Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.31

2.3 Rating 834 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sick and tired of getting the survey to fill in please stop sending me them”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We apologize for the inconvenience caused by the surveys. We understand that receiving multiple requests can be frustrating, and we appreciate you bringing this to our attention. We’ll look into reducing the frequency of these surveys to ensure a better experience for you moving forward. If you have any additional concerns, please feel free to reach out. Many Thanks, The Domestic & General team

Posted 6 days ago

“I called to have my side by side whirlpool ref freezer light replaced on Thursday may 8. Appt for thirteenth, then changed for 15th. I notified comp now frig light out too. Tech came sev hours before appt which was fine and told me they stopped making the part and it's on back order. I called comp. Said maybe 3 weeks to come in for a 7 yr old unit. Why was part not available. They knew make and model. Why insure if you can't fix something. What if unit was not working g. 7 yrs is not ancient”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your experience, Sheila. We sincerely apologize for the frustration you encountered with the light replacement and the lack of part availability. It's understandable that this situation is disappointing, especially with a unit that’s not particularly old. We strive to ensure that we can support our customers with timely repairs and parts availability, and your feedback highlights important areas for us to improve. Please know that we’re committed to doing better and ensuring your appliances are taken care of. If you have any further concerns, please feel free to reach out to us directly. Warm regards, Team Domestic and General

Posted 3 weeks ago

“After my tv stopped working, was told tv was gonna be replaced, the tv’s offered to me we not the same brand as the one I had, I had a Sony TV so was expecting a like for like SONY tv, so I had to pay extra to get a SONY tv, miss sold cover policy”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear that the process of replacing your TV did not meet your expectations. We understand how important it is to have a like-for-like replacement. We appreciate your feedback regarding the cover policy and will certainly look into how we can improve our communication in these situations. Your experience is important to us, and we want to ensure our customers feel supported throughout the process. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Whilst I’m happy that they have replaced my washing machine there was no option to have it fitted which meant I’ve had to employ a kitchen fitter to get it fitted into my kitchen”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear that your washing machine was replaced, but we apologize for the inconvenience caused by not having fitting options available. We understand how frustrating it can be to arrange for a kitchen fitter independently, and we appreciate your input on this matter. Your experience is valuable to us, and we will certainly consider it as we work on enhancing our services. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Paid insurance for over 5 years to be told installation & recycling wasn't included. I had originally ordered all Zanussi appliances but was not given the choice to have like for like. This made it difficult for installation as shelves had to be rearranged & it was a total hassle 😑 so for future rethink has put me off taking out the cover. To top it all the premiums went up every year.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your thoughts, Sarah. We’re sorry to hear that there were misunderstandings regarding your insurance coverage and the installation process. Your experience is important to us, and we understand that not receiving the appliances you expected can create unnecessary hassle. We continuously strive to improve our service and offerings, and your feedback regarding the rising premiums and installation challenges will definitely help us in that regard. If you have any further concerns or suggestions, please do not hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“My machine wasn’t working correctly domestic and general decided to supply a replacement washer as mine was making a scratching noise would have thought I would have got a like for like machine but got a 8kg instead of a 9kg and a slower top spin plus they didn’t plumb it in and didn’t remove the other machine so I’ve still not got a correctly working washing machine paying my insurance to domestic and general I would have thought I would have a fitted working machine and not be left out of pocket having to pay someone to plumb it in and dispose of the old one It’s would be nice to get a response to this review and them to correct the situation”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced with your replacement washer and the lack of installation service. It’s important to us that our customers receive the help they need, and we understand how frustrating this situation must be for you. We would like the opportunity to resolve this for you. Please check your messages, as we've reached out to discuss how we can assist you further. Thank you for bringing this to our attention, and we look forward to making it right. Best regards, The Domestic & General Team

Posted 1 month ago

“The whole process took too long. It took over 2wweks to get an engineer. Another 2 weeks after chasing it up to get be told I need a replacement. Paid for collection , despite having AO ( install, replace and collection). Delivery guys said that they were not instructed to install. Machine still not installed 😕”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, John. We sincerely apologize for the delays you faced and the confusion regarding your installation. We understand how frustrating this situation must be, and it’s certainly not the standard of service we strive to provide. We have sent you a private email so we can better assist you. Thank you for giving us the chance to make this right. The Domestic & General Team

Posted 1 month ago

“Not happy with no one answering the phone Humans only required to talk to Nothing can be discussed with a robot!”

Helpful Report

Posted 2 months ago

“Still waiting for the repair even though they were told we have a disabled grandson living with us.”

Helpful Report

Posted 2 months ago

Thank you for bringing this to our attention and I’m so sorry to hear about your experience. We completely understand the urgency of your situation, and it’s not the level of service we strive to provide. To help get things moving as quickly as possible, we’ve sent you a personalised email with further details and steps to assist you right away. Please know we’re doing everything we can to resolve this for you and your family. Thank you! The Domestic & General Team

Posted 2 months ago

“My dryer is still not repaired. My washing machine got repaired but still having the same issues. The concrete block has actually split in half which caused a leak on the washing machine.”

Helpful Report

Posted 2 months ago

“I don't usually leave reviews but want to highlight an issue, so people will be made aware of something that may catch them out in D & G terms and conditions. I had 3 appliances insured and added a 4th. When doing so I clearly told the clerk I moved into my house with the tumble dryer already there. That should have been the point that he explained that if I could not produce a receipt for the item, if asked, D& G would refuse to repair it. My dryer broke, so I tried to book an engineer on line. I received an email from a "claims department" asking for proof of purchase. I emailed back explaining the above. They then amazingly asked me to troll back through all my housesale paperwork to find the TA10 Form -fixtures and fittings list!. At this point I decided to cancel ALL 4 of the insured appliances. I wasn't prepared, in the future to possibly be asked for proof of purchase for any of the other 3 ( by that point having possibly paid monthly installments for months/years ) only to be told they wouldn't then honour the contract and send an engineer. So be warned , you may wish to consider this before insuring with DG, and possibly be caught like I was. Guess we should always read the t & c.... but I relied on the call handler., when told I "inherited the dryer" to be transparent and bring it to attention.”

