Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 838 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had insurance with my washing machine when I bought it as I know I wouldn’t be able to do anything should a problem arise. Domestic & General have been very good in helping me out. I had called their assistance twice since I bought my machine and the engineers are all friendly and very good with their job! Thanks D & G.”

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Posted 3 months ago

Thank you so much for your thoughtful review and kind words about our service. We're delighted to hear that we've been able to assist you whenever needed and that our engineers left such a positive impression—it’s exactly the experience we strive to deliver every time. Knowing that we've made a difference in keeping your washing machine running smoothly is why we do what we do. If there's anything more we can do for you, don't hesitate to get in touch.

Posted 2 months ago

“Polite and happy to help.”

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Posted 3 months ago

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team could assist you. Ensuring our customers feel supported and valued is always our top priority. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 3 months ago

“I have been with d&g for many years with policies to cover my washing machine and my tumble dryer. I’m shocked at all the bad reviews as I’ve never had any problems with them, they’ve always sent out an engineer. My tumble dryer has been repaired countless times, as was my last washing machine. My current washing machine had a spin fault and they had an engineer out with no problem. They tried to fix it but were unable to. The same day, they wrote it off, sent me a link with options for a replacement and I have a new machine coming on Thursday.”

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Posted 3 years ago

“im resading all these reviews and im pretty shocked at off of those bad experiences. 10 years ive been a customer, and never had a problem that they never arrived or were so late, or didnt know what they were doing, always excellent customer service over the phone, always had an appointment day or two later. the only thing i would say, is that ive had my washing machine covered for 10 years, its been repaired about 6 times, its an old machine, and they should give a new one now, as this is what m policy includes. I get that they will continue to repair if its possible but the machine is just a faulty model and the amount of years ive had the washer and what i paid for the policy in total, i would have brought about 3 brand new ones. :)”

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Posted 4 years ago

“I reported my broken washing machine to D&G. Engineer came out within 3 days. He didn't have the parts with him, so arranged to come the following Tuesday which he did and replaced the drum and motor and machine works really well and I am pleased with the cover.”

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Posted 5 years ago

Domestic and General is rated 2.3 based on 838 reviews