Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, came on time. The washing machine engineer established the problem and resolved the issue. Our washing machine is now working again to our satisfaction. Domestic and General saves paying out a lump sum when something goes wrong with your appliances. Great service to have. I highly recommend.”

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Posted 1 month ago

Thank you for your fantastic review, MF! We're so pleased to hear that our engineer was able to quickly identify and resolve the issue with your washing machine. It's great to know that our service has provided you with peace of mind and helps avoid unexpected expenses. We truly appreciate your recommendation and support! Warm wishes, The Domestic & General team

Posted 1 month ago

“After an engineer had diagnosed the problem with our washing machine. The second engineer was due to fit a replacement part, unfortunately he could not find a parking space? so we had to call another engineer to fit the part. The washing machine is now working well.”

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Posted 1 month ago

Thank you for your review! We're pleased to hear that your washing machine is now working well. We apologize for the inconvenience caused by the parking situation—this is not the experience we aim for. Your feedback is invaluable, and we'll work to improve our processes moving forward. Many Thanks, The Domestic & General team

Posted 1 month ago

“Good service all round no problem replacing item (dishwasher). Also freezer engineer attended for problem with freezer. Soon sorted.”

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Posted 1 month ago

Thank you for your positive feedback! We’re thrilled to hear that you had good service replacing your dishwasher and that our engineer was able to sort out the freezer issue efficiently. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 1 month ago

“Pleased with the quick response to my request for a repair to the gas hob. However, after a few days there were still a minor problem with one of the gas rings( not working). However, I will call back at some point to get this rectified. It was easy to get through on the phone which is unusual these days -so overall pleased with the surface.”

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Posted 1 month ago

Thank you for your thoughtful review! We're pleased to hear that you were happy with our quick response to your repair request. We apologize for the minor issue you experienced with one of the gas rings but appreciate your willingness to reach out for resolution. It’s great to know that getting through on the phone was easy. Your feedback helps us improve and provide better service. Many Thanks, The Domestic & General team

Posted 1 month ago

“Appointment was arranged quickly and the person who came out (Raymond) was personable and efficient”

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Posted 1 month ago

Thank you for your kind review! We're pleased to hear that your appointment was arranged quickly and that Raymond made a positive impression as personable and efficient. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 1 month ago

“The engineer was sent out within specified time. Pleasant and polite. Was not here long. Still not sure if I can trust fridge freezer as it is coming on for 14 years old. Makes a noise like an early warning sound at night when it's getting back up to temperature.”

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Posted 1 month ago

Thank you for your thoughtful review! We're glad to hear that the engineer was pleasant, polite, and arrived on time. We understand your concerns about your fridge freezer, especially with its age; it’s always best to stay vigilant. If you continue to have any doubts or issues, please don’t hesitate to reach out for further assistance. Many Thanks, The Domestic & General team

Posted 1 month ago

“Oven was not fixed because the part needed is no longer available but you’re engineer suggested an answer to the problem which I did with great results 👍”

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Posted 1 month ago

“My freezer broke down and D and G didn't have one in stock, which was a bit of a pain. But they reimbursemed me for the price of a new one from elsewhere. A lot of hassle, but it was alright in the end”

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Posted 1 month ago

“Good service. Just wish they wouldn't keep ringing up trying to sell more”

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Posted 1 month ago

“Easy to book an engineer and good availability. Engineer was polite. My machine needed replacing and I was given a link to choose a replacement very quickly. The only reason I haven't given 5 stars is that most of the replacements offered weren't like for like with my machine and the comparison function on the portal only allowed me to compare two machines at a time from a long list available. I had to call D&G a couple of times to request machines to fit my spec.”

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Posted 1 month ago

“Easy, no fuss replacement of washer dryer as it could not be fixed.”

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Posted 1 month ago

“Overall a good experience. We had a wait for the iniital appointment, and then we were expecting a significant wait for a new part. Then, suddenly we were offered a new product, which was unexpected! The upgrade option was not available, so I had to ask for that. The product arrived and was as advertised. All staff have been friendly and helpful, the time waiting to be told we could have a replacement could have been improved and the upgrade option should have been visible from the start.”

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Posted 1 month ago

“Very good service. The oven was fixed, but the light stopped working. We need to call again. I know they will come back and fix it.”

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Posted 2 months ago

Thank you for your review! We’re pleased to hear that your oven was fixed, and we appreciate your understanding regarding the light issue. Our team will be more than happy to assist you again and get everything sorted out. Many thanks, The Domestic & General Team

Posted 2 months ago

“Can take few days to get repair but always pleased with an excellent service .”

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Posted 2 months ago

Thank you for your kind review! We appreciate your patience as repairs can take a few days, and we're thrilled to know that you were pleased with the service during that time. Our goal is to provide you with excellent service, and your feedback is invaluable to us. If you ever need assistance again, we're just a call away! Many thanks, The Domestic & General Team

Posted 2 months ago

“I’ve had great service and quick repairs completed with L & G insurance on white goods Too many phone calls and messages trying to get me to cover other items. If I need it I’ll ask for it myself don’t need to try and sell it to me”

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Posted 2 months ago

Thank you for your review! We're delighted to hear that you experienced great service and quick repairs with us. We understand your feedback regarding the number of calls and messages about additional coverage, and we appreciate you bringing this to our attention. Your preferences are important to us, and we'll do our best to ensure a more tailored experience in the future. If you ever need support again, feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Iam very happy with the service and staff are so polite I will recommend them to every one It gives u peace that u don’t hv to worry about any appliances they been taken care off”

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Posted 2 months ago

Thank you for your wonderful review, Naz! We're delighted to hear that you're happy with our service and that our staff made a positive impression. It's great to know that you feel at ease knowing your appliances are well taken care of. Your recommendation means the world to us! If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 2 months ago

“Service is great but every year the prices go up until it becomes cheaper to buy a new appliance”

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Posted 2 months ago

Thank you for your feedback, Phil! We're glad to hear you find our service great. We understand that price increases can be frustrating, and we constantly review our offerings to provide the best value. Your comments help us improve, so thank you for sharing your thoughts. If you have any further questions or need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Friendly and competent engineer”

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Posted 2 months ago

Thank you for your wonderful review, Jimmy! We're delighted to hear that our engineer provided friendly and competent service. It's always our aim to ensure you're well taken care of, and your feedback confirms we're on the right track. If you ever need help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“The problem of our fridge freezer was rectified but unfortunately took several weeks to repair due to parts being out of done and specific engineers not being available to carry out the repair”

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Posted 2 months ago

Thank you for your feedback! We’re happy to hear that your fridge freezer issue was resolved, but we sincerely apologize for the extended wait time due to parts availability and engineer scheduling. We understand how important it is to have your appliances running smoothly and appreciate your patience throughout the process. If you need any further assistance, please do not hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“A good company but you have have a strong discussion with them if you make claim, other than that a very prompt service.”

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Posted 2 months ago

Thank you for your feedback! We're glad to hear that you find us a good company and that you experienced prompt service. We understand that discussions regarding claims can sometimes be a bit challenging, and we appreciate your patience in those situations. Your insights help us improve our service, and we're here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,637 reviews