Helpful Report

Posted 3 months ago

Hi Jill, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve faced during this process. This is not the standard we strive to deliver, and it’s clear we could have done better in communicating the terms and conditions to you at the time of setting up your policy. We’ve taken your feedback on board and will be reviewing our training to make sure our team provides clear and accurate information upfront to avoid situations like this in the future. We appreciate you bringing this to our attention, and we’ll use it to improve how we serve our customers going forward. Thank you, The Domestic & General Team

Posted 3 months ago

“Their annoying system of posting certificates and terms and conditions for every appliance in separate envelopes. Having several appliances insured I am annoyed at this wastage which we obviously have to pay for in the premiums. I have complained for the last 3 years and this year i was not going to renew but their customer service told me that I could go paperless and have the info sent via email, I got these very quickly, great! However a week later a stack of A5 envelopes were delivered with 24 sheets of unnecessary duplicated information along with the certificates.”

Helpful Report

Posted 2 years ago

“They used to be really good. Unfortunately, lately you cannot get a repair for about a month so you're stuck with no appliance for a long time which really disrupts your life. Im left with no washing machine for a month now, what's the point in paying every month? I'm starting to rethink being with them honestly. After paying so much each month, you expect a better service. I had to wait two months just for an engineer (absolute gem) to come out and write off my fridge at the end of last year. Christmas was pretty rubbish with a dodgy fridge that kept leaking all over my kitchen. I can't say I've had the best experience honestly, which is a shame as they're lovely people. Just too busy and really not worth the money”

Helpful Report

Posted 3 years ago

“Booked engineer he ordered part to be fitted 4 days later. Call night before the fit date from Whirlpool hadn’t got part. After several phone calls later part would be another 3 weeks. If that’s the service for being insured it’s unacceptable surely these repairs should have a acceptable time scale. Domestic & general not interested at all said we just pay the invoice. Ordered a new machine not worth the wait and won’t be insuring with D& G”

Helpful Report

Posted 5 years ago

“Engineer cane out as arranged to fix washing machine. After he left I noticed a leak under the sink where he had incorrectly reconnected the pipes and also my baseboard had been snapped and he had put it back in place without saying anything. When I reported this he denied it and said it was like that before he removed it but luckily I had photos to prove it. The repair to the washing machine seems ok but the customer service thereafter was diabolical as the right hand didn't seem to know what the left hand was doing. Since I was within my statutory rights period I cancelled the policy. Joke of a company .”

Helpful Report

Posted 5 years ago

“Strongly disappointed with D&G as a company selling insurance cover. You don't get what you pay for with their insurance cover. Mine was an insurance policy for Boiler Service, what a joke calling it a Service! This company couldn't care less about their customers, especially if you're Elderly, Severely Disabled be it Mentally or Physically, don't have a degree in Technology or Engineering and not forgetting the complexities of The Law. All they are interested in is taking money from people and doing whatever they can to 'get out' of providing the care service they profess in their literature, i.e. Customer Policy letters with headlines such as "Relax, we've got you covered"! The Policy I paid for offered an annual service on my Baxi Boiler. To arrange this, Customers are told to ring for a service engineer appointment. D&G policy states "Arrange a day that works for you". In reality, you are informed that an appointment is only arranged via Baxi Customer Services. My Policy date ended 10/4/19 and guess what, the only appointment available to me was 9/4/19, despite my contacting them several months in advance! As I expected, despite being told the Engineer would call anytime between 9am until 5pm and would ring me at least half hour prior to his visit. After waiting all day for him to arrive or ring, he did not! When I contacted D&G, I was told that their records state an Engineer called at my property. Well, he must have been invisible, as myself didn't see him, neither did my very diligent, very yappy dog with outstanding hearing! Therefore, any problems with the Boiler ,which should have been picked up by the Promised Annual Boiler Service Engineer were not! Was this extremely poor service due to the fact that several weeks earlier, fed up with D&G's increasing policy costs, lack of value for my money, their expectations placed on customers of all ages and capabilities to visit their Online Boiler Care Portal for boiler maintenance advice! Are you kidding! WHAT PLANET DOES THIS COMPANY COME FROM! Customers expected to learn boiler engineering, no doubt another ploy to not provide a service and terrible Customer Care I cancelled the Policy?”

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Posted 6 years ago

“First time I have used your service. You took over SSE boiler servicing. Boiler was serviced and needed a new part. Engineer rang D and G and explained the situation. I received an email from D and G organising an engineer visit for 31.12.2018.Today is Aug 29th !!!!! I rang and appointment was changed to today sometime between 08.00 and 17.00. I received no confirmation but assumed the engineer would arrive. Stayed at home for the day. Had to rearrange some issues in order to do this. At around 15.30 I am wondering if the engineer would arrive. I telephoned D and G to double check. The appointment was on the system but had not been passed to an engineer. I received an apology. However that was a day wasted. Now I have to wait in another day (Friday 31st) from 08.00 to 17.00 hoping that an engineer will arrive. I do not expect you will have heard of Fred Carno !!! Cant believe that I am paying for this incompetence.”

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Posted 6 years ago

“they kept calling and had other numbers calling saying they were from them”

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Posted 7 years ago

Domestic and General is rated 2.3 based on 834 reviews