Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These posts do not look real every 3 to 5 minutes come on now”

Helpful Report

Posted 1 day ago

We appreciate your feedback, Sherry. We understand how skepticism can arise when it comes to online posts, and we're committed to maintaining transparency in our communications. Your experience matters to us and we take your concerns seriously. However, these are real reviews from all of our territories. Thank you for taking the time to share your thoughts. Many thanks, The Domestic & General team

Posted 1 day ago

“Very good service would recommend to all”

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Posted 1 day ago

We’re delighted to hear that you had a very good experience with our service! Your recommendation means a lot to us, and we strive to provide the best support possible to all our customers. Thank you for taking the time to share your positive feedback! Many thanks, The Domestic & General team

Posted 1 day ago

“I highly recommend no one goes to your insurance ????”

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Posted 1 day ago

We’re truly sorry to hear that you had a negative experience with our insurance services, Mohammed. We understand how critical it is for our customers to feel confident and secure in their choices. Your feedback is incredibly important to us, and we are committed to making improvements wherever necessary. We genuinely appreciate you taking the time to share your thoughts, and we hope to have the opportunity to provide a better experience in the future. Many thanks, The Domestic & General team

Posted 1 day ago

“Was messaged saying my new appliance had been registered for manufacturer's guarantee, I rang up and it hadn't been registered, that's my 1 star..”

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Posted 2 days ago

We’re very sorry to hear that your appliance registration didn’t go as expected. It’s frustrating to receive a message indicating that everything is handled, only to find otherwise. Your experience is important to us, and we’ll look into this matter to ensure we provide more reliable communication in the future. Thank you for bringing this to our attention. Many thanks, The Domestic & General team

Posted 1 day ago

“Abysmal customer service, zero reliability. I have been trying to get a cooker hood repaired or replaced for four months. The repairer said it was urepairable & wrote me a letter. Since then I have repeatedly contacted D&G and been fobbed off with one excuse after another, then promised on three separate occasions that a 'code' for product replacement would be sent to me. I still haven't got it. I have emailed their CEO toady and said if they don't resolve it in 7 days I will take action against them. If I could give them less than 1 star I would. Total rubbish.”

Helpful Report

Posted 3 days ago

We’re truly sorry to hear about your experience and the prolonged wait you've faced regarding your cooker hood. It’s clear that the level of service you've encountered falls short of our standards, and we understand how disheartening this must be for you. Your feedback is vital, and we assure you that we will investigate the issues you've raised to ensure such delays and miscommunications are addressed. We appreciate your patience as we work to resolve this for you. Thank you for sharing your concerns with us. Many thanks, The Domestic & General team

Posted 1 day ago

“I had an extremely disappointing experience with this company and cannot recommend their services based on what I went through. I enrolled in a $33/month protection plan to address issues with my Whirlpool washer, which was not unlocking, spinning, or draining properly. The company advertises that if an appliance is deemed beyond repair, the plan will be canceled and refunded. That was not my experience. A technician visited on 7/21 and replaced the actuator. When the washer continued to malfunction later that same day, he returned—but arrived using a YouTube video as a guide, something I could have done myself. He also made dismissive and unprofessional comments, implying we were wasting his time. Ultimately, he suggested the machine may be beyond repair but decided to order an encoder and electrical board just in case. On 7/25, he installed the new parts. Despite saying the washer was now working, it immediately malfunctioned again during the very first load. We spent the weekend shopping for a replacement washer, having clearly lost confidence in both the machine and the repair process. I attempted to cancel the plan on 7/28. I was passed between Advantage Appliance, Whirlpool, and finally D&G, the actual plan provider. After explaining my situation multiple times, I was told that the plan could not be canceled or refunded unless the technician officially deemed the unit “beyond repair.” Even though the technician had clearly implied that during the second visit, D&G refused to follow up with him or honor their policy. They offered to send another tech a full week later—after I had already scheduled removal of the appliance and installation of a new washer. When I asked about canceling the plan outright, I was told it would cost $200. At that point, after weeks of inconvenience and no resolution, I canceled my card to prevent further charges. This experience involved poor communication, unprofessional service, and complete inflexibility in honoring stated policies. I urge this company to review how they handle escalations like mine and train their representatives to show more care and follow-through.”

