Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned them THREE times and had to go through the 'hoops' before finally being allowed to explain my problem with washing machine yet THREE times were cut off before finishing the conversation. Went onto their Chat Box which was operated by a robot so couldn't answer to the issue.”

Helpful Report

Posted 10 hours ago

Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the frustration you’ve faced trying to get through to us—this is not the experience we want for our customers. We’re here to help and want to resolve this for you as quickly as possible. Please check your email, as we’ve sent you a message to assist further. If there’s anything else you need, don’t hesitate to let us know. Many thanks, The Domestic & General team

Posted 9 hours ago

“llevamos como 7 años con vosotros y estoy teniendo este ultimo año muchos problemas con vosotros cuando se me estropeo la lavadora me la canbiaron por otra y me trajeron una q llo no escoqui y desde el principio no tengo mas que problemas con ella y en vez de solucionarme el problema mandandome los tecnicos muchas veces y lo q hacen es pasarse la pelota llevo 12 dias con la lavadora estropeada y nadie me resuelve nada si no me resuelven este problema tendre q pasarlo al director fernando viñuales colomina q es conocido de un familiar”

Helpful Report

Posted 3 days ago

“We were long-standing customers and were treated badly except for only one of your Agents Vinodh. He resolved our problem immediately after waiting for over a month for our replacement washing machine.”

Helpful Report

Posted 3 days ago

We're really sorry to hear about your experience and the delay you faced with your washing machine replacement. It's great to know that Vinodh was able to help you, but it’s disappointing you had to wait so long. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. Please feel free to reach out if there's anything else we can assist you with. Warm regards, The Domestic & General team

Posted 9 hours ago

“I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected with D&G. The shower was bought in 2020 for £973. The shower stopped working so I claimed. D&G are offering me £499!!... after many many calls and emails. I still don't have the settlement. Customer service staff constantly contradict themselves. Promise a call back which NEVER happens. Complete incompetence all round. Won't give a telephone number to escalate the complaint. This has caused me so much stress for the last 6 days I actually now feel unwell. I am considering speaking to the BBC Watchdog programme as I know 3 other people that are also having problems with D&G...... please, please don't trust this company? They will happily take your money but don't deliver in return. AVOID!”

Helpful Report

Posted 4 days ago

We're truly sorry to hear about the distress and frustration you and your family have experienced with your shower issue. It's completely understandable to feel upset given the circumstances, and we want to assure you that this is not the standard of service we aim to provide. We appreciate your feedback as it helps us identify the areas we need to improve in. We want to resolve this for you as quickly as possible, so please check your email for a message from us to assist further. Thank you for your patience during this challenging time. Warm regards, Domestic & General team

Posted 9 hours ago

“Been on hold for over an hour. This is my 5th call today. Your website does not recognise my model number. Horrendous service. Its easier to replace an appliance than reach a human operator. Please don't use D&G”

Helpful Report

Posted 5 days ago

We're genuinely sorry to hear about your experience and the long wait times on the phone. It's frustrating when technology doesn't work as expected, and we understand how important it is to speak with a real person for assistance. Your feedback is invaluable to us, and we will work to improve this aspect of our service. Please check your email, as we’ll be reaching out to help you further. Thank you for your patience, and we're here to support you. Many thanks, The Domestic & General team

Posted 9 hours ago

“I've been authorized a direct repair of my refrigerator after waiting over 6 weeks for a repair through their authorized technician. I've been waiting since Thursday for approval of this quote, have called back twice a day and emailed twice a day. The "case owner" has completely ghosted me. The only reason I even have a "case owner" is because I escalated through the Better Business Bureau. I've paid for this extended warranty for over 3 years to get treated like trash when I actually needed help. My fridge is completely non-functional and I'm 6 months pregnant and OVER not having a fridge for 2 months.”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about the challenges you’ve faced with your refrigerator repair and the lack of communication you’ve experienced. It’s completely understandable to feel frustrated, especially given your situation, and we want you to know that we take your concerns seriously. We recognize how vital your refrigerator is, particularly during this important time, and we are committed to resolving this issue for you as quickly as possible. We have checked your file and it looks like our agents have provided you the information you need to get approval. Should you need anything else please give reach back out. Thank you for your patience and understanding. Warm regards, The Domestic & General team

