Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“8ad service no help.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your experience with our service. It’s disappointing to know that we haven’t met your expectations, and we understand how frustrating it can be when you feel unsupported. Your feedback is valuable to us, and we want to improve and ensure that you receive the help you need. Thanks again for sharing your thoughts! The Domestic & General team

Posted 1 week ago

“I am still waiting for a part 10 days after the engineer came out this is the Third repair on this appliance. I'm not at all satisfied yo receive an email telling me it has been repaired.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about the delay with your part and the ongoing issues with your appliance, Michelle. It's understandable to feel frustrated after multiple repairs and not receiving clear communication about the status. We appreciate your feedback and truly want to help resolve this situation as quickly as possible. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Been waiting 2 weeks for a part so far”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear that you’ve been waiting for a part for two weeks. We understand how frustrating delays can be, and we appreciate your patience during this process. Your feedback is important to us, and we want to make sure you receive the assistance you need as soon as possible. Thank you for reaching out, and we hope to resolve this for you shortly. Warm regards, The Domestic & General team

Posted 2 weeks ago

“Keep phoning and trying to sell up, even after I have told you I'm not interested”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear that our calls have been persistent despite your request not to be contacted about sales. Your preferences are important to us, and we apologize for any frustration this has caused. We appreciate your feedback and will ensure that your wishes are respected moving forward. Thank you for your understanding. Warm regards, The Domestic & General team

Posted 2 weeks ago

“The engineer didn’t turn up he was unavailable due to eye problems which you were aware of but still sent the job to him”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about the situation with the engineer not being available and the communication breakdown. It’s frustrating when expectations aren’t met, and we understand how disappointing this must be for you, Lawrence. Your feedback is vital to us, and we’ll make sure to address this issue to prevent it from happening in the future. Thank you for bringing this to our attention. Warm regards, Team Domestic and General

Posted 2 weeks ago

“My delivery was on time and the appliance was delivered professionally. But, the two gentlemen who delivered were also paid to install the appliance. It was a BEKO machine. Neither of them had installed a BEKO machine before and neither of them had received any training in installing a BEKO machine. This resulted in a completely disastrous installation attempt. The machine had to be returned and they took it away. The machine facia has been damaged by repeat attempt to align it with the machine, its now full of holes!!! I hope that in future full and proper training is given to your installers otherwise this farce will be repeated elsewhere. Also rebooking for a new machine and fitting was poor resulting in me having to wait weeks for this to happen. Avery dissatisfied customer.”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about your experience, Richard, and we thank you for bringing this to our attention. It’s disappointing to learn that the installation of your BEKO machine did not go as planned, and we understand how frustrating it must have been to deal with the damage and delays in rebooking. Training our installers to ensure that they are fully equipped for every type of appliance is essential, and your feedback is invaluable for improving our service. We appreciate your patience, and please know that we are committed to making this right for you. Warm regards, Team Domestic and General

Posted 2 weeks ago

“I would prefer to speak to somebody that I can understand what they are saying. Most phone calls I have had to make and this is not the case. I was promised up-to-date paperwork as one of them was dated wrong. Unfortunately this did not happen.”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about your experience, Sandra. We understand how important it is to communicate clearly, and we apologize for any confusion during your calls. Additionally, we regret that you did not receive the up-to-date paperwork as promised. Your feedback is vital to us, and we will work hard to improve our services. Thank you for bringing this to our attention. Many thanks, The Domestic & General team

Posted 2 weeks ago

“I was satisfied with my service”

Helpful Report

Posted 2 weeks ago

“I have had several repairs on my cooker this year, unfortunately all reported/repaired issues have continued. I am also awaiting a call back regarding a complaint re: new cover for two appliances I’ve been trying to finalise.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about the ongoing issues with your cooker and the delay in resolving your complaint regarding the covers for your appliances. It must be incredibly frustrating to deal with repeated repairs and lack of communication. Your feedback is very important to us, and we want to ensure that we address your concerns as promptly and effectively as possible. Thank you for your patience as we work to resolve this matter for you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Terrible service. Hard to get through to a human being. Even harder to book someone for advice and call out. Not happy … that’s why we left”