Helpful Report

Posted 3 days ago

We’re truly sorry to hear about your disappointing experience with our service, Cady. We understand how vital clear communication and professionalism are, especially during such frustrating circumstances. Your feedback highlights key areas where we need to improve, and we genuinely appreciate you taking the time to share it. We are committed to reviewing and enhancing our processes to ensure our customers receive the support they deserve. Thank you for bringing this to our attention; your experience will help us strive for better. Thank you, The Domestic & General team

Posted 1 day ago

“"Misleading 'Trace and Access' Exclusion Makes Claims Nearly Impossible" My Experience : I purchased D&G's plumbing, drainage and electricity cover believing I had meaningful protection for home emergencies. When I needed to claim for a leaking bathroom tap, I discovered their "trace and access" exclusion effectively makes the policy worthless for most typical household issues. What they tell you: Policy excludes "replacement of tiles or other access materials" What this actually means: You must provide access to pipes/wiring at your own expense, even when they're behind tiles, under floors, or in walls - which is where they normally are in any modern home. Bathroom tap leaking behind tiled wall? You pay for tile removal first, Kitchen pipe issue under fitted units? You pay for dismantling first, Electrical fault behind plasterboard? You pay for wall opening first as all of this is not covered in the insurance purchased. The cost of creating access often exceeds the repair cost, making claims pointless. What I Expected vs. Reality Expected: Emergency cover for common household issues Reality: Cover only applies to easily accessible pipework/wiring (which rarely exists in modern homes) The exclusion isn't clearly explained during sales. A reasonable person would assume "won't replace damaged tiles" means they won't pay if tiles break during repair - not that you must demolish your own property before they'll even attend. I've escalated this to the Financial Ombudsman Service as I believe the policy terms are misleading and unfairly applied.”

Helpful Report

Posted 5 days ago

We’re truly sorry to hear about your experience with your plan, Ajay. We understand how important it is to have comprehensive coverage for home emergencies, and it's disappointing when expectations are not met. Your feedback about the clarity of our policy terms is invaluable, and we take it very seriously. We strive to ensure our customers have a clear understanding of what is covered, and it’s concerning to hear that this was not your experience. Your comments will be taken into account as we work to improve our communication and customer support. Many thanks, The Domestic & General team

Posted 5 days ago

“Delivery. Product care came to do delivery and their driver didn’t survey my floor or area and they have damaged my vinyl floor. And I have been chasing them from few weeks now as. Once vinyl floor get damaged you can’t repair. You have to replace whole floor. And they offer me only £75. So I have to call technician and send them report that it can’t be repaired so now raising quote for whole floor replacement. So very bad experience and still case in progress.”

Helpful Report

Posted 6 days ago

We’re truly sorry to hear about the damage to your vinyl floor and the frustration you’ve experienced during this process. We understand how distressing it can be when things don’t go as planned, especially when it affects your home. Your feedback regarding the delivery and communication is important to us, and we will ensure it is reviewed. We take situations like this seriously and want to make things right. Please bear with us as we work to resolve your case, and we appreciate your patience in the meantime. Many thanks, The Domestic & General team

Posted 5 days ago

“Despite advising of days not suitable for delivery and installation, email reached at 20:00 advising of a delivery the next day which was on one the non suitable days. Tried online chat, messenger and no response until middle of following day the installation date.. D&G did not help and did not pass on any messages.. individuals tried to help but their processes need a complete overhaul! All of this is on top of the original replacement washing machine was faulty and was not installed and they ripped the flooring removing the old machine and then did not cap the water so this leaked into the cupboard. And the original email to order a replacement directed me to dishwashers when the faulty machine was a washing machine.. D&G … must try harder!!!”

Helpful Report

Posted 6 days ago

We’re truly sorry to hear about the issues you've faced with your delivery and installation experience. It's clear that we did not meet your expectations, and we understand how frustrating this must be for you. We appreciate you bringing these matters to our attention, especially regarding the communication and the service provided. We take incidents like this seriously, and your feedback will be instrumental in helping us improve our processes. We are committed to ensuring our customers receive the quality support they deserve. Thank you for your patience as we work to resolve this situation. Many thanks, The Domestic & General team

Posted 5 days ago

“This system is painfully slow. I have waited over a month to get my dishwasher because I live in Jersey. As a result, I feel I've wasted many years of payments to D&G so have cancelled my policies. Awful service. I DO NOT recommend!”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about the delay in receiving your dishwasher and the frustration it has caused you. It’s disappointing when our service does not meet your expectations, especially after you have trusted us for your coverage over the years. We understand how important timely support is for our customers, and we take your feedback seriously as we strive to improve our services. Please know that your experience will be taken into consideration as we work to enhance our processes for better efficiency. Many thanks, The Domestic & General team

Posted 5 days ago

“Trustpilot reviews Thanks for your review! Domestic & General - UK logo Domestic & General - UK Your review is pending.Read more MOHAMMAD AKBAR 12 reviews GB Rated 1 out of 5 stars I contacted D&G and reported an Oppo… I contacted D&G and reported an Oppo mobile device lost in 2022. D&G have been charging me for the same device for the last 3 years. When I realised today, I contacted them and the response was it's not our fault it's yours for not asking us to remove the device. I was like "come on" I rang you to report it lost. Apparently when you report a device lost or stolen you have to specifically ask for it to be removed from the policy or they keep charging you. Not a very good experience. Bad attitude. Bad customer services. Highway robbery. Theft.”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience with the loss of your device and the subsequent charges you've faced. It’s understandable that this situation has been frustrating for you. We appreciate you bringing this to our attention and we'd like to clarify that when a device is reported lost, it’s crucial to specifically request its removal from the policy. We strive to ensure that all information regarding our policies is as clear as possible, but it’s clear we fell short in this instance. Your feedback is invaluable as we look to improve our communication and customer service processes. Please know that we are committed to providing a better experience moving forward. Many thanks, The Domestic & General team

Posted 5 days ago

“I have waited a whole month and still my dishwasher has not been delivered. If it doesn't fit, there is no way I am going to be able to return it as I'm going away. Awful experience. I have wasted an enormous amount of money insuring my kitchen appliances. This is so disappointing. I do not recommend anyone who, like me, lives offshore on a uk island to use D&G. I have cancelled all my policies.”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience, Caroline. We understand how disappointing it is to wait for your dishwasher and to feel unsure about the return process, especially when living offshore. Your frustration is completely valid, and we know how important it is to have reliable service. We take your feedback seriously and will work on improving our delivery processes to better support customers in your situation. We appreciate you expressing your concerns and hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 5 days ago

“No good ,they didn’t sort out”

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Posted 1 week ago

We’re really sorry to hear that your concerns weren't addressed, Carmen. It's disappointing to hear that you didn’t receive the support you were hoping for. We strive to provide our customers with effective resolve, and it’s clear that this experience fell short. Your feedback is vital and will help us improve our service in the future. Thank you for your understanding, and we hope to make things right. Many thanks, The Domestic & General team

Posted 5 days ago

“Poor initial response. Then offered replacement but had to pay for removal and installation. When querying costs of cover got poor unhelpful response.”

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Posted 1 week ago

“I found that d&g dealt very quickly on resolving the problem with my washing machine I could not have asked for more.”

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Posted 1 week ago

“Service is disgusting in all areas”

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Posted 1 week ago

We’re genuinely sorry to hear that you’ve experienced such a disappointing level of service with us, Bushra. We understand how essential it is for our customers to feel supported, and it’s disheartening to know we let you down in your experience. Your feedback is crucial, and we appreciate you taking the time to share your thoughts. We continuously strive to improve our service and will certainly review your comments to enhance our future interactions. Thank you for your patience, and we hope to regain your trust. Many thanks, The Domestic & General team

Posted 5 days ago

“I was called by you and was offered additional cover, I said I was thinking of cancelling, the caller immediately hung up. Rather rude”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience during the call, Aubrey. It’s disappointing when communication doesn’t meet our expectations, and we completely understand why you found it frustrating. We value your feedback and will ensure your comments about our caller's conduct are addressed appropriately. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Warm wishes, The Domestic & General team

Posted 5 days ago

“We are still waiting for a response to the flooring in our bathroom being spoilt as the plumber didn’t replace the sealant around our toilet which resulted in a rocking toilet! We now have to replace the flooring”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about the issues you've encountered with your bathroom flooring. It’s unfortunate that the sealant was not addressed properly, leading to further complications. We completely understand how disruptive this situation is for you. Your feedback is extremely important, and we want to assure you that we are looking into this matter to improve our service and prevent similar issues in the future. Please know that we’re here to support you during this time. Many thanks, The Domestic & General team

Posted 5 days ago

“When I came to claim was not helpful and requested a receipt for a tv that was 6 years old. Who even has a receipt that old and declined to pay out. I used to use these for all my repair services, would never use again”

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Posted 1 week ago

We’re truly sorry to hear about your experience when making a claim. We understand how frustrating it can be when things don’t go as expected, especially with a long-standing policy. Your feedback about the need for older receipts is valuable, and we take your concerns seriously. We are committed to providing our customers with clear guidance and support. We appreciate you sharing your thoughts, as they will help us improve our processes for everyone. Many thanks, The Domestic & General team

Posted 5 days ago

“Engineer hasn’t shown up after 5 hours after latest eta time and still no sign of them.”

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Posted 1 week ago

We’re incredibly sorry to hear about the delay and frustration you've experienced waiting for our engineer. We understand how important timely service is and how disappointing it can be when things don’t go as planned. Your feedback is vital, and we will certainly look into this matter to ensure better communication in the future. Thank you for your patience during this time. We truly value your understanding as we work to resolve this for you. Warm regards, The Domestic & General team

Posted 5 days ago

Domestic and General is rated 2.7 based on 1,082 reviews