Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,081 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ages ago had to wait long for cooker glass new cooker glass broke after a week was brand new cooker so not a lot to say really tbh , fridge plastic broke on door that came in good time though ,”

Helpful Report

Posted 1 day ago

Thank you for sharing your experience! We’re sorry to hear about the issues with your cooker glass and fridge door, and we appreciate you bringing this to our attention. It’s great to know the fridge was delivered promptly, and we’re here to help if you need anything further regarding the cooker. Your feedback is invaluable to us as we continuously strive to improve our service. Many thanks, The Domestic & General team

Posted 1 day ago

“All great. Process was automated which was a bit frustrating as it would have been nice to be able to speak to someone. But they offered a suitable replacement when our machine couldn’t be fixed and it was all arranged in a few days! Will be renewing my policy for sure.”

Helpful Report

Posted 2 days ago

Thank you for your review! We're glad to hear that you found our replacement process suitable and that it all got arranged quickly. We understand that automated processes can sometimes be frustrating, and we appreciate your feedback, next time please know we also have the option to call. Your renewal means a lot to us, and we're here to help whenever you need assistance! Many thanks, The Domestic & General team

Posted 1 day ago

“First of all,you have wonderful engineers ,after changing some parts of my dryer only to have it malfunctioning again ,this happened a couple of times the engineer then thought maybe he will change the motherboard.After about a week i recieved an e mail that the engineer said it can't be fixed and I will get a link to choose a replacement. There was a number to call if you need help which I did and I really found them helpful in answering my questions about the replacement I was choosing.Im so grateful. The guy who came to deliver it carried it right upstairs to the right place, he was great ,plus he carried my other one downstairs. Altogether I was really happy ,was great service, thanks again”

Helpful Report

Posted 2 days ago

Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with our engineers and the helpful customer service you received during your replacement process. It’s fantastic to know that the delivery went smoothly too! Your feedback truly motivates us to keep delivering great service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 day ago

“Great company. I have been with Domestic and general for 20 years plus. They have been fantastic. Several times when they could not repair the appliance, they have provided us with a brand new one. They are an amazing company.”

Helpful Report

Posted 4 days ago

Thank you so much for your amazing review, Kumar! We really appreciate your loyalty over the past 20 years and are delighted to hear that our team has consistently provided you with great service. Your trust in us is invaluable, and we’re glad that we could help you when repairs weren’t possible. If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 1 day ago

“Not had any problems The guys work hard”

Helpful Report

Posted 6 days ago

Thank you for your great review, Ang! We're glad to hear that our team has been working hard and that you haven't encountered any issues. Your appreciation means a lot to us and encourages our commitment to excellent service. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Good service”

Helpful Report

Posted 6 days ago

Thank you for your kind words! We’re pleased to know that you had a good service experience with us. Your feedback truly motivates us to keep striving for excellence in everything we do. We look forward to assisting you again in the future! Many thanks, The Domestic & General team

Posted 5 days ago

“Happy with alot of things you do and how you keep updated with anything that you have new going on or any changes you have to offer”

Helpful Report

Posted 1 week ago

Thank you for your positive feedback, Kerstin! We're thrilled to hear that you appreciate our updates and new offerings. Your satisfaction is our top priority, and your support motivates us to keep improving. If you have any questions or need assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Fast service in replacing washing machine that could not be repaired”

Helpful Report

Posted 1 week ago

Thank you for your positive feedback, Hippo! We’re thrilled to hear that you experienced fast service with your washing machine replacement. Your satisfaction is our priority, and it’s always great to know when we hit the mark. If you need any further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Delivery of replacement tumble dryer seems to be ok and no problems as yet unlike first one”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're pleased to hear that the delivery of your replacement tumble dryer went smoothly. It's great to know that you're having a better experience this time around. If you have any further questions or need assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Get to replace washer dryer shame it was not installed”

Helpful Report

Posted 1 week ago

“Just a little bit slow getting a engineer out ans a replacement fridge/freezer. Nearly 2 weeks shopping daily”

Helpful Report

Posted 1 week ago

“I must admit I get mixed up between Domestic and General and the actual manufacturer of my washing machine, because I think you have to contact the manufacturer directly to book a D&G visit. perhaps this process can be ironed out because it's so confusing. I am disappointed by the fact that these days, you cannot seem to contact D&G directly via phone. However, the booking process and communication was simple and I had the machine fixed within a few days. I am very happy with the engineer service, he was excellent. I will recommend Domestic and General.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful review, Darran! We appreciate your feedback regarding the confusion between Domestic and General and the manufacturer. We're always looking for ways to improve our processes, so your input is invaluable. It’s great to hear that you found the booking process straightforward and that our engineer provided excellent service. We truly value your recommendation! If you have any further suggestions or need assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 days ago

“The tumble dryer is now working fine the engineer was polite & helpful informing us on what has happened to cause the failure with our machine. The engineer had all the spares needed & completed the repair in less than two hours great service & pleasant engineer.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review, Lawrence! We're thrilled to hear that your tumble dryer is working well again and that our engineer provided you with helpful insights during the repair. It's great to know he had everything needed to get the job done quickly. We truly appreciate your feedback and look forward to serving you again in the future! Many thanks, The Domestic & General team

Posted 5 days ago

“The engineer did very well he was polite and did a good job. Thank you”

Helpful Report

Posted 1 week ago

Thank you for your positive feedback! We're thrilled to hear that our engineer was polite and did a great job. Your satisfaction is our priority, and your kind words inspire us to continue providing excellent service. If you need anything else, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Good service”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback! We’re delighted to hear that you had a good service experience with us. Your satisfaction means a lot, and we’re always here to help when you need us. Looking forward to serving you again! Many thanks, The Domestic & General team

Posted 1 week ago

“Had them to mend washing machine came next day fixed on first visit”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review! We're so glad to hear that our team was able to assist you quickly and effectively with your washing machine. Making sure you have a smooth experience is our top priority, and we appreciate your kind words. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Never had a problem,always quick at responding to your repair and if there's a problem and it can't be repaired quick and officiant to replace”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review! We're so glad to hear that you've never faced any issues and that our team has been quick and efficient in addressing your repairs. It's great to know we could promptly assist you whenever needed. If you have any further questions or need assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Replaced the faulty tumble drier promptly with no hassles. Slightly disappointed that the delivery men didn't offer to take the packaging away.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback! We're glad to hear that your tumble dryer was replaced promptly and without hassle. We appreciate your note about the packaging, and we'll make sure to pass your comments along to the delivery team for future improvements. Your satisfaction is important to us! If you need anything further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Came to bathroom sink blockage left top off the plug which I could not get back on myself so could not use sink, got someone to fix for me.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback! We're sorry to hear about the issue with the sink plug. We aim to provide a smooth experience, and it's disappointing to learn that we fell short this time. We appreciate you bringing this to our attention, and we're glad you found someone to help with the fix. If there's anything else we can assist you with, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“My samsung American fridge freezer had a few issues and I had quite a few visits from an engineer....eventually it was condemned. D and G got a company to call me the same day and I was able to choose a new American fridge freezer from all manufacturers. I had a choice of about 20 , we chose an LG. No problems with delivery, no issues.....I would recommend.”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review, H! We're sorry to hear about the issues you had with your previous fridge freezer, but we're so glad that our team was able to assist you promptly and offer a great selection for your new LG. It's wonderful to know that the delivery went smoothly too. We truly appreciate your recommendation and are here if you need anything else! Many thanks, The Domestic & General team

Posted 3 weeks ago

Domestic and General is rated 2.7 based on 1,081 reviews