Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service in replacing washing machine that could not be repaired”

Helpful Report

Posted 3 months ago

Thank you for your positive feedback, Hippo! We’re thrilled to hear that you experienced fast service with your washing machine replacement. Your satisfaction is our priority, and it’s always great to know when we hit the mark. If you need any further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Delivery of replacement tumble dryer seems to be ok and no problems as yet unlike first one”

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Posted 3 months ago

Thank you for your feedback! We're pleased to hear that the delivery of your replacement tumble dryer went smoothly. It's great to know that you're having a better experience this time around. If you have any further questions or need assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Get to replace washer dryer shame it was not installed”

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Posted 3 months ago

“Just a little bit slow getting a engineer out ans a replacement fridge/freezer. Nearly 2 weeks shopping daily”

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Posted 3 months ago

“I must admit I get mixed up between Domestic and General and the actual manufacturer of my washing machine, because I think you have to contact the manufacturer directly to book a D&G visit. perhaps this process can be ironed out because it's so confusing. I am disappointed by the fact that these days, you cannot seem to contact D&G directly via phone. However, the booking process and communication was simple and I had the machine fixed within a few days. I am very happy with the engineer service, he was excellent. I will recommend Domestic and General.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review, Darran! We appreciate your feedback regarding the confusion between Domestic and General and the manufacturer. We're always looking for ways to improve our processes, so your input is invaluable. It’s great to hear that you found the booking process straightforward and that our engineer provided excellent service. We truly value your recommendation! If you have any further suggestions or need assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“The tumble dryer is now working fine the engineer was polite & helpful informing us on what has happened to cause the failure with our machine. The engineer had all the spares needed & completed the repair in less than two hours great service & pleasant engineer.”

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Posted 3 months ago

Thank you for your fantastic review, Lawrence! We're thrilled to hear that your tumble dryer is working well again and that our engineer provided you with helpful insights during the repair. It's great to know he had everything needed to get the job done quickly. We truly appreciate your feedback and look forward to serving you again in the future! Many thanks, The Domestic & General team

Posted 3 months ago

“The engineer did very well he was polite and did a good job. Thank you”

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Posted 3 months ago

Thank you for your positive feedback! We're thrilled to hear that our engineer was polite and did a great job. Your satisfaction is our priority, and your kind words inspire us to continue providing excellent service. If you need anything else, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Good service”

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Posted 3 months ago

Thank you for your positive feedback! We’re delighted to hear that you had a good service experience with us. Your satisfaction means a lot, and we’re always here to help when you need us. Looking forward to serving you again! Many thanks, The Domestic & General team

Posted 3 months ago

“Had them to mend washing machine came next day fixed on first visit”

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Posted 3 months ago

Thank you for your positive review! We're so glad to hear that our team was able to assist you quickly and effectively with your washing machine. Making sure you have a smooth experience is our top priority, and we appreciate your kind words. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Never had a problem,always quick at responding to your repair and if there's a problem and it can't be repaired quick and officiant to replace”

Helpful Report

Posted 3 months ago

Thank you for your positive review! We're so glad to hear that you've never faced any issues and that our team has been quick and efficient in addressing your repairs. It's great to know we could promptly assist you whenever needed. If you have any further questions or need assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 3 months ago

“Replaced the faulty tumble drier promptly with no hassles. Slightly disappointed that the delivery men didn't offer to take the packaging away.”

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Posted 4 months ago

Thank you for your feedback! We're glad to hear that your tumble dryer was replaced promptly and without hassle. We appreciate your note about the packaging, and we'll make sure to pass your comments along to the delivery team for future improvements. Your satisfaction is important to us! If you need anything further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“Came to bathroom sink blockage left top off the plug which I could not get back on myself so could not use sink, got someone to fix for me.”

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Posted 4 months ago

Thank you for your feedback! We're sorry to hear about the issue with the sink plug. We aim to provide a smooth experience, and it's disappointing to learn that we fell short this time. We appreciate you bringing this to our attention, and we're glad you found someone to help with the fix. If there's anything else we can assist you with, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“My samsung American fridge freezer had a few issues and I had quite a few visits from an engineer....eventually it was condemned. D and G got a company to call me the same day and I was able to choose a new American fridge freezer from all manufacturers. I had a choice of about 20 , we chose an LG. No problems with delivery, no issues.....I would recommend.”

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Posted 4 months ago

Thank you for your fantastic review, H! We're sorry to hear about the issues you had with your previous fridge freezer, but we're so glad that our team was able to assist you promptly and offer a great selection for your new LG. It's wonderful to know that the delivery went smoothly too. We truly appreciate your recommendation and are here if you need anything else! Many thanks, The Domestic & General team

Posted 3 months ago

“Good service”

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Posted 4 months ago

Thank you for your kind review! We're so glad to hear you had a positive experience with our service. Your feedback is greatly appreciated and helps us continue to provide excellent service to all our customers. If there's anything more we can assist you with, just let us know! Many thanks, The Domestic & General team

Posted 3 months ago

“Excellent service, off shore delivery caused a slight delay other than that brilliant”

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Posted 4 months ago

Thank you for your excellent review! We're glad to hear that, despite a slight delay with offshore delivery, you found our service brilliant. We appreciate your understanding and are thrilled to have met your expectations. If there’s anything more we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“Hi very good service replacement turned up on time and all is good”

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Posted 4 months ago

Thank you for your kind review, Eddie! We're thrilled to hear that your replacement arrived on time and that you're satisfied with our service. Your feedback is greatly appreciated and encourages us to keep delivering quality experiences. If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 months ago

“Generally very pleased with the service. The only down side was a few days waiting for a decision.”

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Posted 4 months ago

Thank you for your review! We're glad to hear that you were generally pleased with our service. We understand that waiting for a decision can be frustrating, and we appreciate your patience. Your feedback helps us improve, and we hope to serve you even better in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“I am happy with the result and the service thank you..”

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Posted 4 months ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 4 months ago

“Took insurance for repairs etc., for Indesit washing machine approx 2 years ago,but this year,when ringing company to ask for engineer to call,unable to get a human voice,just message to report "online"!!!! Although I use a tablet for e_mails etc., I Was incandescent with anger/frustration as iam technophobic @ 79 years old,and,FORTUNATELY,I have a brilliant son in law,who came to the rescue,sorted an appointment for next day,(between 7..00am-1.00pm)and a very nice engineer arrived 9.10am,and fixed machine..which I was very happy with efficient service,but how does a person,elderly with No-one to help,get service with no Internet?????thankyou.”

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Posted 4 months ago

Thank you for your thoughtful review, Vivienne! We understand how frustrating it can be to navigate technology. We’re glad to hear that your son-in-law was able to help you secure an appointment, and that our engineer could fix your washing machine so efficiently. Your feedback is invaluable, and we will certainly take it into consideration as we look to improve our service for all our customers. Many Thanks, The Domestic & General Team

Posted 4 months ago

“Very responsive, pushing Siemens to deal with the problems. Very quick to respond post the write off to offer a replacement like for like. Marks Electrical delivered within 2 days. Unfortunately the replacement unit was delivered damaged, however Marks we’re back the next day with a new unit, this time in good working order 😃”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review, Eddie! We're pleased to hear that you found us responsive and swift in resolving your issues. It’s great that Marks Electrical was able to deliver the replacement so quickly, and we sincerely apologize for the hiccup with the initial unit. We're glad everything worked out in the end. If you have any further questions or need assistance, please feel free to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews