The engineer who identified the issue was fine and he ordered the necessary part. What wasn't fine was the complete lack of communication. I wasn't kept informed as to how long delivery would be. After 2 weeks of silence and several phone calls (at least 7!) to reach a human, I was told the part was out of stock and I would better off ordering it myself. I didn't mind this, but why wasn't I told this earlier? Phoned Beko who said the part was in fact in stock and it was delivered in 2 days!! Lack of communication and co-ordination is awful.
1 month ago
Domestic and General has a
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