Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book an engineer and good availability. Engineer was polite. My machine needed replacing and I was given a link to choose a replacement very quickly. The only reason I haven't given 5 stars is that most of the replacements offered weren't like for like with my machine and the comparison function on the portal only allowed me to compare two machines at a time from a long list available. I had to call D&G a couple of times to request machines to fit my spec.”

Helpful Report

Posted 1 week ago

“Easy, no fuss replacement of washer dryer as it could not be fixed.”

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Posted 1 week ago

“Overall a good experience. We had a wait for the iniital appointment, and then we were expecting a significant wait for a new part. Then, suddenly we were offered a new product, which was unexpected! The upgrade option was not available, so I had to ask for that. The product arrived and was as advertised. All staff have been friendly and helpful, the time waiting to be told we could have a replacement could have been improved and the upgrade option should have been visible from the start.”

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Posted 1 week ago

“Very good service. The oven was fixed, but the light stopped working. We need to call again. I know they will come back and fix it.”

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Posted 2 weeks ago

Thank you for your review! We’re pleased to hear that your oven was fixed, and we appreciate your understanding regarding the light issue. Our team will be more than happy to assist you again and get everything sorted out. Many thanks, The Domestic & General Team

Posted 2 weeks ago

“Can take few days to get repair but always pleased with an excellent service .”

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Posted 2 weeks ago

Thank you for your kind review! We appreciate your patience as repairs can take a few days, and we're thrilled to know that you were pleased with the service during that time. Our goal is to provide you with excellent service, and your feedback is invaluable to us. If you ever need assistance again, we're just a call away! Many thanks, The Domestic & General Team

Posted 2 weeks ago

“I’ve had great service and quick repairs completed with L & G insurance on white goods Too many phone calls and messages trying to get me to cover other items. If I need it I’ll ask for it myself don’t need to try and sell it to me”

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Posted 2 weeks ago

Thank you for your review! We're delighted to hear that you experienced great service and quick repairs with us. We understand your feedback regarding the number of calls and messages about additional coverage, and we appreciate you bringing this to our attention. Your preferences are important to us, and we'll do our best to ensure a more tailored experience in the future. If you ever need support again, feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Iam very happy with the service and staff are so polite I will recommend them to every one It gives u peace that u don’t hv to worry about any appliances they been taken care off”

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Posted 2 weeks ago

Thank you for your wonderful review, Naz! We're delighted to hear that you're happy with our service and that our staff made a positive impression. It's great to know that you feel at ease knowing your appliances are well taken care of. Your recommendation means the world to us! If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Service is great but every year the prices go up until it becomes cheaper to buy a new appliance”

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Posted 2 weeks ago

Thank you for your feedback, Phil! We're glad to hear you find our service great. We understand that price increases can be frustrating, and we constantly review our offerings to provide the best value. Your comments help us improve, so thank you for sharing your thoughts. If you have any further questions or need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Friendly and competent engineer”

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Posted 2 weeks ago

Thank you for your wonderful review, Jimmy! We're delighted to hear that our engineer provided friendly and competent service. It's always our aim to ensure you're well taken care of, and your feedback confirms we're on the right track. If you ever need help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The problem of our fridge freezer was rectified but unfortunately took several weeks to repair due to parts being out of done and specific engineers not being available to carry out the repair”

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Posted 2 weeks ago

Thank you for your feedback! We’re happy to hear that your fridge freezer issue was resolved, but we sincerely apologize for the extended wait time due to parts availability and engineer scheduling. We understand how important it is to have your appliances running smoothly and appreciate your patience throughout the process. If you need any further assistance, please do not hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“A good company but you have have a strong discussion with them if you make claim, other than that a very prompt service.”

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Posted 2 weeks ago

Thank you for your feedback! We're glad to hear that you find us a good company and that you experienced prompt service. We understand that discussions regarding claims can sometimes be a bit challenging, and we appreciate your patience in those situations. Your insights help us improve our service, and we're here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“man came to replace broken oven fan Very fast and efficient Thank you very much//..”

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Posted 2 weeks ago

Thank you for your great review! We're delighted to hear that our technician was fast and efficient in replacing your broken oven fan. Your satisfaction is so important to us, and we truly appreciate your kind words. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service delivery driver was polite and very helpful”

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Posted 2 weeks ago

Thank you for your wonderful review, Stuart! We're delighted to hear that our delivery driver was polite and helpful during your experience. Providing excellent service is what we strive for every day, and it’s great to know that it made a difference for you. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always received a great service from D&G. Like the idea to book the engineer for repairs via the website it is so much easier than making a phone call.”

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Posted 2 weeks ago

Thank you for your fantastic review, Arosh! We're delighted to hear that you've consistently received great service from us. It’s wonderful to know that our online booking system for engineers has made the process easier for you. Your feedback is greatly appreciated and inspires us to keep improving. If you ever need assistance again, we're here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The service engineer was very helpful”

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Posted 2 weeks ago

Thank you for your positive review! We're delighted to hear that the service engineer was helpful. We strive to ensure our team provides the best support possible, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Took five days to come and repair a washing machine on a temp fix, awaiting a branded part.”

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Posted 2 weeks ago

Thank you for your review! We appreciate your patience in waiting for the repair and understand how important it is to have everything in working order. We’re glad our team could provide a temporary fix while we await the branded part. Your feedback is invaluable, and we’re committed to getting everything sorted for you soon! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very happy always ready to help all the time and get repaired done quickly. Would highly recommend.”

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Posted 2 weeks ago

Thank you for your wonderful review, Graham! We're delighted to hear that our team was always ready to help and that your repairs were completed quickly. Your recommendation means a lot to us, and we’re here whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“If you have to come back to finish the repair please make sure the next engineer knows what needs to be done.”

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Posted 2 weeks ago

Thank you for your feedback! We understand the importance of clear communication between our engineers, and we’ll ensure that any necessary details are shared for future visits. Your input helps us improve our service, and we appreciate your understanding. If you need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I waited approximately 15 minutes to speak to an adviser which I thought was pretty good, she was very pleasant and engaging and sorted and out my query quickly and efficiently.”

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Posted 2 weeks ago

Thank you for your great review! We're delighted to hear that your wait time was minimal and that our adviser was able to assist you efficiently. Your satisfaction is important to us, and we're always here to help with any queries you may have in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Service that they provided.”

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Posted 2 weeks ago

Thank you for your positive review! We're delighted to hear you had a great experience with our service. We strive to provide excellent customer support and it's wonderful to know you were pleased with how everything was handled. If you need any further assistance, feel free to reach out anytime! We’re really sorry to hear about the delays and the issues you've faced with the delivery of your replacement dishwasher, Mr. It’s frustrating to experience multiple cancellations, and we understand how important it is to have your appliances functioning smoothly. We appreciate your feedback regarding the delivery process, as it helps us improve our services. Please know that we're committed to ensuring better experiences in the future. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews