Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

“I have no problem with the engineer. But I have had to call and engineer out a lot of times with problems with my washing machine, which means I have to go without my machine for up to a week each time. Plus I have to stay in everytime.. 3 times I have either been going on holiday or returning from one and my washing machine is not working.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We're glad to hear that the engineer provided good service, but we sincerely apologize for the repeated issues with your washing machine. We understand how disruptive it can be to go without your appliance, especially when it affects your plans. Your experience is important to us, and we are continuously working to improve our service to prevent such inconveniences in the future. If you would like to discuss this further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“The mechanic struggled to get my machine out of its housing and caused a slight split in the wood. On reinstalling it he had to leave out the two pieces of wood which had been underneath the machine and the machine now makes a very loud noise when spinning”

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Posted 2 weeks ago

Thank you for your feedback regarding your recent experience. We sincerely apologize for the trouble caused by the mechanic’s handling of your machine, and we understand how concerning it is when an appliance is not functioning as expected. Your comments will certainly be taken into account to ensure we improve our service in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“You last came end of May & said I would need a new part which still has not arrived, nor have have I heard from you. The initial problem is slowly returning. Due to medical reasons I haven't been able to chase you.”

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Posted 3 weeks ago

“Too expensive first was paying like £4-£5 something and now it jump to like £15-16 a months way to expensive for not even calling them out for repairs or anything to be that expensive”

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Posted 3 weeks ago

“IT IS STILL NOT PICKING UP THE WATER IN THE DRYER AND I AM NOT HAPPY WITH THAT WITH THE ENGINEER.”

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Posted 3 weeks ago

“Just getting to speak to a person is almost impossible, and having to get a third party to effects the repair with no knowledge of the problem . Two visits to sort it out The actual engineer was very helpful . Administration no so good”

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Posted 3 weeks ago

“Just getting to speak to a person is almost impossible, and having to get a third party to effects the repair with no knowledge of the problem . Two visits to sort it out The actual engineer was very helpful . Administration no so good”

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Posted 3 weeks ago

“Well had to wait till the. 8.102025 to get my washing machine fix and that was 2or3weeks ago because I have a disability daughter and I have to pay to get her sheets done and clothes done I did not think I would take this long to get it fixed MR D Martin”

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Posted 4 weeks ago

“The problem with the machine has not been corrected even though someone has called 3 times. The finish liquid still does not go into the machine.”

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Posted 1 month ago

“To many hoops to book an engineer, can be overwhelming.”

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Posted 1 month ago

“It's been 2 months to repair my tumble dryer and it's still not working as it should. It's making a noise I complained about and they are now saying it is fixed slightly loader than normal, was told I need a replacement dryer, when I contacted them they said it was fixed. Numerous part fitted but not fixed problem. Not very happy with the service they provided. ( THOUGHT IT WAS NEW FOR OLD IF COULD NOT BE REPAIRED)”

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Posted 1 month ago

We're really sorry to hear about your experience with the tumble dryer repair, Mr. It’s disappointing to know that despite our efforts, the issue persists and that there has been confusion regarding the status of your repair. We understand how frustrating it can be when appliances don’t work as they should and the service isn’t up to your expectations. Your feedback is important to us, and we are here to help find a resolution. If you could please check your email, we have sent you a message to discuss your situation further. Thank you for bringing this to our attention. The Domestic & General team

Posted 1 month ago

“The service from domestic and general was poor but it was mostly down to rda the company they contracted out fixing my washing machine to arranged repair for the Saturday had umpteen e mails telling me the date but engineer didn’t turn up after two hrs trying to get someone from domestic and general and contractors was a night mare eventually got dg who said engineer could come up to eight o clock at night phoned Monday first thing couldn’t get a reason why engineer never came my washing machine was scrapped and had choice of machine sent out I’m on vunerable list and incontinance is one of my needs carers come in but was not helped in any way asked if they could bring my d second appointment nearer was told they’d try as expected no change after picking washing machines I had to pay two hundred pound towards new one my machine was five years old paid £6.00 a month then eight pound a month never had one repair done on iteem domestic and general did there best but there standards have lowered since I’ve been with them for twenty five yrs I’ll keep money by evry month if need repairs or new machine I’ll buy my own I’ve got three other items I’ll be letting them run out my boch freezer has been getting paid for six yrsup to now £11.00 a month which I would stop but it would likely break down after I cancelled domestic and general really need to look at who they contract there repairs out to very disappointed in them”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about the issues you've faced, and we understand your frustration with the service you received. It's disappointing when expectations are not met, especially during difficult times. We appreciate you sharing your experience, as it helps us identify areas where we can improve. Your concerns regarding the contractors we use are noted, and we will take them seriously in our efforts to enhance our service. Many Thanks, The Domestic & General team

Posted 1 month ago

“Good service from D&G but let down by the delivery team who couldn’t fit the replacement machine even though I had paid for it”

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Posted 1 month ago

“Did not resolve the issue. Machine is still running grossly over cycle time”

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Posted 2 months ago

We’re really sorry to hear that your issue remains unresolved, Jennifer. It’s understandably frustrating to deal with a machine that’s not functioning as it should. Your satisfaction is very important to us, and we want to help you get this sorted out. Please check your messages for our follow-up, and we will work towards a solution for you. Many thanks, The Domestic & General team

Posted 2 months ago

“The guy that came to refit the door of our gas stove . Wrll it takes a lot longer to cook food in oven which means more gas used .so i font think it fits properly.”