Posted 9 hours ago

“They say they will always try to replace like for like. 6 months ago I got a new replacement. I have two ovens firstly so anyway the other oven broke six months later then to replace this with the same first replacement they now wanted me to pay an extra £90, a week later it was £120 extra then a few days later it had gone up to £130. So now I have two ovens in my house but they are not the exact same models. Won't be using them again”

Helpful Report

Posted 1 week ago

We're genuinely sorry to hear about your experience with the replacement ovens, and we understand how frustrating it can be when expectations aren't met. Our goal is to provide our customers with the best service possible, and we regret that you felt let down in this instance. Thank you for sharing your feedback; it helps us improve. We're here to assist you if you have any further concerns or questions. Many thanks, The Domestic & General team

Posted 9 hours ago

“Had to wait Almost 2 weeks for an engineer. He did something but it wasn't t fixed. Another long wait then still not repaired. An even longer wait by which time I d had enough so was told, yes, I could have a replacement. Not informed when engineer wasn't coming. Over 2 months without a working washing machine. Terrible service.”

Helpful Report

Posted 1 week ago

We’re sorry to hear about the long wait for service and the issues you've faced with your washing machine. It’s frustrating to be without an essential appliance for so long, and we understand how disappointing this experience has been for you. Thank you for your patience, and please know that your feedback is valuable to us. We want to make this right and improve our service. If you haven’t done so already, please check your email for our message so we can assist you further. Many thanks, The Domestic & General team

Posted 9 hours ago

“initially, i waited very long for a chat operator, and followed a phone prompt menu that ended nowhere. then i had a nice chat operator who said he'd ordered the part i need. however, i have now twice received the wrong part. you have sent me a filter that does not fit my dryer.”

Helpful Report

Posted 1 week ago

“Absolutely appalling you pay £638 for a yearly service for engineer to come out and when he leaves you have a leak which is filling bucket. So left with no boiler all weekend. Phoned domestic and general this morning gave me phone numbers to call to get it fixed. Joke”

Helpful Report

Posted 1 week ago

“Their helpline is rubbish. Repairs rubbish. You have to wait ages constantly being told to go on line. Then they deliberately disconnect you. It took me 40 or so minutes to finally get hold of someone. Then 40 minutes for them to log a complaint and make another appt. To me it seems to be the case. They do not have enough call handlers. Because using D and G for several years this has been my experience. The tumble dryer was cooking clothes and shrunk many items. It was also making a noise. The first repair man said it was due to a logic board which he showed me. It had a burned out contact. He didn't have the part. From there he ordered a new one and the next engineer had not brought it and said it was not the logic board. He told us to only ever use delicates . We have had more clothes have been cooked and shrunk. Considering how much we pay and the total experience has meant we are running out of clothes. Ironically it was taking ages to not dry the clothes, but the clothes come out absolutely steaming. I want someone to come out with a new logic board. Properly diagnose new faults as the dryer is now not working at all. Obviously there is an incompetent component that stops this dryer from over heating to protect my home and clothes from being destroyed. The handler has passed me to the complaints team and I have been on hold. I have had to put two days aside so far for an appliance you say you have fixed, for them damage my clothes. I want to speak to an engineer who knows what they are doing, before they come out. I think this appliance has reached the stage its natural life is over. Really, as it is an old machine and the lack of confidence and nervousness I have when putting our clothes in it. I want the ordeal to be completely resolved. I also expect if a repair is made, it is long lasting. The engineer puts his most expensive clothes in the machine. Then he is welcome to have a coffee. Then when the cycle is finished see whether they fit him any more. Ideally, I think the machine is replaced with a new dryer of another manufacturer that is not going faulty all the time.”

