Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly polite and professional staff who Explain fault and needs .”

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Posted 2 weeks ago

Thank you for your kind review, Patricia! We're thrilled to hear that our staff provided you with friendly, polite, and professional service, along with clear explanations of the fault and needs. Your feedback is invaluable to us, and we strive to maintain that standard in all interactions. Many thanks, The Domestic & General team

Posted 2 weeks ago

“They took 3 weeks to repair microwave when only light bulb was needed to be replaced.”

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Posted 2 weeks ago

Thank you for your review, Bismillah! We appreciate your feedback regarding the repair time. We understand that waiting for a simple fix can be frustrating, and we're sorry for any inconvenience you experienced. Your comments help us improve our processes and serve our customers better in the future. Thank you for sharing your thoughts! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Persistent calls final salesman managed to get talk to me sensibly without snapping and shouting. No listening was another problem”

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Posted 2 weeks ago

Thank you for your feedback! We're glad to hear that you had a positive conversation with our salesman, even amidst the persistent calls. We take your comments about listening to heart and will work to ensure our team is more attentive in future interactions. Your insights are invaluable to us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always able to speak to a human and get an engineer promptly if required”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that you were able to connect with a human and get an engineer out promptly when needed. Providing efficient and accessible service is important to us, and your feedback confirms we’re on the right track. Thanks for sharing your positive experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to get in touch with to book engineer, responded in time, fault easily sorted”

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Posted 2 weeks ago

“When my Microwave broke down I tried to book an engineer visit online however I was advised to contact Domestic & General as they didn't have engineers available in my area, I contacted customer service twice to request an engineer visit, D&G decided to replace my Microwave free of charge as the cost of repair exceeds the cost of replacement. Happy with the service received from D&G.”

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Posted 3 weeks ago

“Hi there they have always been very friendly and punctual.”

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Posted 3 weeks ago

“My recent experience was very satisfactory , I had a fault with my freezer so i had to arrange an engineer visit . To my surprise the website allowed me to do this myself without talking to an agent . At first I am dubious as to whether all this AI stuff works efficiently, anyway I booked the appointment and time and relieved notification that all had been accepted . Before the appointment date I again relieved notification of the appointment . On the day of the appointment I relieved a message advising me the name and time of arrival of the engineer . The engineer arrived on time and was able to repair the freezer on the first visit . So all I all a very satisfactory from start to finish appointment .”

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Posted 3 weeks ago

“They did a good job”

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Posted 3 weeks ago

“Eng said there was a coin in machine which he cleared l thought it was now fully functional next day put machine on clothes were wringing wet put it in a Bcycke to spin only for it to go on full cycle with same result at end wringing wet clothes”

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Posted 3 weeks ago

“The waiting time to get an engineer out is poor only 2 stars but the engineer was very helpful and eventually my oven was replaced, once my oven had been condemned after many repairs, it was a very efficient service getting it replaced with a selection of like for like cookers”

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Posted 3 weeks ago

“I just moved to a new home a month ago and the appliances were already in the house. I am looking forward to a long duration of them as previous brands in my old home did not lasted or performed as expected or parallel to the price paid. I can't just yet give Domestic and General a fair review, but so far so good 😊”

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Posted 4 weeks ago

“Agent was patient, courteous,and answered my question regarding price,&billing.Shirl”

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Posted 4 weeks ago

“Our Hotpoint washing machine failed to get past a certain point in the programme. We phoned in and had to wait seceral days for an appointment. The engneer arrived an quickly solved the problem: the machine was rocking slightly which prevented it from spainning. The engineer was very helpful and polite. I feel that the problem could have been resolved more quickly by a phone conversation.”

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Posted 4 weeks ago

“The tumble dryer repair went really well and we were very happy, and the engineer was great, ufortunately the tumble has just developed a screeching noise which requires repair. I presume this won't be sufficient to get and engineer back out. I will raise another call and will be happy to review afterwards. We have always been very satisfied with D&G service in the past.”

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Posted 1 month ago

“Happy as always. Peace of mind”

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Posted 1 month ago

“Your engineer was excellent and, of course, I am pleased that you were able to fix my machine within 10 days and with no point-of-contact payment. However - your appointment-booking system is appalling. It appeared to be impossible to tell you that I would not accept an appointment before 7:30am or after 8pm”

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Posted 1 month ago

“Too expensive for what it is. Couldn’t understand why an engineer had to call, when I had explained which part was needed to repair my cooker. After his visit the part was posted to me - which is fine - but wasn’t his visit a waste of time (his and mine).”

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Posted 1 month ago

“GOOD SERVICE”

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Posted 1 month ago

Thank you for your positive review! We’re glad to hear that you experienced good service. Our team strives to provide the best support possible, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Thank you for sharing your thoughts. The Domestic & General team

Posted 1 month ago

“generally the service is good .i was lucky and had to push for a quicker date the normal procedure from seeing a engineer and getting a new appliance is a long winded procedure . normally you would have to wait at least 5 working days . when your using a washing machine daily and have to wait a week its too long . but i was lucky the support from staff on the phone managed to get a REPLACMENT in 2 days AFTER ENGINEER . THE ENGINEER WAS MESSY WHO FIRST CAME AND DID NOT TIDY UP, LEAVING THE FLOOR IN a great deal of MESS and dangerous ESPECIALLY NOT APPROPRIATE I AM DISABLED.”

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Posted 1 month ago

Thank you for your feedback! We're glad to hear that you found our service generally good and that our staff was able to assist you with a quicker replacement. We understand how inconvenient it can be to wait, especially when relying on a daily appliance, and we appreciate your patience. We're truly sorry to hear about the mess left behind by the engineer; this is not the standard we strive for. Your comments will be shared with our team to ensure improvements are made. Thank you for sharing your thoughts. The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,637 reviews