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Posted 2 months ago

We’re really sorry to hear that the door refitting is impacting your cooking experience. It’s important to us that your appliances work efficiently and meet your needs. We completely understand how frustrating it can be when the oven isn’t performing as expected. Your feedback is crucial, and we want to ensure this gets resolved for you. Please check your messages for our follow-up, and we’ll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 months ago

“This is due to my freezer being out of order for nearly 8 weeks when my wife wd pregnant and we could not meet our autistic sons needs for fresh produce and spent alot of money on take outs I felt really let down.”

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Posted 2 months ago

We're very sorry to hear about the troubles you've faced with your freezer, Stuart. It's completely understandable how challenging this situation must have been, especially with your wife’s pregnancy and your son's needs. Your experience is important to us, and we truly regret any added stress this may have caused to your family. We’re committed to improving our service and would love to find a way to make this right for you. Please check your messages for more information on how we can assist you further. Many thanks, The Domestic & General team

Posted 2 months ago

“When the dishwasher was written off by the engineer it then took 5 weeks to get the replacement dishwasher. Hoover cancelled the delivery 4 times stating they hadn't been given the correct address, or they couldn't find the address. When the order was put through they delivered in 2 days and found the address 1st time”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the delays and the issues you've faced with the delivery of your replacement dishwasher. It’s frustrating to experience multiple cancellations, and we understand how important it is to have your appliances functioning smoothly. We appreciate your feedback regarding the delivery process, as it helps us improve our services. Please know that we're committed to ensuring better experiences in the future. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 2 months ago

“I’ve been a D&G customer for over 3 years with 10+ appliances insured. When my washing machine broke on August 15, I had to spend £60 at the laundrette — and will need to do it again due to delays. I spoke to a representative named Nadeem who was incredibly rude, interrupted me constantly, refused to log a complaint, and showed no care for my financial or health situation. Luckily, I later spoke to Charlene Slindile Mabaso who completely turned the experience around. She listened, was respectful, and actually tried to help. Charlene is the only reason I didn’t cancel all my policies with D&G that day. I’m now waiting for a proper response and compensation. If not, I will be switching providers. Disappointed in D&G overall — they need more staff like Charlene. Adil Khan”

Helpful Report

Posted 2 months ago

Hello Adil, We’re truly sorry to hear about the experience you had with our service. It’s unfortunate that you had to encounter rudeness from a representative, and we sincerely apologize for the frustration this caused, especially during a difficult time for your household. We're thrilled to hear that Charlene was able to make a positive difference for you. Your feedback is vital, and we will use it to ensure our staff receives the necessary support and training. Thank you for your patience and loyalty throughout these years. Many thanks, The Domestic & General team

Posted 2 months ago

“The engineer who identified the issue was fine and he ordered the necessary part. What wasn't fine was the complete lack of communication. I wasn't kept informed as to how long delivery would be. After 2 weeks of silence and several phone calls (at least 7!) to reach a human, I was told the part was out of stock and I would better off ordering it myself. I didn't mind this, but why wasn't I told this earlier? Phoned Beko who said the part was in fact in stock and it was delivered in 2 days!! Lack of communication and co-ordination is awful.”

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Posted 2 months ago

Hello, We apologize for the lack of communication you experienced regarding your part order. It’s frustrating to feel left in the dark, especially after speaking with multiple representatives without receiving timely updates. We understand how important clarity and coordination are in these situations, and it’s disappointing to hear that we fell short. Thank you for bringing this to our attention. Your feedback is invaluable and will help us improve our processes. We want to ensure that you receive the service you deserve in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Constantly pestering, daily phone calls to reinsure or insure another appliance, nothing I said seemed to satisfy them, no is never no! Patronising engineer; fancy being told at 40 I don’t know how to use a washing machine! Cancelled, I’d rather just buy a new one.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your recent experience with us. It's disheartening that you felt you were being pressured and that our communication fell short. We strive to provide support, not to frustrate our customers, and we're genuinely sorry if our approach felt patronizing. Your feedback is invaluable, and we will ensure it is taken seriously as we work to improve our service. We appreciate your decision to reach out, and we hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews