Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.31

2.3 Rating 834 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took more than 6 visits from an engineer for my machine to be replaced! Meaning my machine wasn’t working for months! I then paid for the old machine to be recycled and they hadn’t told me it needed to be disconnected, so the delivery drivers wouldn’t take the old machine. I’ve never received any refund. When I tried calling to ask them to send another driver, they hung up on me!”

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Posted 1 day ago

“For replacement fridge freezers their choices seem deliberately designed to ensure you can't find a match .”

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Posted 2 days ago

“30th May we had a man to look at our washing machine, needed a new drum and seal. two weeks later and nothing. I have tried to get in touch to see what is happening, but ended up going round in circles. I have a Husband who is 80yrs old has Parkinsons and other health issues, I need my washing machine machine to be repaired. I wish I had just gone out and bought a new one, which would have been difficult for me, but at least l would have had one. Never again, quick to take your money slow to keep you informed and carry out the repairs.”

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Posted 2 days ago

“I booked an appointment for Wednesday 11th. Took time off work for the appointment only to have them cancel it at the last minute. I simply cannot afford to be taking days off work. Tried to reschedule only to find out that it would be yet another week. I’m not going to wait two weeks to have something repaired/replaced when other companies can do it much sooner. I’ve now closed my account with this company and will never waste any more time with them again.”

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Posted 5 days ago

“made an appointment & tech never showed. called d&g & they recheduled. tech showed up on another day anyway. said that supervisor is availble 24 hours later? no one helps to rectify situation. they are using a 1 star company for this repair”

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Posted 5 days ago

“Replacement delivered 10 days late due to D&G having my address wrong. Asked BEFORE delivery if they had it right operative said yes.”

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Posted 1 week ago

Thank you for sharing your experience, Hugh. We sincerely apologize for the inconvenience caused by the delivery delay and the address confusion. We understand how frustrating it can be when expectations aren’t met, especially after confirming details prior to the delivery. Your feedback is crucial in helping us improve our processes and accuracy in order handling. We want to ensure that you receive the service you deserve moving forward. If you have any further concerns, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 6 days ago

“I would not recommend Domestic & General policies to anyone. My refrigerator quit 8 weeks ago and repair was scheduled - after multiple visits, the repair contractor finally replaced the entire compressor system which also didn't work. Their repair contractor informed them that there were no other options to fix this 2 year old refrigerator. Now Domestic & General refuses to resolve the issue. I called May 22 and was told they would reach out with a resolution by May 26 but the call never came. I called again May 27 and this time was told they would call me by May 29, which never happened. I called again the evening of May 29 to ask why they were not responding - and this time I was told they would call me by June 3rd. See the pattern here? Two months without a refrigerator is a horrible experience and the way this company is handling the issue is shameful.”

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Posted 2 weeks ago

“They have only one company That does there repairs. If that company refuses to work on your a Appliance. You have to find your own repair company, pay for the service call yourself. get a estimate, it can not be handwritten and must include, parts labor, taxs.After you send it in ,it will take them two days to approve it. Apparently this happens alot because it Actually in the Warranty Agreement. So please read it carefully. I have been without a Refrigerator for over a month and I have another refrigerator under there warranty.”

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Posted 3 weeks ago

“I am extremely disappointed with the service received under our Domestic & General protection plan, taken out via John Lewis. While the engineer who attended three separate times was professional and courteous, he was unable to resolve the issue with our relatively new fridge freezer. This meant taking three days off work, which has had a real financial impact on us. Despite the fault not being ours, we’ve been issued with a credit note that is not equal to the value of the original appliance. To make matters worse, the specific four door fridge freezer model we carefully chose after thorough research is no longer available at John Lewis, yet it is still available elsewhere (Currys). Domestic & General’s refusal to offer a cash alternative has left us unable to replace our appliance like for like. We are having to compromise on both style and function due to your inflexibility. We feel mis sold this policy. Had it been made clear that we could be left with a partial credit and no option for a direct replacement or refund, we would never have taken it out. It was presented as a product that would protect us from exactly this kind of outcome, and it has failed to do so. We will be left out of pocket, without the appliance we want, and extremely frustrated. We are still looking for a resolution but received a standard complaint letter response. The policy offered through Currys is now better than the one we were sold, which adds insult to injury. This has been a poor experience from start to finish, and I would not and will not be recommending Domestic & General protection to anyone. I will be actively discouraging others from purchasing this cover, which offers no real security when things go wrong.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to express your concerns, Georgie. We’re genuinely sorry to hear about the disappointment you've faced with our service and the resulting financial implications. It’s concerning to know that we haven’t met your expectations, especially when you carefully chose your appliance. We understand how frustrating it is not to be able to replace your fridge freezer like for like, and we apologize for any confusion regarding the terms of your protection plan. Your feedback is invaluable and highlights areas where we need to improve our communication and the customer experience. Though we can't offer a cash alternative, we truly want to help you find a satisfactory resolution. Please check your personal email so we can get you satisfactory resolution. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Excellent service new washing machine ordered and delivered in 36hrs.Old machine out new one in and connected and working 25mins.”

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Posted 1 month ago

Thank you for your feedback, Robert. We're thrilled to hear that your new washing machine was ordered and delivered so quickly. Your comments are invaluable as we continuously strive to enhance our services. If there's anything more you'd like to share, please reach out to us directly. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I click installation and delivery and it was just dumped there and hasn't been fixed till now . So since over 2 week of delivery no hob to use in my home and still paying insurance. This is not very good after calling your office to send me and installer no one bothered.”

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Posted 1 month ago

Thank you for taking the time to share your experience, Latifatu. We sincerely apologize for the inconvenience you've faced with your hob installation. It's disappointing to hear that you’ve been left without a functioning appliance for over two weeks, and we understand how frustrating this must be, especially while you continue to pay for insurance. Your concerns are important to us, and we have sent you a private message to get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this for you swiftly. The Domestic & General Team

Posted 1 month ago

“I had my annual boiler service booked. Had to pay for care to look after my 94 year old mother that day so I could be at my home for engineer. He arrived , but he left before I could get to the door from my garden. I rang immediately, but he would not come back. I will not be renewing my insurance.”

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Posted 1 month ago

Thank you for your feedback, Pamela. We're truly sorry to hear about your experience with the engineer's visit. We understand how important it is to manage your time, especially when caring for a loved one, and we're disappointed that we fell short in meeting your expectations. Please know that your concerns are important to us, and we would appreciate the opportunity to discuss this further. We have sent a private message to you so we can get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this matter for you. The Domestic & General Team

Posted 1 month ago

“Extremely bad service, never never go through them again.”

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Posted 1 month ago

Thank you for your feedback, Marof. We're genuinely sorry to hear about your experience with our service. Your frustration is completely understandable, and we regret that we did not meet your expectations. We'd appreciate the chance to look into this matter further. We have sent you a private message so we can address this and get you taken care of. Thank you for bringing this to our attention. The Domestic & General Team

Posted 1 month ago

“Very good service”

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Posted 1 month ago

Thank you for your feedback, Mark. We're glad to hear that you found our service to be very good. Your satisfaction is important to us, and we'd love to know if there's anything we can do to make your experience even better in the future. Thank you for taking the time to share your thoughts! The Domestic & General Team

Posted 1 month ago

“It came with.a dent in the side. Decided to accept it. I had to wait so long to get a replacement. This being my 3rd machine in three years and 4 months. Got a lower spin time now. The guys' were very professional and quick.”

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Posted 1 month ago

Thank you for your feedback, and we're sorry to hear about the dent in your machine and the delays you've experienced. We understand how frustrating it can be to have multiple replacements, and we appreciate your patience throughout this process. We're glad to hear that our team was professional and quick, but we aim for a fully satisfactory experience from start to finish. Please check your messages, as we’d love the opportunity to assist you further and address your concerns about the lower spin time. Thank you for bringing this to our attention. The Domestic & General Team

Posted 1 month ago

“I wouldn’t even give star, but the system is making me, this sums up Domestic and General. They replaced my dishwasher due to not being able to get a part, however sent a new dishwasher with a manufacturer fault… Then the agent quotes, “since this is a second replacement you’ll have to pay the entire policy upfront…”. Brilliant.”

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Posted 1 month ago

Thank you for your feedback, Kev. We’re truly sorry to hear about your experience with the replacement dishwasher and the confusion regarding the policy payment. It’s disappointing to know we did not meet your expectations, and we understand how frustrating this must be. We value your concerns and would appreciate the chance to address this situation further. Please check your messages, as we've reached out to discuss how we can assist you in resolving this matter. Thank you for bringing this to our attention, and we hope to make things right for you. The Domestic & General Team

Posted 1 month ago

“They don’t respect my right to privacy. They have now called me 8 times trying to hard sell me new policies. On each occasion I have told them to remove my details from their marketing lists yet they fail to do so. They also wrote off my washing machine but charged me to remove the old one and refused to install it. Really unhelpful when living alone and without any to assist. When I had to call engineers out to look at my machine, they were all sexist and tried to tell me I was just a woman that didn’t understand and my machine was meant to operate like that (a second opinion disagreed with them and fixed it for me). I would not recommend taking appliance insurance from them.”

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Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the repeated calls and understand how frustrating that can be, especially after requesting to have your details removed from our marketing lists. Your privacy is important to us, and we regret that we didn't handle this properly. Regarding the challenges you faced with your washing machine installation and the service you received, we are truly sorry for the distress this caused you. We strive to ensure all our customers receive respectful and helpful service, and we are disappointed to hear this was not the case for you. We appreciate you bringing these matters to our attention, and we would like the opportunity to address them. Please check your messages, as we've reached out to see how we can assist you further. Thank you again for your feedback. Best, The Domestic & General Team

Posted 1 month ago

“Poor communication unable to respond to my problem”

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Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear that you’re experiencing communication issues with us. We understand how important it is to have your concerns addressed promptly and effectively. We value your input and would like the opportunity to resolve this matter for you. Please check your messages, as we've reached out to discuss how we can assist you further. Thank you for bringing this to our attention, and we look forward to making things right. The Domestic & General Team

Posted 1 month ago

“Still waiting on a washing machine ordered on 16 th April now in to the month of may a total disgrace as I told them I care for a family member who needs a lot of clothing but this did not matter to domestic and general they even sent me the insurance for a new washing machine but could not send a washing machine a joke of a company”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Margaret. We're sincerely sorry to hear about the delay with your washing machine order and understand how challenging this must be, especially while caring for a family member. It's disappointing for us to know that we haven’t met your expectations. We truly value your concerns and would like the opportunity to address this issue further. Please check your messages, as we've reached out to discuss how we can assist you more effectively. Thank you for bringing this to our attention, and we hope to resolve this matter for you soon. Best regards, The Domestic & General Team

Posted 1 month ago

“Horrendous experience! Signed up for service plan a month ago to get my dryer fixed and the repair company told me nothing was wrong with the dryer that it was the air vent. So we had to spend money on that and the dryer still didnt work. SO they came back and said the dryer was actually broken and they cannot get the part to fix it. I called D & G and they said a manager would get back to me in 48 to 72 and I have heard nothing. Customer service reps claim they have no ability to transfer to a manager. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. Please check your messages, as we've reached out to discuss your situation further and find a resolution. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team

Posted 1 month ago

Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. If you could reach out to customercomplaints@domesticandgeneral.com, our team will be ready to assist you. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 2.3 based on 834 reviews