Helpful Report

Posted 3 weeks ago

“Never tuned up most of the time to long to repair still waiting for some one to pick up hover”

Helpful Report

Posted 3 weeks ago

“My washer dryer was replaced with a machine of their choice not mine which after 5 weeks I still haven't used because it is to advanced for me a pensioner. I have not been able to was for 5 weeks, spent hours on the phone trying to take back the washer as I haven't the room for it and I need to purchase one. I even offered to play the cost of returning it to them But they refused. I have paid 14 insurance for my old washer. I put in a complaint and didn't get a reply until the 30 day there was 3 comments in the letter that wasn't true. WHICH LEAVES ME NOW WITH NO WASHER DRYER UNABLE TO DO ANY WASHING FOR NEARLY 6 WEEKS. I DID EXPLAIN TO BOTH HOTPOINT AND LEGAL AND GENERAL MY SON LIKE ME WOULD NEVER BE ABLE TO WORK THE MACHINE BECAUSE OF HIS LEARNING DISABILITIES. Even this didn't make any difference. I am now ASKING YOU AGAIN WOULD YOU PLEASE TAKE BACK THE MACHINE SO THAT I CAN REPLACE IT ASAP SO THAT I CAN CLEAR MY BACK LOAD OF WASHING AS I AM WASHING SOME THINGS BY HAND WHICH AT MY AGE AND HAVING OSTEOARTHRITIS IS VERY PAINFUL. I AM NOT ASKING YOU TO REPLACE THE MACHINE I WILL DO THIS MYSELF AS I NEED TO DO THE LAUNDRY. I HAVEN'T ROOM FOR 2 MACHINES IN MY KITCHEN.”

Helpful Report

Posted 3 weeks ago

“I created an appointment to have my dishwasher looked at. the system online crashed about 3 times and I had to wait to call them or do the appointment tomorrow online. I waited for the next day, booked an engineer to come out in 3 days time. I got a message the next day saying there is a last minute spot that has opened up, would you like this spot instead, i said yes. i got a notification that it was booked and the engineer will come and x date and x time. They didnt. And of course, I didnt get the engineer who was supposed to come on the day that I originally booked either. This was over a week ago and STILL havent heard anything. The company is terrible, my costs are increasing like anything. They are terrible at doing repairs. I wil be leaving them shortly after I get this repair done. AVOID AT ALL COSTS.”

Helpful Report

Posted 3 weeks ago

“A fundamental of any insurance cover is to leave the customer with the same situation after a valid claim, ie a working product. This did not happen. I was left with £120 installation costs to get the replacement washing machine in situ and working, for which I was given less than half as compensation when I complained. Won't be using D & G again.”

Helpful Report

Posted 3 weeks ago

“Please don't use these guys. I got a policy with them for washer dryer but not very transparent. My system broke down and they won't install it.”

Helpful Report

Posted 3 weeks ago

“My washing machine is so old and is not working properly it smells and it is basically on its last legs. The engineer that came out was amazing and professional. It’s domestic and general that’s the problem. I have basically paid for my washing machine 4 times over and my premium has doubled but now I am stuck in the situation due to the changes of the insurance that I can’t get out. I cannot afford a new machine and now am not able to have any clean clothing or anyway smell ok. My advice to anyone, please just save the money monthly and don’t bother with the insurance!”

Helpful Report

Posted 4 weeks ago

“You have not repaired it yet with the excuse of no engineer and that you are waiting for a part. Very shabby indeed”

Helpful Report

Posted 4 weeks ago

“the worst customer service ever”

Helpful Report

Posted 4 weeks ago

“Cancelled policies the same day.”

Helpful Report

Posted 4 weeks ago

“The engineer wasn't helpful.Not pleasant.”

Helpful Report

Posted 4 weeks ago

Domestic and General is rated 3.1 based on 1,637 reviews