Helpful Report

Posted 1 week ago

“The replacement range cooker was delivered and left in my garden unpacked Also when installed the grill was not working correctly and after 3 engineer visits it is still not fixed I had asked for a replacement but was told that the engineer had to strip the new cooker down to find the fault which they cant so still no cooker I would strongly suggest that D and G remove Belling products from their replacement range as their customer service is non existant”

Helpful Report

Posted 1 week ago

“Delivery driver went to the wrong house, took a photo of the wrong door and left. I waited in all day and the washer wasn't delivered. When I spoke to a member of the team about this she said he wouldnt turn round and deliver my washer even though it was his mistake. There was no customer service just a 'youl have to re book another slot' baring in mind we have been waiting 4 weeks for a spare part before a new washer was even considered and had to be prompted by ourselves to get one. So we have been without a washer for nearly 5 weeks. And there was no consideration for this by making the driver deliver our washer when he should have. Very poor service by all.”

Helpful Report

Posted 1 week ago

“I FIND IT VERY DIFFICULT TO SPEAK TO ANYONE TO DISCUSS MY PROBLEM. I HAVE PHONED SEVERAL TIMES AND HUNG UP AFTER A LONG PERIOD OF WAITING.”

Helpful Report

Posted 1 week ago

“THE ENGINEER CALLED USING HIS COMPUTER HE SAID THERE WAS NOTHING WRONG WITH THE MACHINE WHICH MADE A LOUD BONKING NOISE WHEN IN USE. the machine is still making a loud noise when spinningwhere do I go from here”

Helpful Report

Posted 2 weeks ago

We’re truly sorry to hear about the ongoing issues with your machine, Janet. It must be incredibly frustrating to still have the loud noise after the engineer's visit. Your comfort and satisfaction are our top priorities, and we want to resolve this for you as quickly as possible. We have sent you a private message on where to go from here. Thank you for your patience, and we look forward to helping you. Many thanks, The Domestic & General Team

Posted 2 weeks ago

“It’s been over three months. I’m still waiting for my parts to arrive for my American style Haier frige very bad customer service.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your experience with the parts for your Haier fridge. Waiting for so long can be incredibly frustrating, and we understand how important it is to have a working appliance in your home. We want to resolve this for you as swiftly as possible. Please check your messages for our follow-up, and we'll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Engineer arrived three hours late. I was unable to contact a human being by phone or online to enquire if the engineer was still coming. When he did arrive he had not been given any information about the repair. He took a picture of the cooker and left. I now have to wait another week for another engineer to fix the problem.”

Helpful Report

Posted 2 weeks ago

We sincerely apologize for the inconvenience you've experienced with your recent appointment. It's frustrating when things don’t go as planned, especially when you’re waiting. We understand how important it is for products to be repaired promptly and efficiently. Your feedback about the engineer's visit and lack of communication is invaluable, and we will make sure to address these issues. Please know that we are committed to resolving this situation for you, and we appreciate your patience as we work to get it sorted. Many thanks, The Domestic & General team

Posted 2 weeks ago

“You stink you stink”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear that you've had such a negative experience, Richard. Your feedback is important to us, and we want to help make things right. We're committed to improving our services so that your next interaction is much better. Please feel free to reach out directly so we can assist you further. Many thanks, The Domestic & General team

Posted 2 weeks ago

“My issue is not resolved and the engineer was very unhelpful”

Helpful Report

Posted 2 weeks ago

We're sorry to hear that your issue remains unresolved and that the engineer was not helpful during your visit. We understand how frustrating this can be and want to make it right for you. Your satisfaction is important to us, and we are here to assist you further. Please check your messages for our follow-up, as we’d like to work towards a solution. Thank you for your patience, and we look forward to your response. Many thanks, The Domestic & General team

Posted 2 weeks ago

“How many times does a tumble dryer need to break before you replace it? My tumble dryer literally caught fire with two young children in the home and because it was deemed “fixable” they wouldn’t write it off. That was a week ago, it’s broke again. Oh and that’s the 7th time.”

Helpful Report

Posted 2 weeks ago

We are truly sorry to hear about the alarming situation with your tumble dryer, Sam. Your safety and the comfort of your home are our top priorities, and it’s concerning to hear that the appliance has malfunctioned so frequently. We understand how frustrating this must be, especially with young children around. Please check your email, as we work towards a satisfactory resolution. Your feedback is important to us, and we are here to help. Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews