Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had a problem,always quick at responding to your repair and if there's a problem and it can't be repaired quick and officiant to replace”

Helpful Report

Posted 2 months ago

Thank you for your positive review! We're so glad to hear that you've never faced any issues and that our team has been quick and efficient in addressing your repairs. It's great to know we could promptly assist you whenever needed. If you have any further questions or need assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Replaced the faulty tumble drier promptly with no hassles. Slightly disappointed that the delivery men didn't offer to take the packaging away.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're glad to hear that your tumble dryer was replaced promptly and without hassle. We appreciate your note about the packaging, and we'll make sure to pass your comments along to the delivery team for future improvements. Your satisfaction is important to us! If you need anything further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Came to bathroom sink blockage left top off the plug which I could not get back on myself so could not use sink, got someone to fix for me.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're sorry to hear about the issue with the sink plug. We aim to provide a smooth experience, and it's disappointing to learn that we fell short this time. We appreciate you bringing this to our attention, and we're glad you found someone to help with the fix. If there's anything else we can assist you with, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“My samsung American fridge freezer had a few issues and I had quite a few visits from an engineer....eventually it was condemned. D and G got a company to call me the same day and I was able to choose a new American fridge freezer from all manufacturers. I had a choice of about 20 , we chose an LG. No problems with delivery, no issues.....I would recommend.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, H! We're sorry to hear about the issues you had with your previous fridge freezer, but we're so glad that our team was able to assist you promptly and offer a great selection for your new LG. It's wonderful to know that the delivery went smoothly too. We truly appreciate your recommendation and are here if you need anything else! Many thanks, The Domestic & General team

Posted 2 months ago

“Good service”

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Posted 2 months ago

Thank you for your kind review! We're so glad to hear you had a positive experience with our service. Your feedback is greatly appreciated and helps us continue to provide excellent service to all our customers. If there's anything more we can assist you with, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service, off shore delivery caused a slight delay other than that brilliant”

Helpful Report

Posted 2 months ago

Thank you for your excellent review! We're glad to hear that, despite a slight delay with offshore delivery, you found our service brilliant. We appreciate your understanding and are thrilled to have met your expectations. If there’s anything more we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Hi very good service replacement turned up on time and all is good”

Helpful Report

Posted 2 months ago

Thank you for your kind review, Eddie! We're thrilled to hear that your replacement arrived on time and that you're satisfied with our service. Your feedback is greatly appreciated and encourages us to keep delivering quality experiences. If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 2 months ago

“Generally very pleased with the service. The only down side was a few days waiting for a decision.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're glad to hear that you were generally pleased with our service. We understand that waiting for a decision can be frustrating, and we appreciate your patience. Your feedback helps us improve, and we hope to serve you even better in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“I am happy with the result and the service thank you..”

Helpful Report

Posted 2 months ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 2 months ago

“Took insurance for repairs etc., for Indesit washing machine approx 2 years ago,but this year,when ringing company to ask for engineer to call,unable to get a human voice,just message to report "online"!!!! Although I use a tablet for e_mails etc., I Was incandescent with anger/frustration as iam technophobic @ 79 years old,and,FORTUNATELY,I have a brilliant son in law,who came to the rescue,sorted an appointment for next day,(between 7..00am-1.00pm)and a very nice engineer arrived 9.10am,and fixed machine..which I was very happy with efficient service,but how does a person,elderly with No-one to help,get service with no Internet?????thankyou.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review, Vivienne! We understand how frustrating it can be to navigate technology. We’re glad to hear that your son-in-law was able to help you secure an appointment, and that our engineer could fix your washing machine so efficiently. Your feedback is invaluable, and we will certainly take it into consideration as we look to improve our service for all our customers. Many Thanks, The Domestic & General Team

Posted 2 months ago

“Very responsive, pushing Siemens to deal with the problems. Very quick to respond post the write off to offer a replacement like for like. Marks Electrical delivered within 2 days. Unfortunately the replacement unit was delivered damaged, however Marks we’re back the next day with a new unit, this time in good working order 😃”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review, Eddie! We're pleased to hear that you found us responsive and swift in resolving your issues. It’s great that Marks Electrical was able to deliver the replacement so quickly, and we sincerely apologize for the hiccup with the initial unit. We're glad everything worked out in the end. If you have any further questions or need assistance, please feel free to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“Good service from start to finish. But not 100% happy to lose out and no compensation on a full fridge and freezers worth of contaminated food which had to be destroyed value around £75.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Angela. We're glad to hear that you received good service throughout the process. We understand how frustrating it can be to face losses due to unforeseen circumstances, and we sincerely empathize with your situation regarding the contaminated food. While we are unable to provide compensation, we appreciate you bringing this to our attention, and your comments will certainly help us improve our service moving forward. Warm regards, Team Domestic and General

Posted 3 months ago

“The only thing that would have made it 5 stars if they took the washing machine away..I didn't mid plumbing it in but had to pay someone to come collect it to take old machine away”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We appreciate your input regarding the collection of your old washing machine. We understand how convenient it would be to have that taken care of as part of the service, and we’re always looking for ways to improve the experience for our customers. If you have any further thoughts or need assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 months ago

“friendly care and easy approach & kept promise”

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Posted 4 months ago

Thank you for your lovely feedback! We're delighted to hear that you found our team friendly and that we were able to keep our promises to you. Your satisfaction means a lot to us, and we're always here to help with any future needs you may have. Warm regards, Team Domestic and General

Posted 3 months ago

“Engineer was very polite and helpful. C”

Helpful Report

Posted 4 months ago

Thank you for your review. We're pleased to hear that our engineer was polite and helpful during your visit. Providing excellent service is what we strive for! If you have any further questions or need assistance, don't hesitate to reach out. We're always here to assist you! Best regards, The Domestic & General Team

Posted 4 months ago

“Had a fault with the old washing machine! Engineer came out and checked, unfortunately machine can not mend! Had a replacement within several days. So happy with the service.”

Helpful Report

Posted 4 months ago

Thank you for your positive review! We're delighted to hear that our engineer was able to assist you promptly, even though your old washing machine couldn’t be repaired. It's great to know that you were happy with the quick replacement service! If you have any further questions or need assistance, please feel free to reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 4 months ago

“Replacement washing machine ordered by phone, easier than on the website. Check the DWH of machines online before ordering, some were incorrect. Delivery OK but order cancelled by D&G, only delayed by two days. I am retired so more a problem if I had taken time off work. Hoover H-wash 350 Replacement us a good replacement 👌”

Helpful Report

Posted 4 months ago

Thank you for your review, Margaret! We're glad to hear that you found ordering by phone easier and that you're pleased with your Hoover H-wash 350 replacement. We appreciate your feedback regarding the delivery and the DWH checks; we strive to provide accurate information and ensure smooth delivery experiences. If there's anything more we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 4 months ago

“Very good with the servic on time”

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Posted 4 months ago

Thank you for your kind review, Azam! We’re delighted to hear that you found our service to be timely and efficient. It’s great to know that we met your expectations. If you need any further assistance, please feel free to reach out. We’re always here to help. Many Thanks, The Domestic & General Team

Posted 4 months ago

“We are please with the service we get.”

Helpful Report

Posted 4 months ago

Thank you for your lovely review! We’re so glad to hear that you are pleased with the service you received. Providing a great experience for our customers is our top priority, and it's rewarding to know we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Many Thanks, The Domestic & General Team

Posted 4 months ago

“Very quick and reliable service”

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Posted 4 months ago

Domestic and General is rated 2.9 based on 1,311 reviews