout these years. Many thanks, The Domestic & General team

Posted 3 weeks ago

“The engineer who identified the issue was fine and he ordered the necessary part. What wasn't fine was the complete lack of communication. I wasn't kept informed as to how long delivery would be. After 2 weeks of silence and several phone calls (at least 7!) to reach a human, I was told the part was out of stock and I would better off ordering it myself. I didn't mind this, but why wasn't I told this earlier? Phoned Beko who said the part was in fact in stock and it was delivered in 2 days!! Lack of communication and co-ordination is awful.”

Helpful Report

Posted 1 month ago

Hello, We apologize for the lack of communication you experienced regarding your part order. It’s frustrating to feel left in the dark, especially after speaking with multiple representatives without receiving timely updates. We understand how important clarity and coordination are in these situations, and it’s disappointing to hear that we fell short. Thank you for bringing this to our attention. Your feedback is invaluable and will help us improve our processes. We want to ensure that you receive the service you deserve in the future. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Constantly pestering, daily phone calls to reinsure or insure another appliance, nothing I said seemed to satisfy them, no is never no! Patronising engineer; fancy being told at 40 I don’t know how to use a washing machine! Cancelled, I’d rather just buy a new one.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your recent experience with us. It's disheartening that you felt you were being pressured and that our communication fell short. We strive to provide support, not to frustrate our customers, and we're genuinely sorry if our approach felt patronizing. Your feedback is invaluable, and we will ensure it is taken seriously as we work to improve our service. We appreciate your decision to reach out, and we hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very expensive”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear that you found our services to be expensive, and we understand how important it is for you to feel you’re getting good value. Your feedback is important to us, and we continually strive to ensure our offerings are both competitive and transparent. We appreciate your thoughts and will take them into consideration as we work to improve our services. Thank you for sharing your experience with us. Many thanks, The Domestic & General team

Posted 1 month ago

“Staff giving incorrect information and being incredibly unhelpful”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear that you encountered incorrect information and found our staff unhelpful. We understand how frustrating this can be when you're seeking assistance. Your feedback is invaluable to us, and we are committed to improving our support and ensuring our team is well-informed to better assist our customers in the future. We truly appreciate you bringing this to our attention. Thank you for your understanding. The Domestic and General Team

Posted 1 month ago

“Poor choice of replacement models, first scheduled delivery didn’t happen and I spent best part of an hour on phone being passed between insurers, manufacturers and delivery company. Installer didn’t know how to solve a problem on installation, neighbour who is a plumber had to sort. Won’t be insuring any of my appliances with D&G again.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the challenges you faced with your replacement process and installation. It’s frustrating when expectations are not met, and we understand how much time and effort this took on your part. Your feedback about the communication and the installer’s support is invaluable, and we take it seriously as we strive to improve our services. We appreciate your patience as we work through these issues and aim to provide a better experience for our customers in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“On telephoning to explain that the freezer drawers they sent are the wrong ones for the 3rd time, I requested an engineer to actually come in order to see the freezer so that they can send the correct ones. The D & G person said that they will note this down and I have heard nothing since. So I guess it'll be yet another phone call to them yet again to try and get this right”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about the repeated issues with your freezer drawers and the lack of follow-up. We understand how frustrating this must be, especially when trying to get things resolved with multiple calls. Your experience is important to us, and we will take your feedback seriously to ensure better communication moving forward. We appreciate your patience as we work to get this sorted out for you. Many thanks, The Domestic & General team

Posted 1 month ago

“Initial call was great, got me set up for my washer and dryer. The repair was done quickly on my washer. But then constantly bombarded with add on sales, insurance etc etc even after saying numerous times i dont need anymore cover, ive already got house insurance still got called. So ended up blocking the number as sick of the harassment”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Lisa. We’re really sorry to hear that you felt overwhelmed by our follow-up calls after your repair. It's important for us to respect our customers' preferences, and we truly apologize for not meeting that expectation in your case. We appreciate your input, and we’ll ensure your preferences are noted moving forward to avoid any further inconvenience. We hope to have the chance to provide you with a better experience in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“My appliance was damaged when arrived the paint had faded and there was a dent at the top as my delivery was running late it came after 5. I tried to call the relevant department but they had closed I was told not to plug it in by the driver until I had spoke to someone I did speak to someone who told me the supervisor said I was to plug it in due to my sons medication needed storing I’ve been expecting a call to correct the problem and 6 days later still waiting”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re truly sorry to hear about the damage to your appliance and the issues with our delivery service. Your frustrations are understandable, especially given the importance of your son’s medication. We strive to provide the best service possible, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and are committed to resolving the situation as quickly as we can. We have contacted you privately so we can quickly take care of your issue! Many thanks, The Domestic & General team

Posted 2 months ago

“Had to call as replacement options were limited. More found after I called but majority were not an option. Replacement located, RRP on Google approx £300. But to install and to take away old fridge i would have to pay. My annual premium is over £700. I hardly ever call, thankfully my appliances have lasted. Overall conclusion is that D&G offering is not value for money”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re genuinely sorry to hear that your experience with our replacement options wasn’t satisfactory. We understand how frustrating it can be when the choices seem limited, especially when considering the installation and disposal costs. Your concerns about value for money are important to us, and we appreciate you highlighting this issue. We’re always looking for ways to improve our service and provide better solutions for our customers, and your input is invaluable in that process. Many thanks, The Domestic & General team

Posted 2 months ago

“An immoveable delivery time for the replacement item between 6am and 8am on a Sunday morning was not what I expected. Even then, they didn't arrive until 7.30am.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're sorry to hear about your early morning delivery experience and the delay you encountered. We understand that a delivery window like that can be quite inconvenient, especially on a Sunday. Your frustrations are completely valid, and we appreciate you bringing this to our attention. We're continuously working to improve our services and ensure a better experience for our customers in the future. If there's anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 2 months ago

“I feel the delay in delivery was far too long. You can order an item and get it the next day but this was to take nearly a week. They then send an inexperienced delivery man despite being told that it needed to go up a flight of stairs. The next date was again 5 days later. They turn up and were again reluctant to take it up a flight of stairs. However this time they did when I threatened to call d&g. Their attitude was not good either because of this.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Brian. We sincerely regret the delays and the issues you experienced with our delivery service. It's clear we didn’t meet your expectations, and we appreciate you bringing this to our attention. We understand how important timely and efficient delivery is, especially in situations like yours. Your concerns regarding the delivery personnel and their attitude are valid, and we will take them into account as we strive to improve our services. We hope to restore your trust in us for any future needs. Many Thanks, The Domestic & General Team

Posted 2 months ago

“Customer service was very poor, too many phone calls and too difficult to speak to anyone. Delivery ok, shame it didn’t include plumbing in.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're sorry to hear about your experience with our customer service and understand how frustrating it can be to navigate through multiple calls. Your concerns are important to us, and we are constantly looking for ways to improve our communication. Regarding the delivery, we appreciate your input about the plumbing service not being included. We strive to offer a comprehensive experience, and your comments will help us enhance our services in the future. We are here to assist you and ensure that your concerns are addressed. Many thanks, The Domestic & General team

Posted 2 months ago

“My washer dryer was serviced many times including drum replacement. In the end it was written of and all the "similar specs" options I was given was far lower and price and specs. The best options that I had was specified as upgrade and I had to pay extra for it. I the end the brand and model I selected have extended manufacturer waranty of 5 years if purchased in the shop, but because it is a replacement I have only 2 years. No bother, if it brakes after manufacturer waranty just will buy a new one, no point of insurance”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your thoughts, Daniel. We’re truly sorry to hear about your experience with the replacement process and the concerns you have regarding your warranty options. It’s understandable to feel frustrated when expectations aren’t met, especially with something as important as your appliances. We appreciate your feedback as it helps us improve our services. While we strive to offer the best possible solutions for our customers, it’s clear we need to do better in your case. If there's anything further we can assist you with to make this right, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“D&G have been taking the money to insure my coffee machine and when it broke down and multiple phone calls later they found they couldn't get it repaired! Hence they had to replace it with a new one. I'm not impressed with their service too much hassle.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're sorry to hear about the hassle you experienced with your coffee machine claim. It's frustrating when things don't go as planned, especially when you've been paying for a service. We strive to make the claims process as smooth as possible, and we appreciate you bringing this to our attention. We're committed to improving our service, and your input is essential in helping us achieve that. Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 2.9 based on 1,311 reviews